Trinity Eye Associates

Dr. Don Ellison and his staff were great! If you want a thorough explanation of your eye health, this is the place to go get an exam. He was extremely informative and professional. I will most definitely be taking my family here as well as referring friends.

Nothing but the best! Do yourself a favor and have your eye needs taken care of here!!!

These guys are great. Very professional, non-​pushy, non-​rushed service. Even better; my contacts cost less money per year than when I frequented Vision works. Can’t be beat!

So, it’s been over a year since my first review so it’s time to do some updating. First of all, I’ve converted my brother and mother into Trinity fans. I took my brother in (who suffers from severe social anxiety) to get his eyes checked and some new glasses. He really liked the place and didn’t feel any major anxiety at all thanks to the place being smaller and the fact that they don’t seem to double book appointments like some places where you can’t even find a seat for the 2 hour long wait to see the doc. He also liked the frame selection and even a year later is happy with the great quality of the lenses which haven’t flaked as our others have.
I went for my yearly appointment in Jan or Feb and again enjoyed the friendly atmosphere created by the staff and doctors. Dr. Ellison gave epically rocking explanations on some of the worries he had about my optic nerves and even brought in his wife just to get a second opinion because he wanted to give me the best possible help. I’ve never before been to a doctor that explained things so well as usually they just tend to tell you a diagnoses and expect you to google it to find out exactly what it means. I’m loving my glasses once again. :)
The newest convert, my mother, luckily got an appointment on the day before Mother’s Day and they were having one of there many events to celebrate Mother’s Day by giving out roses and providing snacks and drinks. When she was finished with the doctor and we drove of, she could not stop gushing at how great the doctor was and how she never wants to go to her usual eye clinic again. She said he made her laugh and she appreciates his knowledge and the way he did the explanations.
On a side note to my epic review, I recommend ignoring that 2 star review I noticed considering that it’s not the doctors office fault that insurance companies in general make life difficult for everyone. I’ve never had a problem with any of the front desk girls who have always been polite and accommodating. As a past medical biller myself at a large medical office, I always recommend calling the insurance company yourself if you are concerned about coverage or price as they sometimes do not give accurate and up to date information to the doctor offices.
Definitely TL;DR?
Place is still awesome. Doctors actually explain what they are doing and any problems they see. They often have fun events where they offer discounts on lenses. Frame selection is good and lens quality is fantastic. Go there and you’ll be a customer for life.

One would not expect such an amazing location from the simple Eyecare sign outside. The office inside is well spaced, well thought out and nicely decorated. Selection of glasses looked enticing as I noticed quite a few pairs I would like to try. Most frames had a quality feel.
The real star of the location is the staff. Even though we were there until nearly closing time, not once did we feel rushed. They were always willing to answer any question in a kind and courtesy manner. The entire staff was well dressed, but none more so than Dr. Donald Ellison whom looked quite dapper.
Dr. Ellison was knowledgeable and considerate in all replies. The shop seems designed around quality of care versus volume, which is a nice surprised compared to many modern medical offices. In the end a nice location and well worth a look if you are ever in the need of Eye-​care.

I had an emergency on sth while no appointment just showed up, the staff was super helpful! Defiantly extraordinary service I received from them! Trinity you have win my heart!

I went into this place and was greeted warmly. I spoke with Dr. Jill where we discussed financial stuff for future appointments. I was quoted a price by Dr. Jill for myself and my husband. Months later, by phone and then again in the office, we talked money. Unfortunately, it didn’t seem to matter. When my husband went in for his eye exam, he was greeted by a dramatically different price upon checkout. The girls who work there were very kind. But the one handling the insurance, was rude and abrasive! She did not want to charge my husband what the doctor herself promised. The fact that the doctor was aware of what was going on didn’t matter to her. Rather than jumping in and saying she quoted us $ 30, she quietly shirked away, leaving my husband standing there like a fool. Now, I don’t know about most people, but when I’m quoted a number $ 150 more than originally, I’m upset! The girl dealing with the insurance was equally rude with me on the phone. I called to fix what I thought was a misunderstanding. Not the case. She pretty much threatened me in a way that was much practiced, with a promise of future bills that I would be responsible for! She would not adjust the bill and was quite adamant she was right and I was wrong! o much for the customer being right!
Bad Business!!! We had just moved into the area where we bring a future business of children and grandchildren. I cannot quite understand why Dr. Jill went silent and did not acknowledged her part in what happened. If Dr. Jill is in fact the owner and then boss, why did she run into the back? Makes me sad to be a victim to a bait and switch.

Not only is the staff polite and accomadating but both Dr. Jill Ellison and Dr. Don Ellison are the best in terms of professionalism and patience. I now drive 35 miles to reach their office but worth every minute for such service and experience.

Great Place… The folks at Trinity Eye Associates were very «accommodating» from the moment I first called for an appointment. They worked around my busy work schedule, got me in quick, practically no waiting once i arrived and got me back to work very quickly WITHOUT being «RUSHED» out the door that often happens at many Dr’s offices.
I filled out the online forms which allowed them to be ready for me when I walked in. The Doc came in and she was extremely thorough while explaining every step along the way.
The Staff were extremely polite.
Nice frame selection — perhaps a little too feminine for my taste. I play a lot of out door sports and their sunglass frame selection was week which is why i didn’t give them a 5 on the rating… but that’s just my opinion!

My family and I have been patients of Trinity Eye Associates for several years now and I can not give them a rating high enough to reflect our satisfaction with their care. In the last year we have had two eye emergencies. First my adult son had a finger severely poke his eye during basketball. He was seen, treated right away and given a discount as he didn’t have insurance. Recently my husband had an extreme floater situation that caused concern. After examining him and determining he needed a specialist; they made that phone call and secured him an appointment the next morning. Dr. Ellison gave him his cell phone number in case there were any problems overnight and called the next day after the appointment to see how he made out. The quality of the care is extraordinary.
Also the staff is friendly and knowledgable in insurance matters.

Both Dr’s Jill and Don Ellison have been a great help in the care of my vision. Knowing my family background and the potential for glaucoma due to genetics they have made me take better care of my eye health. They have been a source of comfort and ease in the process to get on top of my eye care as I have experienced trauma in my eye as a child.
Not only are they friendly and courteous, but they have truly shown to care about their patients. The check in staff and assistant care has also been exceptional. Their reception is warm and they are not pushy with products which is great for the customer as this can be overwhelming. They truly care about their patients and I have referred them to all I know.

I had a very urgent eye issue a few months ago. I went to the ER twice and received improper care and diagnosis each time. I was in incredible pain. I found Trinity online and they asked me to come in as soon as I could. When I walked in they were very polite and informative. I do not have insurance and they worked with me to help me get the care that I needed. My eye issue was not a normal issue and Dr. Jill took her time to make sure that she properly diagnosed me and that I was on the road to recovery. I want to thank her for saving my eye sight and for her concern for my well being. I will never go to any other eye doctor as long as I can make it in to see them.

Great staff, friendly & knowledgable doctors. Overall an excellent experience. I have tried many other eye doctors & this by far has been the most knowledgable, very attentive & the doctor had an excellent source of helpful information. The location is great as well. I will be returning to Trinity Eye Doctors & appreciate the great customer service.

Dr. Jill truly cares! While I was in her office, she was entirely focused on the health of MY eyes. She didn’t hesitate to further explain things to me when I looked remotely interested and put it into terms anyone could understand. I wouldn’t go anywhere else!

Dr. Jill Ellison is always very professional and friendly. She listens to any concerns I have and is quick to offer helpful advice. I’ve had to wait a little long sometimes (~30 mins beyond my appointment time) but it’s 100% worth any wait for the level of service. I highly recommend Trinity Eye Associates.

I’m so lucky to have such an amazing Eye Doctor in my neighborhood! Doctor Jill Ellison herself was super personable, friendly, informative and even offered me some alternative options for contact lenses based on my current lifestyle and the new technology. She was so fun to chat with and was very informative as she went through the exam explaining what the various procedures checked when it came to the operation and health of my eyes. Loved that.
Both her and her staff are super friendly. They were all very pleasant and I walked out of there with new contacts that make me feel like I’m not wearing any. :)
I’ll be bringing the rest of the fam here for our eye care very soon :)

I had an urgent eye issue on a Saturday… there are not a lot of eye doctors around in town that could quickly see me which brought me into Trinity Eye Associates (Thanks to Eye Clinic down at Turkey Lake for the referral and saving me the drive from Oviedo). I will write a short blurb giving them the kudos.
I was immediately and warmly greeted by all of the staff of this office which speaks volumes of what kind of business they want to present. My check in was quick, swift and professional with a smiling face on every single employee.
Employees seems very happy to be working here. They have complimentary snacks in the backroom giving some what of «upscale-​homey flair» to this place.
I had the opportunity of working with Dr. Jill Ellison. She has excellent bedside manners and takes ALL the time in the world to explain, address and allow for as many questions as possible. She really understood what was needed to be done and was very pleasant. There is nothing to not to like about her. She was accommodating and was willing to work with me to address my vision needs.
I would highly recommend this place for minor vision urgent care as well as if you are in need of a routine eye exam. If you have an emergency eye issue that may require surgery, then you should go see an ophthalmologist.
Just think this place is as a primary eye care physician clinic.
5 star customer service! :-)