AT&T

If you want yo be screwed over go here and ask for Andrew. Be sure and get uverse with your phone. He will lie to you and tell you it is the same price as xfinity and set it up to the highest prices, so when you try and get out of it you are screwed! !! I was paying with my phone over close to 900 a month for 2 months, trying to get out of it is a nightmare. I hate this company!!! Going to get new phones today with another company. That is one thing I can’t stand is lying, i hope you can sleep at night andrew. I will be in to talk to your manager for you to to somehow fox this cluster you got me in. I hope the commission was worth it

Went to the store to get a phone for my elderly mother who has trouble getting around and requires oxygen. Gary saw us coming and came to the door to help my mother into the store. He immediately sat her down at a bench and helped me find the perfect phone for her. He then brought the phone to her to make sure she was ok with it. Then he helped us walk out of the store. He was amazing and i would definitely go back and ask for him. Next time though i will make an appointment online because i don’t know that i will get lucky enough to just walk in and be helped right away again.

I am not an AT&T customer, my personal experience with this store and company are virtually zero, but I went along with a friend to remedy a problem with his phone. First off, why is AT&T tryna act like they’re the Apple Store? Second, we were greeted at the door like we were totally inconveniencing the greeter. We had spoken with a Customer Service rep over the phone and he had directed us to the store because an associate the day prior had accidentally upgraded the wrong line for my friend’s brother, leaving my friend’s phone nonfunctional. Since my friend was not an authorized user we were rushed out to the door and told to call customer service and see what they could do, but the store could do nothing. Excuse me? AT&T messed up and refused to fix it. Not many times I say I’m glad I’m with Sprint.

Worst customer service. Took over twenty minutes before we finally realized the wait would be over an hour. The workers looked quite slow and took their time basically standing airing. One even stepped outside for a smoke break. No thanks we will take our business somewhere else.

I wasted my lunch hour waiting to be served and all I wanted to do was make a change to my existing data plan. There is no reason every little thing should take a half hour. Cripes! It’s not like we’re buying a car or adopting a child. Worst. Customer. Service. Ever.

This store is adequate. The parking sitch leaves much to be desired– they’re located next to a UPS store and behind a Starbucks that always has a long line so there are approximately zero spaces open at any given time.
I’d say it’s about half the size of the store I usually go to (Geneva) but it seems to be equipped with all the same phones/​tablets etc.
I ran in to pay my bill @ the kiosk and no one acknowledged me on my way in or out. I didn’t require any help, but I think it’s polite to at least acknowledge a customer (especially one that pays you on a monthly basis). Whatev, kiosk was functional and I was in and out within a few minutes.
Since this store is smaller than the one I usually go to I figure that accounted for the trimmed down staff (although there were still plenty of reps), but whenever I go in to the Geneva store, I’m spoken to immediately and asked what I can be helped with. Overall this store is good, but could probably take a page out of the Geneva store’s book.