Metro PCS

very unprofessional customer service. charges for everything wherelese other cell phone companies does not charge for activation fee.

awesome if you need to buy a metro person a phone

I don’t even have Metro PCS service but my boyfriend does and he was looking for a new phone. First thing I noticed was the pungent odor of smoke lingering in the store!!! I was immediately grossed out!!. Second, the workers didn’t even acknowledge us until my bf had asked about which phones were the newest ones out. Third, the selection of phones just sucked!
I recommend going somewhere else where you’ll actually feel appreciated for just walking in.

So I went there with my Boyfriend so he could get a new phone that he really needed. They seemed really helpful and he seemed really pleased at first. I was kind of urked by the group of guys sitting in the front area just lounging! They looked like they were just at home relaxing instead of at work. That is not the worst of it! So we leave and we later realize his phone isn’t working properly! So we go back and he has it looked at and they do something to it and we leave. Later that evening it still isn’t doing what it is supposed to do! So he calls, goes back & they give him a new one and forget to put his contacts in the new one! ERRRR! So then the phone still wasn’t working right and he called them and a corporate store and they told him that he was basically screwed and they couldn’t help him! Basically if you want a metro phone go some where else cause this store SUCKS!!!

I purchased my phone from this store several months back and I am very satisfied with the customer service I received at the store. I purchased a blackberry and the gentleman that helped me explained the features of the phone and the details of the plan very thoroughly. From what it looks like, I believe this store is a family owned business and they really make you feel at home. I enjoy going in to the store to pay my bill every month because not only are they quick and efficient but they always greet me with the friendliest smile.