If your going to the store for service(not to buy) be prepared to wait(~hours~), take a book to read while you wait. I watched Verizon employees stand there with their arms folded doing NOTHING. I questioned greeter with an I-Pad why couldn’t the employees standing with arms folded help me, she said«Oh that our manager he’s not qualified to help customers», When I was«finally» helped, I discovered when I got home my issue(unrecognizable SN Card) came back. I rec’d that error when I purchased my cell phone from Wheldon & he said«I think it will go away». Folks there is more than one choice for cell phone service. I have been a Verizon customer for 25+ years now I’m considering another option… I would suggest to ONLY go to this store when you BUY. Wish me luck I’m going back to store at 11:00am today when they open to hopefully get my error to go AWAY
Emily N.
Évaluation du lieu : 1 Waterloo, IA
Horrible customer service! Drive to a different location where you won’t have to wait for 2 hours!
Katie B.
Évaluation du lieu : 2 Los Angeles, CA
Beautiful brand new store, and that’s really the only upside. Came in at 2pm on a Tuesday and watched as 4 people with iPads«checked in» customers and only one employee actually helped customers with their issues. Seriously? You have 5 people on the floor and only one can actually do something other than try to sell you more electronics?! I should work for Verizon! Apparently you can get paid to stand around with an iPad and stare dumbly at waiting guests. I’m not even sure sitting around is worth my phone upgrade anymore. We all need phones so I guess bring reading material or maybe a board game and get ready to wait. Risk will probably keep you busy long enough until the lone qualified employee gets to your turn.