Desert Crossing Dental Group and Orthodontics

Wow! Should have read reviews first instead of wasting over an hour ½ of my day! Unbelievable! Never experienced a true bait and switch at a dental clinic in my life! Walked in to Desert Crossing a week ago and asked to make appt. for cleaning and x-​rays. Front desk was «you are in luck»… we have a special going on for $ 59.00! That was all great until I realized what a scam it was. Now I see from reviews here it happens to just about anyone who walks in the door!
After x-​rays and exam I was told I advanced gum disease and needed extensive work beyond general cleaning. REALLY! I guess a lot can happen in a year with your teeth. I was told by their. I assumed billing person… that the cleaning is for those without my issues and if really insisted on doing it still I could wait for someone to become available!!! I kept saying to her. is this not why I booked an appt. in the first place? Errrrr. I never post here but this just erked me so I say BUYER BEWARE!!!
Just moved to the desert so now looking for a good honest dental clinic. any ideas?

I don’t know what all these «one star» ranting complaints are but I came in for a consult at no charge for my daughters braces after being referred by a friend with 3 kids who absolutely loved Dr. Truong and so do we! The whole office staff is super nice and they do great work! I had been elsewhere for consults and by far this was the best pricing and the best staff we encountered, very happy to be Dr. Truong’s patient!!!

I had to have surgery to remove a old root canal. Everyone was very kind, and made sure I was comfortable. I felt anxious of course, but their team made me much more at ease about everything. The surgeon even called me later that evening to make sure i felt ok. That was pretty impressive!

GREAT DENTAL PRACTICE WITH AMAZING DENTAL TEAM!!! I am surprised to see all the poor reviews for this dentist office, because I thought they were PERFECT! I think people just give a bad review to a dentist when they end up NEEDING treatment, like cavities or gum disease!!! THAT IS NOT RIGHT! Great service from the entire TEAM. I had an extremely thorough exam w/​FULL MOUTH DIGITAL x-​rays & photos. Dental Asst. was AMAZING taking the x-​rays (I have a small mouth that can’t open that wide) and then Dr. Le (I asked for a female dentist when I scheduled and they honored my request) gave a great exam. The hygienist, Heather measured my gum pockets and gave a great evaluation. I had zero cavities (YAY!), but since it had been almost 18 months since my last dental appt. I had gingivitis with slightly swollen, inflamed bacteria infected gums. It was recommended that I get varnish fluoride for teeth strength and cavity protection and medicated gum pocket irrigation to help my gums, which did cost an extra $ 118 total. But, for everything else (exam, x-​rays, & cleaning) ONLY costing $ 59 total, which is a STEAL, I found it was worth it to do more for my oral health. I will be going back in 6 months for my next hygiene visit at a very convenient Friday 7am time! I am also very seriously considering getting the office’s in-​house dental insurance. Furthermore, I have referred my parents and strongly recommended they go to this dentist office. GIVE THIS DENTIST OFFICE A CHANCE, BUT IF YOU HAVE NOT BEEN TO THE DENTIST FOR A WHILE AND DO NOT HAVE PERFECT HOME DENTAL CARE DO NOT BE SHOCKED YOU NEED TREATMENT!!!

I received a mailer offering a $ 59 new patient special to include Cleaning, exam and digital X rays. I made an appointment (office staff at this stage were very nice on the phone).
When I arrived for the appointment I started filling out the paperwork and came to an interesting document; it said that during the course of my treatment they had full and unrestricted permission to take photographs and or videos of me at any time during the dentistry work without regard to whether I wanted to have them taken or not. In addition, I gave my full release and permission for them to use these photos or videos of me for any purpose including education and oversight. There were NO restrictions at all on who would be allowed to see them so conceivably my face and mouth could be used by them (at no additional control or benefit to me) to sell ANY products or educate ANYONE at Any time.
This is a full and complete violations of our HIPPA rights!
I asked, nicely, not to sign this document and that I did not want to have any photos or videos or in anyway publicize my visit to the dentist, nor be used for training. Please. I asked the receptionist to honor the rights of the patient under HIPPA.
I was told that they did not want my business, or to work on me in anyway if I did not sign the release. When I said I could NOT sign such a blanket authorization removing my hard won rights, I was told (Very Rudely, I was shocked by how rude the receptionist was suddenly), to LEAVE! No procedure would be performed on me if I didn’t sign their papers. I left. Wasted a whole morning with this ridiculousness.
So, I have not received treatment by this dental group to critique, my visit stopped before it began. To bad, I am a Great Dental Client. I pay instantly, in full, I take joy in taking care of my teeth. just don’t want them or me immortalized while I am getting it done.

Worst dentistry ive ever been to. It had been one year since seen id been to my previous dentist in Rancho Cucamonga, zero cavities. The dentist at desert crossing told me i had nine cavities. a year later? I thought it was odd but didn’t think to have a second opinion. why would they lie? Money. a thousand dollars later and one month after having NINE fillings by the shakiest dentist ever i had one filling fall out. Six months later another one fell out. Then they said i had a new cavity! How? i went to a new dentist a few months later to have this” cavity” filled… and what do you know i don’t have a single cavity! They are scam artists do not trust them they want your money of course but they’ll lie and trick you to get it. I do not believe i needed nine fillings. Go anywhere else get a second opinion but don’t trust these people they’re desperate and your teeth are the victims.

My husband and I went to this office for the first time. We are new to the area and took a chance. We started out with X-​rays then the person to do the cleaning came in. After doing our «teeth measurements», we were both told that she couldn’t do a cleaning as we required MUCH MORE WORK. Mine was going to be over $ 500, my husband over $ 900. Somehow since we saw our last dentist (me 6 months ago, my husband a year and a half ago) our teeth have fallen apart. I don’t think so. We felt like we were being strong armed into spending much more money than was needed. I came home and called my insurance to see if this was right. They said they would have paid for a regular cleaning.
We strongly feel this office has a scam going. My husbands complete plan with all the charges were printed out before his exam was even done.
PLEASE LOOK ELSEWHERE.

If I could give it 0 – 5 stars I would — AWEFULL!!!
Most PATHETIC dentist visit EVER!!!
My husband and I went for a typical 6 month cleaning… Spent most of our time getting xrays that cost 75 bucks each!
Then finally got to the chair to get cleaned, they spend 10 minutes on my mouth… NOT CLEAN — they put gloves on to clean the inside of my mouth but are touching door knobs and drawer handels and then put their hands in my mouth! I should have walked out then… but I continued — I had mouth cleaning «stuff» all over my face, they were messy, and the poor job of flossing… they missed 2 teeth!
The lady comes in to have me sign the payment — does NOT go over anything! just puts it up there and says «sign here» I asked what I was signing for and I said move it out of the way to I can see the bill… she sighs and I look at the bill… almost 1,200 bucks!!! WTF!!! for a LAME cleaning!!! for what???
I asked her and all she says is, «good thing you have insurance!»
Lame! pathetic scam! what they charged my insurance should be FRAUD & malpractice!
NEVER going back!
I called my insurance card to tell them what happend and that I need a dentist that will actually do their job and not just charge the insurance… we will see what happens.

I really liked this office, it is very clean, the staff is friendly, and most of all everything is high tech and up to date. I had an appointment for 830 am and was taken back not even 2 – 3 minutes after my scheduled time. They did a very in depth 3d type x-​ray of every angle of the mouth possible to make sure every tooth gets checked out. Before they perform any services on you, they show you what everything will cost so you don’t have any surprise bills at the end of your service. I will be going to this office again in 6 months for my next teeth cleaning for sure!

I went here because I do not have dental insurance. I do not want to return. However, I HAVE to because the $ 800+ crown that I just received broke! Here is my story:
I went in a few weeks ago to get a crown, wisdom teeth removal and cleaning. I arrived on my lunch break (around 3pm) expecting to have my x-​ray done, schedule appt for crown etc. and be back to work. Boy was I wrong!
I was not seen for over 45 – 60 minutes, even though I had informed them it was my lunch break. The x-​ray tech was new or nervous so he was quickly replaced by another tech. After the x-​ray, I was sat in a room with the basic dental setup. No nice chair or wall décor. Boring, boring room. I was told I was «beautiful» by approximately 5 staff members (rather odd). Random staff would pop their head in the examining room to complement my appearance. I find this tactic rather disingenuous and off-​putting. I was asked if I was European. etc. It was very uncomfortable for me to feel like everyone was «checking me out» while I was trying to have dental work done.
Like many other reviewers, I was quickly told (with an outdated computer program in front of my face) that I needed over $ 6000 worth of dental work. I understand now that this is called «Dental Workup», and most dental offices do this. However, I am sure they know that most people have not attended dental school, therefore, they have the upper hand. She began to ask me how I was going to pay for all of this work and if I wanted a porcelain, gold, metal, resin or ceramic crown or a combination of some. They all sounded good to me, so I wanted her to tell me the best one for me. She repeated the names and prices. I said, «ok, I choose the cheapest»…She told me that was a bad Idea. Well, maybe if you explained to me the pros and cons of each crown and recommend the best for me, I could have made an educated decision. .She never did that. She went on to talk about how bad my teeth were (the process started over with her asking me what type of service I wanted) …Another tactic I do not appreciate is «Acting like I am getting a deal».Don’t tell me a price and then all of a sudden be like. «Oh you know what, I am going to wave that fee for you!» *fake smile*…
There was no way I was going back to work that day…
I was so overwhelmed that I actually began to cry. She had NOOOO sympathy. She didn’t offer a tissue or ask if I was okay. She kept talking about dental plans and insurance coverage and what type of crown I might like. I asked if I could call my husband and they said I would need to go outside. I didn’t want to walk around while I was crying!!! I mean come on! I called him while I was sitting in the dental chair, still in tears. I spoke with him for about 1 minute when one of the hygienists told me to turn off the call because they needed an impression for the crown (by then they were trying to close and didn’t want to stay late)! I opted to ONLY receive the crown because I needed it done. I didn’t leave until around 6pm with a temporary crown. I returned a few days later for the placement of the permanent crown… Tonight, only 3 weeks after receiving my new $ 800+ crown. It broke into a few pieces while I was enjoying a salad.
Also, I never did receive the cleaning that is included in the exam cost.
Overall: I had an awkward, sad, uncomfortable experience.
:UPDATE:
I went back to get the broken crown fixed and was told I had to pay the office visit fee (which I refused to pay). I also learned that the dentist that put on my original crown no longer worked there (hmmm). I was then introduced to a young gentleman who was the new dentist. I was at this appointment for FAR too long because the hygienist AND the dentist were asking me personal questions. Like, what I do for fun, if I was married (since I was not wearing my wedding ring. but have kids), what I do for a living, etc. These questions may be okay for some patients. BUT, you have your hands in my mouth HOW AM I SUPPOSED TO ANSWER THESE QUESTIONS?!
At one point, since the dentist forgot to numb my mouth, the hygienist said «you have kids and tattoos, so you can handle the pain». WOW. wow.
The WORST of it… The dentist managed to push on my eyeballs AND use my breasts as a table and rub against them with his arm.
It was very uncomfortable…
…I will never want to go back. Ever. For any reason, under any circumstance…

Had a great experience all around.
I chose this practice in part by location and in part because they are on my husband’s insurance plan. But I’m glad I went with them.
The staff is very friendly and helpful (both over the phone and in office) and there was an overall good vibe at this practice. I have been to many medical offices where the employees looked miserable but everyone actually seemed happy to be working here. They were literally singing.
Have things changed that much since the last review? I don’t know. But I didn’t have a single issue.
First up, I didn’t have to wait that long. I had done my paperwork online, then the front desk person had me digitally sign a few things, and I was ready to go. They sent me in for x-​rays. The last time I had x-​rays of my teeth done, the tech put the plastic piece to bite down on at odd angle and it dug into my mouth. But this tech was gentle, she was pleasant, I could see the images as she took them, we chatted, and she answered my questions thoroughly. Once I was moved into the exam room, the dentist examined me (with assistance) and performed most of my cleaning himself, which I found unusual and refreshing. Because…
I have never gotten inadvertently sprayed so much during a teeth cleaning. Usually they are so careful to not let any moisture leave the general area of your mouth. Yet, they got five stars from me because I had water running down the side of my face and I kinda felt like I took a shower but I actually enjoyed getting my teeth cleaned! Somehow getting a bit messy and laughing while someone had their hand in your mouth somehow made more fun. I don’t know why exactly but it’s the truth.
I did end up needing a few teeth filled so the financial manager came in and carefully explained my options, I ever felt forced into anything. Actually, I was encouraged to take my time deciding. I opted to wait and talk to my hubby.
Frankly, I’m stunned this office doesn’t have a higher rating. So I’m giving it some Unilocal love.
Come get your teeth did here, people. Ignore the other jerks.

I’ve been going here for a few years now for regular dental and periodontal. I also had my wisdom teeth out here.
What can I say? They’re very friendly, and aside from a few computer malfunctions everything has gone incredibly smoothly with appointments, billing, etc.
They’re always finding ways to lower the cost to me, and they always remember my name.
I’m an early-​riser, so I go in as early as possible before I head to work, so your results may vary, but I’ve also had very prompt service most of the time.

I went to Desert Crossing Dental on a recommendation from a friend and I had an excellent experience! My visit was on Tuesday, January 17^th at 8:00 am. Desert Crossing works on an all electronic system so my new patient paperwork was sent via email the day before, I completed everything online and I was seen within minutes of arriving!
My doctor was Dr. Delia Tuttle, she and the staff were on time, ready to go and were incredibly professional and kind. I had to have all 4 of my wisdom teeth removed and Dr. Tuttle performed this procedure with minimal pain and a smooth recovery period. I had a follow up appointment today and everything was great!
It is difficult to find quality staff, doctors and patient care but Desert Crossing delivers!

if i could make a «0» star rating I would. I went here two years ago with a sensitive tooth. I knew I had a cavity. They took x-​rays and said my tooth was just ‘sensitive’. Here we are 2 years later, i have a major cavity that needs a root canal done. Fortunately I went to another dentist, (inland Dental Center) who is awesome! (NO WAIT BY THE WAY).
I also took my son there for his braces. They told me he needed a ‘mara’. They put it in, 30 days later it broke. They told me it was $ 500 to replace and that it was out of warranty. So I quitely left with my insides boiling with anger. I took my son to Luisa Ospina’s dental office on Monterey and Country Club. She said he did not need a mara. She removed what was left of it, and replaced his braces, that were not on the proper spot on his teeth anyway. Two years later, his teeth are beautiful. I spent over $ 1000 at Desert Crossing for 30 days worth of ortho, then they had the nerve to send me a BILL! When i told them that they were looking at a malpractice suit, they stopped calling me. I never received a refund for the over payment, and I never called back for it. Just hearing the name of that place raises my blood pressure!
BAD NEWS STAY AWAY!!! THEY ONLY WANT YOUR MONEY. THEY DONT CARE ABOUT YOU OR HOW LONG YOU HAVE TO WAIT!

The high point review of this office is very unlikely to be legitimate.

Don’t go here. My first visit was a 2 hour wait, I informed reception I could not wait any longer & please call me back to reschedule. 2 months later they finally called me back.
Upon my 2^nd visit I found myself waiting a long time in the reception & more waiting in the exam room. All I needed was a cleaning. I was told the dentist could do the cleaning for an additional fee or the hygenist could do the cleaning & my insurance would cover it. I opted for what my insurance covered. The hygenist took about 15 minutes, not a thorough cleaning.
I have since found a competent dental practice.