Twin Peaks Lodge and Hot Springs

We got a really good deal for two nights here in Ouray in January. We loved the hot springs, after a good hike it’s nice to relax in the springs.
Ouray Ice Park is walking distance from the hotel and many restaurants.
The have compliment coffee and tea in the lobby as well.

Great value and a great location near the Ouray Ice Park for ice climbers!
The manager/​owner was super friendly and gave us snowmobiling directions.
They have coffee and hot cocoa in the lobby for treats…
Clean rooms and cool atmosphere surrounded by mountains…
Cool hot springs hot tub too!
Didn’t try the pool since it was January in Colorado and that would be a bit chilly for me!

Well the room was clean but…
We didn’t get the room we reserved, the staff was semi-​rude & mostly non-​existent. The not nice woman that answered the phone after the staff (one young guy) disappeared at 5 pm on Friday night, claimed to have sent us an email about the room change. There was some sort of water main break. An email we NEVER received!
At breakfast (full, free, hot and advertised as having $ 2 specialty omelettes that never happened) there was a note on the door explaining that there would be no internet, as advertised, from 9 – 7 Saturday. Boo!
The internet never came back.
This place advertises 3 hot springs pools. One indoors for adults only, 2 outdoors (yikes! way too cold to get into). We visited the indoor one three times and it was fine, the towels were great but no cups for the water dispenser :(and the no children policy was not enforced, but how could it be with NO staff!
Granted this is there last week until ¹²⁄₂₅ but still, have some pride!
Pick another place when visiting Ouray and save yourself a headache and a cranky wife!

Very nice place to stay. The rooms were clean and comfortable. Breakfast was great.

We have stayed here the past 4 years always in the fall. This year might be our last if things don’t improve. First of all, the front desk screwed up our friends reservation. They had to leave a day early and they never offered to try and find them another room elsewhere. I guess since they were all booked, who cares, right?!
The pool side chairs are totally disgusting (see photo). Trash in the pool area remained there the 5 days we stayed. The owner is very grumpy, where he used to talk with us frequently.
The positives are they are dog friendly, the beds are very comfortable. Fridge in room, microwave in laundry area and corn hole!
Breakfast is pretty good and included.
Seems like the place is on a steady decline. Makes me sad because it has always been a favorite destination.
Has to drop from 3 to 2 stars due to no clean towels at any of the 3 springs! Really?!? Towel bins overflowing with dirty towels. Nancy was basically like oh well! Oh well we won’t be back!!!

We stayed here for a couple of nights on our camping and mountain biking honeymoon. Our standards are not super high, so we expected a clean place with working utilities and a slightly better than continental breakfast. We try to support local businesses and were happy to be doing just that on this trip.
The room and bathroom were reasonably clean. There were the normal signs of wear and tear that you would find in an older, twoish star hotel, but in terms of linens and room cleanliness, no complaints. Everything looked like it was REALLY nice, circa 1995. The pool needed cleaning and the property in general needs a good sweeping (small pieces of trash, cigarette butts, etc). Breakfast was tasty (Best Western-​ish) but the staffer in the breakfast room was totally overwhelmed and it was very apparent. The place was pretty messy and a lot of the food and coffee containers were empty. We went a half hour before the end of breakfast, so maybe that was the issue.
Our biggest problem was that the laundry room was flooded by the ice machine, the quarter machine was broken, three out of the six laundry units were broken, our room phone did not work, and the internet was down – all of which could happen and we would be understanding, except that when we went to the front desk to let the management know about the issues, while the front desk person was apologetic, the guy who actually takes care of problems slammed out in a huff and would not let us even show him the problem. If anything had had an «out of order» sign, or if the staff had at least acted like they would like to make it right, we would have been totally understanding about the fact that, when you pay a low price for a room, sometimes things are broken. Instead, we spent a good amount of time trying to fix things ourselves and going back and forth between the laundry room and the front desk.
If the property could be cleaned up and fixed, and if the staff could at least act like we are paying customers, even though we are just more tourists, that would totally raise my rating. We tried to say something before going straight to a less than stellar review, but our attempts at politely finding a solution to the problems were not well received, and for that reason, I’d encourage others to spend their money elsewhere, at least until these issues are fixed.

Our group stayed at this hotel in June. The ladies in the office were nice enough and the lady that cooked the omlettes is about the biggest asset to this hotel.
The indoor hot tub shows the water to be much hotter than it was… maybe 90–95 °F. The outdoor hot tub was much hotter… maybe 103 °F. It would have been nice to be up around 108 °F.
It’s a very old building and so there aren’t any elevators and the stairs are narrow, very steep and short steps so hold on! The rooms, while furnished nicely are tiny. The pics are deceptive. If somebody is sitting at the desk, the back of the chair is literally against the foot of the bed so nobody can walk by to the restroom or sink.
I thought it was standard now days for all hotel rooms to have a microwave and refrigerator… especially at the price of these rooms. We were all very surprised to find out that this isn’t the case.
The office closes early and so when the girls in the room next to us were loud, slamming the door over and over, etc. there just wasn’t anybody to answer the phone… you have to leave a message and they’ll call you back the next day… maybe.
Several members of our group have very negative interactions with the manager who also told several of us that he’s also half owner of this place. It was obvious to us that he doesn’t have any concept of guest satisfaction and an attitude that he could care less. Being in a town that has very high hotel occupancy on a regular basis, I guess he could have that attitude and his hotel will still be full the following week.

I made a reservation on April 26, 2015 for a Queen Room. After booking, noted that dogs were not allowed in the Queen Room. Corrected my reservation to a King Room on April 26. We arrived at Twin Peaks on August 9, 2015 only to be told that our King Room was not available. We had to take a room w/​2 queen size beds instead of a king size bed. The room was very clean. The other troublesome feature was the $ 7 unlimited pop fee. Not healthy. Breakfast required a ticket and consisted of watery eggs, rubbery potatoes, and flavorless gravy that had bits of sausage. The biscuits were delicious. Although the area has many fruit/​vegetable stands we only noticed orange sections, Did not see yogurt, etc. We figured it was the later time we arrived for breakfast. Next day, same thing. We really did enjoy the 24 hour hot springs.

Nice property & relaxing pools. That’s where the good stuff ends.
If you decide to stay here STAY ON THE SECOND FLOOR!
Our room sounded like we had Michael Flatley & the Irish dancers above us & I think the floors & walls are made out of balsa wood. The bathroom drain pipe from the room above us was in the wall behind our bed & we could hear every time they flushed the toilet.
The young girl at the front counter was very inexperienced but helpful, I wish I could say the same for the manager Mr.Hein. Very unfriendly & could definitely use some training in his people skills, he seems miserable at his job & maybe should find another one where he doesn’t have to deal with people.
The breakfast was decent & the girl that runs the breakfast room was very hard working & eager to please.

This is one of the worst places to stay in Ouray!!! Run don’t walk from here, and find any other hotel or cabin, and you’ll be much happier. They are so corporate and driven by the dollar, they even charge for the use of their robes! There is a cost for every little item, and the they don’t care if you’re happy or not.
If you reserve through
, review the cancellation policy carefully. Booking is always reasonable, but the hotel management is not!

We were happy to arrive at this hotel after a long drive in rain and unexpected snow. The man who checked us in was far less than welcoming. Truth be told, he was downright rude, but we were glad to find our room. Unfortunately, the card key refused to open the door, even though the light blinked green — normally a good sign. We tried to open it for a good 5 minutes, not wanting to go back to the office in the pouring rain, but it was our only option. Nobody was in the office, but a phone sitting on the counter said «Call 100», so we did, and the lady who answered seemed annoyed and short-​tempered. She asked what room we were in, then explained that there was a trick to opening that particular room’s door, and the guy who checked us in should have told us that. We agreed. He should have. And the lady on the phone could have been more apologetic, instead of having the attitude that we were wasting her time.
After another walk through pouring rain to our room, we utilized the trick and the door opened. The room was very, very nice! Extremely comfortable. Since we were both soaking wet by then, we decided to take showers. My son went first, and was back out in no time flat, telling me that the shower had creaked and buckled and he’d felt like it was about to fall through the floor. It was my turn to shower next, and sure enough, it felt extremely precarious! I think the shower had been replaced recently with one of those pre-​fab bath/​shower units, but someone forgot to shore it up properly. It made a racket, creaking and groaning, and felt very unsafe. Just to clarify, we aren’t obese people. My son is a very slender 15 year old.
All was well until bedtime, when we turned off the TV, only to realize that it was going to be a very long, loud night. Upon investigation, we discovered that there was a plastic roof right outside our bathroom window, extending the length of our room, and the rain from the roof and rain gutter was absolutely POUNDING onto it. UGH. That roof has got to go.
The breakfast room was very nice, although you have to pay extra if you want an omelette, and we didn’t realize there was fruit and fruit salad available until we’d finished eating. It was on the other side of the room, away from the rest of the food. The breakfast lady (co-​owner or manager?) was a big talker, and the chatting was all about how stressful her job is and how hard she works. Hmmm. Guests don’t want to hear that. It was apparent (to everyone but her) that everyone in the breakfast room was uncomfortable — we all just smiled and nodded, smiled and nodded, smiled and nodded. This hotel experience could have been so great! But it just wasn’t. So disappointing! It was a lovely room in a beautiful location, but the rude reception, lack of instructions on how to enter our room, precarious shower, noisy, noisy night, and negativity-​filled breakfast lady overshadowed everything else.
The worst part about this place is the attitude of the management. The customer is always WRONG. They do not understand the concept of hospitality at all, which is perplexing, to say the least. The almighty dollar is king here, and customer service is last. Sad.

Came here for the 2015 ice festival. PERFECT fit for us! We got the family room. (3 adults) (winter)
— super clean rooms and updated hardware in the bathroom
— very comfy beds professionally made.
— awesome private hot springs (no kids allowed in the indoor one but are allowed in outdoor one, you’ll also save $ 12/​per day per person by going here and not the public hot springs)
— spacious room with plenty of storage and a mini fridge.
— cleaned and primped daily (very nice to come back to after the climb)
— nice staff (especially the breakfast cook)
— free breakfast (surprisingly good and hot, save yourself another $ 10 per person per day)
— fancy folding of towels and TP (see pictures)
— the indoor hot spring has a pebble floor which is amazing after 8 hours of ice climbing. Very therapeutic! It’s also stocked regularly with fresh towels.
— bunk beds are private too, good for kids ~ 5ft tall. Could fit taller if you’re wanting to sleep on your side.
— amazing view from the pool/​springs of the beautiful mountains out here.
— make sure to book online via their website for their online rate.
Overall, save yourself some serious dough on your next trip to Ouray while not skimping on the luxuries of more expensive places. Next year, I will most definitely book here.
Also, closest hotel to the ice park!

We decided to take a last minute trip to Ouray and booked a room for Christmas night. They apparently close for an extended period and usually open up the day after Christmas. Upon arrival, they explained a glitch in the system had allowed us to book the room, but they were going to open up a day early for us, ON CHRISTMAS.
Since the breakfast place was seasonally closed, they set us up for the free breakfasts to be delivered to our rooms. We had a misunderstanding on the order and didn’t get it in until the next morning. The Staff member went out of her way to prepare us an excellent breakfast.
Thought the room was really clean and nice, and it was great having the onsite hot springs to ourselves. Can’t speak to what it would be like at a normal time, but just wanted to mention that the customer service was great.

Very disappointed in how rude the gentleman at the front desk was. Not nice or helpful at all. The hotel double booked me for a room for the same two nights. I only need one room. I explained to him that I only received confirmation for ONE room for the two nights, however, he still charged me for both rooms for both nights, and said it was not negotiable. I will never stay here again for that reason and not recommend it to anyone. Very unhappy!
And one other side note… the «hot» springs were luke warm at best.
If I could give zero starts I would, but that’s not an option. So…1 star it is!

The Twin Peaks lodge and hot springs were just what we needed when passing through town on a road trip. Our room was clean, the bed was lush with pillows, and we made use of the complimentary breakfast buffet and indoor hot springs (which were warmer than those outdoors). The place is also a short walk from the super cute main street of Ouray. We loved our stay!

We knew there was going to be trouble when we tried to check in 25 minutes before their stated check-​in time for our two night stay. We were told, not very nicely, that «check in time is 3:00 and none of the rooms are ready until then». My brother tried to check in to his room four minutes before 3:00 and was told the same thing. At check in time there was line of five groups waiting to check in. The front desk lady was painfully slow and not very nice.
When we got to our room we could smell sewer gas. Upon going back to the front desk to request a different room, we were told that the hotel was full. They sent a manager down to check it out and he told us that it was their green cleaning products that made the room smell. We use green products at home and, obviously, no cleaning products smell like sewer gas. We dealt with the smell for the first night, but went back to the desk at 8:00 the next morning to say that we did not want to sleep in the room a second night. We were told that they could switch our rooms but that we would have to pay more money. I told them that we would just checkout and find another hotel. They said that was fine. When I looked at my bill they still charged us for the second night. I asked if that was going to be removed from my bill and the manager said no.

Pros: The rooms are clean. The location is great. Quiet night on the 2^nd floor. Tons of pillows, literally. Comfy beds. Good breakfast food.
Cons: Horrible morning coffee at the breakfast. Our complimentary, in room, lotion bottle was half used (yuck). Be aware that you are charge a daily resort fee. And that the endless sodas are charged daily too. The pool is small. The hot tub is the same temperature as the pool. The adults only hot tub is indoors, and unbearably humid (the windows are nailed shut). I expected a better experience from the hot springs description on their website.
Overall, it was decent for 2 nights. The Mineshaft Restaurant is convenient, and yummy, but you wait forever for your food.

Welcome to one of the best lodges in the Switzerland of North America/​Ouray, CO.
Thanks goodness for all the reviews… our 1^st reason to book here it was pet friendly. The price was very reasonable on line for 2 queen beds, complimentary breakfast, and access to their natural spring hot tub (18+ over) another hot tub all ages and their own pool. The grounds are very inviting and the views are so beautiful and you are walking distance to town, Box Canon Falls and the Ouray Perimeter trail.
The staff… Ron was absolutely fabulous and very accommodating. We asked so many questions and he had all the answers, so friendly, everything was not a problem and just a great person to have at the front desk. This was the only drawback when we first arrived and checked in, we brought the dogs around the establishment and we walked to the tiki bar… with drinks in our hands from our room and we were immediately told no dogs because they serve food on the outside patio and no bringing in your own drinks… no problem. Went back to our room, to leave the dogs and went back down for drinks at the tiki patio… Now there was a hand written sign No pets, and no drinks from the outside. Obviously within the 10 mins we dropped everything… that sign was because of us. That was really weird. So, we laughed it off, but don’t put up a cheesy hand written sign on write paper if you this happens all the time. Let Ron known at the front desk, so families with dogs will know right away you can’t bring dogs to the Tiki patio etc.
Now for breakfast… Pam who runs the whole breakfast establishment. That girl is awesome she will bake you a custom omelet in one hand and the other one she’s making you bacon or sausage and letting everyone know I just brought in new strawberries. Her bubbly personality and such a busy bee we couldn’t wait to go to breakfast just to see her in action.
The Pet room was very nice… again 2 queen beds, enough room to accommodate 3 – 4 people and pets. Our room was very clean and recently painted and looked like new carpet. Shower/​toilet room a tad small but not a problem. Wash sink was outside the shower/​toilet room. We were upstairs and each room has a little bench outside to enjoy the awesome view. The cleaning staff were all so friendly. This place is nice and very accommodating and beautiful views for the price point.
Will I be back for an overnight stay… Yes…absolutely– now that I know the rules.
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Ok so I reserved a room 4 hours before my girlfriend and I arrived in Ouray. When we got there I asked if I could see the facilities ie the room and the hot tubs. First the room itself smelled musty then the hot tubs were like bath water temp (not to hot) and at the indoor one was filled with empty beer cans even one floating around. So I spoke to the counter man who was very indignant and told me the room was just cleaned and the hot tub was at 105 degrees so I told him that it wasn’t the case. Now I asked to cancel my room and he refused even after forcing him to call his boss. They charged my card anyway. I wouldn’t recomend a stay at this place it was very dirty and old.

In my estimation, a great location nestled in a mountain cove with breathtaking views all around, yet two block to town. A small pool an way too small but lovely hot springs bath. However they are building a second pool at this writing.
I stay at a lot of Best Westerns and the complimentary breakfast here is the BEST of any of the fifty or so BW’s to which I’ve been. Apple wood smoked bacon, fresh fruit, delicious dough nuts and biscuits, etc. All fresh and terrific. Also, this BW has room service! Also a rarity.
So DO go here is you have kids. Consider not going if you want to get away from kids because there are a LOT of crumb-​crunchers here. DO get a second story room because the building is old and creaky I recommend room 224 as its convenient and only one wall is shared.
This is an old but well maintained property and as such has a bit of an identity crisis form the hodge podge of add ons over the years. The exterior mill work strive a bit struggles to be Swiss. They have old England lamps by the smoking/​dog poop area. (Don’t sit there by accident, it stinks!) There’s a shuffleboard court and gondola swingy chairs. Odd. But still nice…
The rooms are both comfortable and tragic and small. Ours was decorated like some faux 1980’s roman inspired monstrosity of furniture with columnar lamps and tables in some plastic hideousness. The tiny TV is so old it is an Akai. (I always deduct one star for hotels that haven’t upgraded to flat screens) And there was no soap dish in the shower creating a daily dilemma of where to put one’s soap.
And yet the room was SUPER clean and the bed amazingly comfortable. TIP: When booking on line, ask for extra pillows.
The price to value quotient her is very high and I recommend strongly.