Dick’s Sporting Goods

Worst customer service ever waited 20 – 30 minutes for someone to even come to help them Nicole is the worst store manager she rude and had an attitude with me and rolling her eyes. the dirtiest looks she gave me and my family is crazy. I worked in retail you try and help the customer even when they are wrong and it’s the shocking how bad she was. I will never be shopping at this location ever again! If they would give no stars this store would get it in a second.

Poor service and no knowledge of their own inventory. I called to see if they carry Primus stoves and one of their employees put me on hold while she checked. After a few minutes she returned to tell me that they normally do, but do not have any at this time. Since we were in the area I thought I would stop by and look at what gear they did have and to my surprise they had several Primus stoves. I ended up picking up a few items and thought we would look around to see if there was anything else we needed. Unfortunately I needed to use the restroom and asked the clerk where it was. Again to my surprise they not only told me that the one they have is for employees only and that would have to go to the end of mall and use the one at Macy’s. I could understand having customers use restrooms that are located close to their store, but sending customers 10 minutes away is unacceptable by anyone’s standard. I left the items on the counter on my way out, thinking I might return. But after walking to the end, I just couldn’t. Sorry, but when you send customers out of your store like this, do not expect them to return! You either value your customers or you don’t.

For Tennis Enthusiasts:
I called ahead to ask if they provided a restringing service for my tennis racquet. «Yes, we do. bring it in.» It was an easy enough drop off process. The gentleman who helped me was very friendly and told me that it would likely take 7 – 10 days before it would be ready. Apparently only ONE person on staff has been trained on that particular machine. But I was assured it would be finished promptly because mine was the only one that needed to be restrung. I would receive a phone call when my order was ready to be picked up. I got a call two days later asking what strings I wanted on my racquet. I was elated that it would be only another day or so to get my racquet back on the court.
After 12 days I called back to check on the status of my order and it hadn’t been touched yet. The representative on the phone told me he would leave a note for it to be completed ASAP. Another 4 days went by and again, no phone call. I went into the store hoping to speak to someone with more knowledge of why my order wasn’t being met. There I was told that the stringer only comes in during the early morning hours a few days a week. Great! I was assured that he would be in the following morning and my order would be priority one. I asked that another note be left for the stringer to call me personally when everything was completed. Again, NO CALL. After calling for the next couple weeks and receiving false promises of a phone call, I decided enough was enough. Fast forward to 28 days after my order was initially placed, with no phone call from anyone at Dick’s in between, I went back to the store to find my racquet in the same state as I had left it. Broken strings and all.
DO NOT TAKE YOUR TENNIS RACQUETS TO THIS FACILITY.
You’ll lose a month of play at MINIMUM.

had to ask two different girls to just «check» if something was in stock and they were both were too lazy to even check and just said «what we have is what we have». how hard is it to use a scanner? but we found Richard and he scanned it and said it was in stock, thanks Richard!

Well if you have to do some shopping it is fine. Ask where the bathroom is and it is closed to the public, so I left my money elsewhere in the mall. Big store like this and they have the guts to send someone to the food court to use the bath room. Where do they send the CEO when he visits? The food court?

I began shopping at Dicks Sporting Goods last Christmas. I found myself extremely satisfied with Dicks and purchased numerous items and recommended this store to my friends & family. Sadly, this Christmas season could not have been more different. Christmas Eve (2015) I was at the Westfield Mall (Palm Desert, CA) finishing my last minute shopping, I knew my journey had to begin at Dicks! I came across a sport tank top that was absolutely perfect for my father, as he is always challenging to buy for. This tank unfortunately had a very large «dirt mark»
(I’m guessing) across the front, measuring to be 5″ long. This was a unique UnderArmor tank and I knew I had to get it for him. However, it was the last one hanging on the shelf. I took the tank to the register where I presented it to Patrice. I explained that there was a large mark on the shirt. I asked her if there were any others in stock. She responded shortly with «Nope, everything we have will be there». She expressed no interest in assisting me with finding a clean tank, or maybe one in a similar style. I then proceeded to ask her if there was any discount I could receive for the dirty tank. I was told %10. I told her I would appreciate the discount, and that I also needed a gift receipt for the item. Patrice explained that I could not receive a gift receipt if I was granted a discount. This is a concept I did not understand. I asked her why I would have to pay full retail price ($ 29.99) for a dirty shirt. I then requested a manger to further address this issue. Patrice promptly responded with «I am actually the supervisor for this area». I was blown away by the amount of attitude I received through her short words. I told her that I would go ahead and purchase the tank at full retail price ($ 29.99) in exchange for the gift receipt. (Not something I was happy about, however I wanted to be sure the tank would fit). She proceeded with the transaction. After making my payment I still was not granted the gift receipt. While I was requesting this long sought after receipt Patrice cut me off mid sentence by stating «I just explained this to you, you can’t get a gift receipt on a discounted item». At this point I was completely mind boggled and almost in shock. I explained yet again, that I would purchase the tank at full retail price in exchange for the gift receipt. The transaction had to be voided. Finally, the correct transaction was made and I had both the dirty tank at ($ 29.99) and the gift receipt. Upon my departure from the register I asked for Patrice’s name, which in no surprise she shot at me with an attitude. I was not even offered a bag for my purchase, very sad. As I was leaving Dicks with my purchase in hand I noted Patrice snickering to her coworker and staring. This made me totally uncomfortable, and I scurried out the door. I understand that Patrice probably had no control over the discount/​gift receipt protocol, however if she had displayed just an ounce of concern for my dissatisfaction my experience would have been a different one. I am left with a bitter taste, and now associate this dreadful experience with Dicks Sporting Goods. Bummer.

Poor customer service. Actually no customer service at all. I couldnt get anyone to help me find what I wanted. Poor leadership leads to poor service. Im definitely not coming back here. I dont believe it’s any of the employees that are to blame. It is who ever is in charge that should be to blame for such poor service. Train your people.

I agree with a lot of these customers… They have bad/​no customer service. No one to help you find anything.

Have spent hundreds, if not thousands, here. Have 3 young boys who all play Friday Night Lights… footballs, running shoes, cleats, chairs, clothes. …you name it. Trying to get to football practice we asked to use the restroom that we’d used every other time… and we’re told to go to the food court as we weren’t customers and there was recent vandalism. A 41 year old mother in her work out clothes with 3 boys under the age of 7 didn’t really fit the image of going to vandalize the restroom. We ARE customers, Dicks sponsors FNL and the cashiers should make a better effort to know the circumstance and be helpful. I am very surprised that it’s just a no policy.

After about 30 minutes looking through at least 50 shoeboxes trying to find something for myself I finally got frustrated and left nobody came to help me or great me. customer service here is seriously lacking you lost a sale today

This past weekend my family took my dad on a birthday trip to Palm Springs. During this trip my dad decided he wanted to go to Dicks to get a couple of things. One of the items that we put in our basket was a pair of Nike Cut off Sweats that were on sale for $ 19.99. We looked on the wall where all of the nike cut off sweats were $ 19.99 trying to find his size. We finally found his size and walked toward the register. When the employee started to scan our items she made a comment how good of a deal the shorts were which we then told her thats why we had decided to get them. However, the computer was ringing them up at $ 39.99, she then called the manager named Olivia. Olivia came up to the register and couldn’t believe that the shorts were that discounted. We told her if she wanted we could go get another pair of the same shorts just to prove that they were all marked $ 19.99, she responded with an attitude, «Well regardless we have to give them to you at that price because its marked». My dad and I looked at each other in disbelief. Olivia then decides to PULL THE CLEARANCE STICKER Off right in front of us, looks up, and says «I Guess you guys didnt put the sticker on it».
Yeah, Olivia after we just spent $ 400 at your store we were trying to get away with $ 19.99 Nike shorts. GIVE ME A BREAK.

Too confusing. Not enough staff, again. This store is really, really big, and more people are needed to staff this place. :-(

My experience was different than most Unilocalers here. Store has a great layout, and probably the widest selection on tennis shoes in the Valley. Pretty much self-​serve, staff busy running around from customer to customer, yet they were nice and helpful. Spent a bit more than I wanted to but got a great buy and a nice pair of sneakers.
Thank you Dick’s, I’m a fan.

The only reason why Dick’s is getting one star is because there isn’t an option for no stars. I’ve been there three times and have had the exact same experience. There’s never any sales associates available and when you ask for help you get the deer in the headlights look. I went shopping for trail running shoes but they had none available although this location is 1 mile away from the hottest hiking area in the entire valley — the bump and grind. I called big five in La Quinta and they helped me find 4 trail running shoes in my size over the phone

Wonder why they have a firearms department, its never staffed and you can’t see the makes or calibers on the tags, plus no sale ads.
Not many gun stores out here they could do well if they just tried a little !
Fourth and last time for me.

Dick’s Sporting Goods Palm Desert… Worst store ever… They should add a prefix before their name… It could start with an «L» or a «B» or an «S». My expirence there was quite LAME, The service was LIMP at best, The 20 year old «manager» thought she was the BIG cheese although she would be better off SELLING something else. I do beleive that the requirements to be a manager there are quite SMALL. If they treat everyone the way they did me, their list of customers will SHRIVEL to nothing.

I decided to stop by here on a whim during a recent trip to the desert with my family. I usually hit up this mall to browse and maybe buy something at the nice Macy’s located inside, but I thought I’d try Dick’s just to look around. I was pleasantly surprised!
There it was, right smack in the middle of a Westfield corporate mall, a Dick’s that sells not only ammo, but sporting arms, knives, archery equipment, and a bunch of other outdoors related items. I have to say the selection of ammo was really good, especially since they had the oh so elusive .22LR in stock. I bought my allotted limit of deuce-​deuce, as well as some .223 and .30−06. The 2 gentlemen in the gun area who helped me, as well as the female cashier, were very nice and respectful. No gun shop douchebag commandos here. The rifles and shotguns seemed to be reasonably priced but I didn’t really take a close look because Palm Desert is just too far for me to drive twice in 10 days to buy a firearm.
Everything else looked pretty good, but I do wish they had a bigger tennis section. I was looking for a tennis polo style shirt but they had a very limited selection and I had to go up the street to Sports Authority for that. Also, the shoes seemed to be priced at full retail value, so that’s why I gave it a 4 star rating. Otherwise, this place is great and I will be sure to stop by this Dick’s store every time I go visit the Palm Springs area.

We stopped in to check out this New Sporting Goods Store. It’s in the middle of the Westfield Mall.
What a breath of fresh air compared to Sport Authority down the road on the 111.
Unlike the SA, this store is well lit, very clean, well organized, and had a selection of men’s Nike, Under Armor, & Reebok apparel that I have not seen at either Sports Authority or Sports Chalet.
It’s not cheap here – It was full retail for everything when we stopped in. Not sure if they ever have discounts or sales?
But it seems like you can find some unique items not too many places sell as well as the usual.
I would definitely check em out, especially if you need something special or different.

Great Sporting Goods Store…
I see many of my dollars making its way here. One of families favorites…

Corporate chain sporting goods store … you know how that goes. What was nice? Very good — way better than I would’ve expected at a chain store — of running shoes and accessories. Brooks, Asics, Superfeet, 2XU — more than just the usual Nike & Adidas. Ample supply of accessories and nutrition available too.
As expected — very weak selection of men’s running apparel. Just the usual racks of huge, baggy, basketball-​style men’s apparel.
Better to go to any of the local shops: Running Wild, Brickhouse, and Palm Springs Cyclery, among others. But if you’re in the mall and in a pinch, sure, I guess.