Woof Gang Bakery & Grooming Dr Phillips

Was passing the store and didn’t have time to go to my usual groomers where I buy my food from.
Unpleasant staff with a bad attitude and some a very unhappy dog in the background.
Left without my dogs food, called my usual place and they said they would wait in the store for me until I could get there. Turned out I was only 10 minutes passed their closing time but they never made me feel bad and seemed genuinely happy to see me again. Will not ever make the mistake of going elsewhere again.

Nice place. My Shipoo’s hair is still a little long, a little uneven. Great customer service though. Pretty pricey for a small dog.

We have been taking Bubba the Chihuahua and Ed the Yorkie to Wolf Gang for grooming for about 2 years. No complaints. We have always received excellent service, the dogs are groomed just as asked and they like it there as well. The shop is clean, everyone is very timely, they always inform us in advance of any back ups and always call us before our boys are complete so that we can have them back asap. Love this establishment. Highly recommend.

Just moved to Orlando was looking for a quality groomer like back home in the mid-​west. I took my lola there for her first groom since the move and the cut wasn’t awful, but it definitelywas not good. I asked for her earsto really be cut clean because of the fact she is a bichon poodle and the hair grows so internally, they were left very long… and I asked she was cut pretty/​very short for her breed because fleas are sk bad here and they left her head extremey long barely even cut. Her tail was left semi matted/​combed (which I have no problems paying de-​matting feesn if they felt she was matted) and they didn’t secrete her anal glands. She has been scooting her but since a week after we left the groomer’s and I didn’t ask for them to to the secretion but have never had to anywhere else. Overall it was a friendly staff but I don’t feel like they tried very hard to keep a good name. I would never go back for a $ 60 grooming.

My fur baby thinks this place is woofalicious! He loves their treats.
You’ll find everything here for your furry friend. It’s a bakery with treats for all occasions, toys, food, gift items and they also groom. Look out for permanent resident Chevy who will give puppy love to everyone. I purchased treats and also placed an order for a homemade bow that would attach to his collar. Just waiting for the phone to ring for that special order.
A fun place to shop around and take in all the little things they have to offer.
Note: One of the owners called me 1 week later to LMK my order was in. Quick and prompt service!

I’ve been bringing my fur babies here regularly for grooming for almost 3 years! My miniature poodle comes out looking like a perfectly groomed teddy bear every time :) The staff here is friendly and helpful and have a pretty good selection of healthy treats for your pets available! My pups love their store-​baked treats too, so that’s always a plus!

I usually go to the Woofgang Bakery in Lake Nona, however; I was in this area and needed to pick up a few things for my pup. Mistake. The person in the front (which I assume is the owner) is one of the rudest people I have ever met. She wasn’t helpful AT ALL, she seemed annoyed that anyone was even in the store and she couldn’t have cared less as I was paying and checking out, let alone asking a question. I get that we all have bad days, but this isn’t the only time I’ve encountered such disdain while walking into this store. Needless to say, I will stick to the Lake Nona store — and never shop at this location again. I will be spreading the word.

Cute little pet store in the Dr. Phillips area! Stopped here recently after a Unilocal event with some friends.
I am familiar with the location closer to my house in Winter Park. This location is very much the same way– lots of high quality dog foods, treats, accessories and more for purchase. They also offer grooming. The employee had her cute little dog running around and he was super friendly so we were getting lots of puppy kisses and cuddles! Prices are higher than normal but completely part of the boutique experience.
If you check in on Unilocal,there is a 20% off offer for the bagged dog treats. Great place to come to if you want to spoil your pup (s) and, yes, they are pet friendly!

Such a cute place!
Note that while Woof Gang is a franchise operation, each location is owned and run by a local business owner. What’s great about this? Personalization and truly caring about your customers. What’s not so great? You can’t return or exchange at another location.
They have cute clothes, pet cards and a wide variety of healthy food for dogs and cats.
On my first visit, it was a pretty good experience. I was on the hunt for a new harness for my pup and they had a good variety in designs. This specific location carries Puppia
— I went with a plaid design for my baby boy. After that I was enthralled with all of the treat options they had to offer. I grabbed some goodies along with a nice spritzer to keep my pups feeling fresh and clean in between grooming. When I went to check-​out, I showed the young lady my Unilocal check-​in deal for 20% off of baked pet snacks. She was unaware of the check-​in and called the owners and they were unaware of the check-​in as well. They went ahead and honored it, which I appreciated, and they said it must be something from corporate that they were not aware of. That is weird. I hope they get that worked out, I gave her all of the Unilocal info if she had any questions.
When I got home and tried the harness on my pup, it was too small, bummer. The next day I went to exchange at a location closer to my house and that is where I became aware that you can only exchange/​return at the original location you purchased from. So, I had to make the trek back to the farther location. When I arrived, it wasn’t the loveliest of customer service experiences. There were 3 kids behind the counter eating cake; which is fine, but when I approached the person working to inform her that the harness sizes were hard to see because the price sticker was placed over them on the tag, which made it challenging to find the size I was looking for, she just ripped it off and showed me the size. She didn’t even walk over and assist me in finding the size I was in need of. That rubbed me the wrong way. I understand it was a small over site from the person applying the stickers but in order to find the size I needed, I really had to remove each harness and peel off the sticker. Just frustrating. When I went up to exchange, I also returned the spritzer since the smell was not very nice once on the dogs at home. There were no questions asked and the exchange /​return was easy so that was pleasant.
Overall, I think it’s a nice and pretty location but I wasn’t blown away to where I would go out of my way to return.
What You Need To Know:
You can’t return or exchange at another location, must be at the one you purchased from.

This is really more of a 2.5 star experience for me. When I have visited Woof Gang, I generally have not found the items that I seek. That said, I cannot fault a boutique for carrying products that are not on my shopping list. After all, there is only so much space.
My complaints with Woof Gang are largely by comparison to Bark Avenue which is across the street on Sand Lake Road. Woof Gang claims to be a bakery but there is nothing bakery-​ish about it. When I walk into Bark Avenue, I am greeted by wonderful aromas of freshly baked dog treats. There is no such experience at Woof Gang.
As a pet store, Woof Gang is fine. As a bakery, I think it is missing the target.

I just picked up my dog and 3 nails were bleeding. I have never got a groomer that made my dog’s nail bleed! Brenda was the groomer and she is a butcher!!! DO NOT TAKE YOUR DOG THERE! I called to complain and the owner basically told me that it is normal… Well! My dog can’t put his paw on the floor. She said: we can’t please everyone! You harmed my dog!!! Awful service. They care about the money and not the animals. NEVER AGAIN!

The 4 star is VERY generous, as I have upped it from a 2 star to 4, but I will in short say– Woof Gang as a whole is a WONDERFUL PLACE and hopefully the customer service blunder I experienced is a rarity :)
The Woof Gangs in General are a wonderful lovely pet boutique, they cater to specialized grooming, home made dog treats, raw food diets and adorable clothes that just eats away my wallet. I frequent the WG in Winter Park so maybe it’s because I’m a regular there that I am always attended to and greeted and of course the furbabies greeted. The two women working at the counter ignored me for a few minutes even though they were across the counter for me, no courtesy «just one moment» or «be right with you» as I waited to check out (something I am very not used to in a upscale dog store) It was very dissapointing, it turned me off to return again (it has been 9 months since my one and only visit) but I do realize they have a business to run and I support small businesses and shop local.
I do recommend Woof Gang as a whole because the business idea is genius and they carry the best selection of dog foods, but my experience at this particular was sub-​par, But as far as grooming and dog food needs, this place is a lot better than your chain stores (petsmart, ect) and is-​of course-​locally owned.

I haven’t even visited the store yet, which is part of the reason that they receive 5 stars. Prior to a Royal Caribbean cruise, I contacted this branch of Woof Gang to confirm that they carried the dog food that I needed for my service dog for a weeklong cruise. They assured that they’d have the food when I arrived in Orlando, and even delivered the food to my hotel with a credit card number over the phone. Now that’s customer service!