The UPS Store

This store is dishonest and fraudulent. Do not do business with. They will not use packing materials that they charge you for! I can stress this enough. Stay far away. Unless you want your shipment damaged in transit. They cost me $ 800. I do business with ups stores all over the country and i have never seen anything like this one.

Had a crisis on my hands. My shipper made a mistake, and put my package on a truck for delivery instead of tagging it to be held at the warehouse. Howard Cromwell, store manager, sprung into action. Knowing I desperately needed the package, he was able to track down the truck, sift through the packages and found the one that was mine. Extremely over the top service. He didn’t have to do that, but he did. I’ll never forget that gesture and bail out, and will continue to recommend this store in the future. Thanks Howard!

Convenient downtown location. I’m shocked the other reviews are so poor. The staff is extremely friendly, helpful, and professional.

Do not ever use this UPS store.
We went in specifically because in the past UPS has delivered packages without requiring a signature to our daughter in New York. We explained at great length that the package absolutely had to be delivered without signature because it was perishable, she would be at work, and we were only coming to UPS because it did not require a signature. We requested that «no signature» be notated on the box. We were assured no problem, a signature would not be required.
Imagine how upset we were when 15 days later, the box of very perishable mangos was delivered to our front porch (without a signature) with a note that it was undeliverable because no one was available to receive it. Hello!!! — that was the very reason we explained we used UPS!
When we called the store, in spite of the manager acknowledging that they accepted the package with the understanding that no signature would be required, we were told the real «policy» was that it was at the driver’s discretion and UPS was not responsible. We were out the entire ruined contents of the package and $ 20 of shipping charges.
If the UPS store can’t explain UPS policy at the time of shipping, why should it be our loss? Shouldn’t the UPS store be a representative of UPS?
Just use FedEx and deal with professionals.

Convenient location downtown, biggest «plus» is that it’s open weekends. I haven’t used it for anything complicated (mainly just dropping off packages to ship) — but it’s good to know about. **Really only reviewing it because it popped up on my Unilocal homescreen, and it’s a short/​easy review.

So, the Ups store doesnt have free Ups boxes. I’ll go to Fedex/​kinkos from now on.
Seriously, I usually ship via Fed Ex at their Kinkos locations. Staff is always helpful and they offer, get this, free SHIPPING supplies. Little things that come in handy, for instance, boxes.
Here’s a nutty idea: when your main competition offers something for free. You might want to offer the same service. The guy behind the counter actually suggested I go to the UPS office by the airport for boxes. Ummm, but I’m here. In your store. Miles from the airport. Why would I… oh never mind. Instead of insulting me with your contempt, perhaps you might want to realize that I can go right down the road and get the service I need elsewhere, I know, it’s not his fault the store doesn’t offer free boxes, but perhaps if he just acknowledged that he knows the competition offers this service but his store sadly does not, I may not be writing this review to tell everyone what a tool he is.