New Queen Nails I

This was one the horrendous waiting experiences I’ve ever had. If you’re a new customer they treat you like you’re bottom of barrel. I waited an hour with no staff member giving me updates on timing. They just stare at you like an alien. I inquired with the owner and his answer was oh you came late. I came an hour before closing and a customer came in at 8pm and he took her before me. Appointment or not, discretion of courtesy should play a part. Not to mention they turned other customers away as well. So if you’re a newbie don’t even bother because the lack of attention will leave you wondering if you’re a ghost. Do Better!

I went there for the 1^st time a few weeks ago. Pretty good. My gel nail manicure lasted a good 2 weeks — but then started to peel off. I guess that’s normal?
The special $ 20 promotion for gel manicure finished in May. Now it’s $ 25. Still OK, I guess.

I’d give a 3.5 if I could. I have been coming here with my mom and sister for years. But I think he takes advantage that I’m an easy going customer. Yes sometimes when i make appointments, i get serviced right on time. Other times, id have to wait. Today was the final straw. I called 2 days before to make an appointment for 6:30pm. I arrive 6:25 and immediately see that Judith has a customer. «Ok» i thought, maybe she was just finishing up. Wrong, there was already someone else waiting. So why do i go through the trouble of making an appointment when walk ins have priority? Ok w. e, i told him i would wait. He then tells me that it’ll be about an hr wait and suggests i get a manicure with the available lady (she was so bad that i dont even want to know her name) and that i could still get my eyebrows done with Judith. I notice shes new but «Ok, sure thats fine.» Big mistake. I didnt have the heart to say anything to him in the salon because he had a customer and that just looks bad. Next time, will be different.

I’ve gotten eyebrow waxes for $ 20 that still weren’t as good as Lee does at queen for $ 6

I would like to start by saying that there was an older woman in the salon next to me that day who looked like she was having a 5 star experience– the vietnamese woman who was assisting her was exactly what I would have liked. Kind, welcoming, and patient. Instead– I had KARINA, who was a bit of a sour pus and made my experience kind of crappy.
First I had a pedicure, and since this young woman clearly had no interest in even greeting me, I decided to just lean back and not attempt at conversation. She did great on the pedicure, nice nail art too. Then I sat down to do the manicure, and she was also my girl. I wanted the powder gel nails but I guess I didn’t state that clearly when I came in, so I began asking questions about the colors I was looking at to establish that was what I was getting. It was like pulling teeth– Karina would answer my direct questions but when it was clear that I wanted the powder gel (and needed to see those colors instead), she was irritated and said «that is a whole different process» in a very irritated voice (There was NO ONE waiting for service). Despite my obvious interest in changing to that process, I had to specifically ask her to bring me those colors before she got up and brought them to me without a word (but attitude screaming! We can feel these things, ya know?).
I chose my color, light pink, and she began the process, but 3 nails in it was obvious to me that the color she was putting on me was highlighter pink, so I asked her if this was the right color. She impatiently said this was «the right number» although any 5 year old could tell that the color on my fingers didn’t even come close to what I had picked. I debated saying nothing because she was so unpleasant, but it was an ugly color. After nicely asking her to please get the sample for me to look at– she sighed and did, at which point other workers got involved (including a man I think was the owner) and everyone agreed it was not the right color. The owner was very nice and he went to the back to find a different color that matched more what I had picked, and we resumed the nails. Karina said nothing and maintained an air of irritation– and at the end when she did some art of my nails she got sloppy and smudged one finger when testing to see if it was dry. She didn’t say anything, and by this point I was so hungry and tired to, so I paid, tipped her anyway, and left.
I will never go back despite the potential I could see with other nice employees. This employee, Karina, was a real black cloud on the place. I tried my best to be polite, acknowledge the bummer of inconvenience, and even thank her for taking extra time, but it won me nothing except kindness from other employees. To Karina– get a new job girl, because you clearly do not like yours, and you are spreading the bad vibes.
Physically– the salon is not modern, but it appears relatively clean and I felt mostly comfortable about the physical environment.

My new favorite nail salon in Ossining. I tried them all!

I’ve been going to this nail salon for over 6 years with my mom. We’ve always loved it here. There’s an amazing selection of nail polishes, gel colors, temperature changing polishes, and now they’ve been getting these new things that are just incredible! They now have this new thing called SNS vitamin powder. It’s healthy for your nails and makes your nails long, healthy and beautiful. They have a big selection of SNS colors as well and they are all absolutely beautiful. They are the only salon around here that has all these amazing things. All of the employees here are always so nice and friendly, and there’s always fun and laughs. My mom and I love it here and feel so comfortable with everyone. Every single employee does a great job, they know what they’re doing, and they’re always very considerate of customer’s needs. I strongly recommend this nail salon. It’s simply the best!!!

I discovered this little place 4 years ago & I love it! The owner & all the employees know you on a first name basis. When I started going there my nails were terrible & then I met Max! He does an amazing job! I panicked when he left for a little while but Lee did a great job in his absence. Now Max is back! More focused & better than ever & with new techniques that I love! I always feel comfortable going there & the pedicure ladies are amazing! You can’t beat the attention you receive there & the prices!

My sister and I went to get our eyebrows done and she ruined my sister’s brows, went very quickly on mine leaving wax still on a part of my face and some in my hair. Only giving a 2 because my brows came out good but my sister is upset. Probably not coming back.

I absolutely love this place. They do an amazing job at a great price. They make everybody feel like family. I always look forward to going to the nail salon to talk to the friendly employees. Every woman in my family goes to Queen Nails because they do such a great job and treat us so well. They know their customers on a first name basis. They’ve known my name ever since my first visit, which shows they really care about their customers, not only business but on a personal level. They are by far the best nail salon I’ve ever been to in my life and I will never go anywhere else! They always do their best to accommodate me, even when they’re about to close up! I can even stop by to get a single nail fixed, without an appointment and they help me right away. Thank you so much Queen Nails for always keeping my nails looking good!!!

They are not appointment only but they have a huge following and as a walk-​in you are likely to wait an hour or longer to get your nails done especially if you are seeking tips. I love this nail salon and I have gone here for years.

An unknown gem of a place. Not the fanciest place. Great prices and they keep my nails looking good. Clean enough bring your own supplies but overall a great place. Make an appointment they do have a following

Pedicure ladies have a great attention to detail and are very nice. The man who did my tips was a little rough and cut my finger with the filing board.

They do an amazing job on natural nails! You may want to make an appointment but if you forget, it’s worth the wait.