Superior Solar Systems Inc

REVIEWED UPDATED 8÷17÷15
I chose Superior Solar due to friendly staff and being an OUC-​recommended contractor. I regret this decision.
5 days after installation the pipe coming from the newly installed tank disconnected and flooded my garage. The Superior Solar installer had mistakenly used two different types of incompatible pipe and hadn’t sealed them together correctly, resulting in the break and the flood. The service manager who came to inspect/​repair the mistake described it to me as «an amateur mistake». They fixed the mistake and the system has worked fine since.
In light of these events I requested a refund of the labor costs, which was denied.
UPDATE: After my initial review was posted, Superior Solar’s CEO contacted me to discuss the situation. I give him credit for getting involved personally — his concern was genuine and he explained steps they were taking to prevent a similar mistake in the future. Regarding the refund request, he explained that they wanted to avoid getting a reputation for giving refunds any time there was a complaint. In retrospect I find this to be a bit odd considering the «amateur mistake» they made. Several days after that discussion, Superior Solar delivered a «care package» with some chocolates, bath products, and several hundreds of dollars in gift certificates for a restaurant and massages as an «apology for the stress» they had caused. It was a nice gesture, if a little odd.
I recommend avoiding Superior Solar based on the experience I had with them.

Have had solar for eight years, the warranty is like 12 years. Had a leak in solar panel and the nice guy fixed it under warranty. So glad I had the warranty. their workers are very friendly people. Granted its just pvc like material but good to have long warranty.

I chose Superior Solar for our pool because of their professionalism, knowledge and attentiveness to answer our many questions. David Spanier took the time to explain exactly how it works, warranty and always kept me well informed during the permitting and installation. We’re very happy with Superior Solar and recommend to all.

Return visit from Superior Solar for a broken actuator. Jeff came over and not only replaced some part in the electric actuator. But also replaced so worn out seals on the roof… This company is fantastic and Jeff did a great job… David Spanier came over to check the work and say hello… What a company, you don’t find them to often…