Guitar Center

So interesting to read the mixed reviews. My son is a budding musician, and so we’ve been good customers here. So far we’ve purchased a ukelele, a cajon, and a guitar, plus accessories with each. I’ve never had a problem until my son mentioned that the bottom strings on his new guitar (2 months old) were a little «funky» and getting worse. I took him in, and initially I was met with something that felt like a runaround for such a new instrument. The main thing I want to say is that it’s «common» for things to go wrong, but what’s important is how the business responds to the situation. In this case, after some discussion, Kyle took very good care of us, and did what I felt was the right thing for a good customer. For a moment there, I was on the fence as to whether they would retain our future business. This review could have gone very differently, but thanks to you, Kyle, yes. You have secured our future business with your good customer service. You did a great job, today.

Got my Music Man Sterling there. Great bass. The staff is very helpful, and the atmosphere is nice. Bass selection is kind of small though.

Worst place EVER! It’s a dive. I’ve been there 3x and every time;
1. The staff ignore you.
2. The shelves are in a shambles.
3. It’s sounds like machine guns firing in the sound booths. Skaters playing «whatever metal».
4. Terrible selection of any gear.
5. There’s always a ladder or some sort of obstacle in front of the pedal case.
I would rather wait for my wife and kids in TJ Max than go back in there!

Wow the manager was amazing! Going above and beyond to solve my problem. It’s one thing to be nice to a customer when they are purchasing a product. But when you are returning something and get treated special i honestly think that’s amazing! Thank you Matt and the rest of the team at my local palm desert guitar center! I will definitely be back!

Yup place and staff are a joke. Every time Ive went in, no body helps you. When they do they have an attitude problem. YES the manager is a douche as well. Short little white haired guy. Don’t know his name. never setting foot in this place again. go to Musicians Outlet or LA.

This Guitar Center was the worst I’ve ever been to! As a traveling musician, I’m always in a rush and when I need something I usually love their fast pace help. BUT NOT THIS ONE! I waited ten minutes from the moment I walked in. I knew what I was getting and was ready to pay $ 2,000 and nothing. I asked for help and they just walked by me. While putting the guitar back I passed three employees and not even a glance. I walked out of there upset. Don’t go to this location. Worst customer service ever!

These people are liars and cheats. I agreed to trade and two guitars and they gave me a price not including the guitar cases. When I brought them in they told me the price would be reduced by $ 25 unless I provided the cases. I said okay I don’t want to argue. They gave me a written quote for my purchase. When it was time to pay they increase the price by $ 30 and said they made an error in calculating the tax. Apparently they have no idea that they entered into a contract when they gave me a written quote and I accepted. When I complained they said the free set up they were going to give me will now cost $ 30. I do not do business with people who have zero integrity. I have to return to pick up my new guitar when it arrives. After that guitar center no longer exists.
Got a message from somebody who said they were with guitar center and they wanted to make things right. I sent them the documentation and got no word back.
Then comes the worst part. I got the free set up. It was a joke. The guitar has a muted bass string and buzz over half the frets. I would go back and have them correct it but I can’t stand to walk into the building

This is the worst store ever! If you have to do a return even if you paid in cash and have the receipt they will only give you a check!!! The manager is clue less in business and I would think twice about shopping here! Bad service!

Great store! I look forward to going every time I need gear. Staff is very cool and super professional. It’s close to Best Buy. Some times hard to see it but it’s just around the corner in the same plaza in Palm Desert. Good deals on gear too!

Sure it’s smaller than other guitar centers, but the husband and I have made several purchases here and are very happy with them.
The selection might not be huge, but they will order anything you want. We have purchased some awesomely priced used equipment here, and the staff is always more than helpful.
Nick in service/​repair is very good at what he does, and has enthusiasm for the job, he has helped me sound a lot better with a few adjustments to my bass, also the turn around time is super fast.
Thanks guys, keep up the good work!

By far the worst Guitar Center I’ve ever stepped foot in. The customer service is far worse than what you might expect from other locations. I’ve been to this store a dozen times and can stand there for 20 min. without someone offering their service. The store is so small that they look over staffed, and even with a decent amount of staff, none of them know where anything is. «Talk to Him» should be their slogan. Get it together you jag offs!

This Guitar Center is decent if you:
a) already own a good guitar and need strings
b) are buying your child a starter/​beginner guitar
c) are a self-​proclaimed newbie «dj» that isn’t sure what to blow your money on.
For me, this location continues to be super underwhelming, especially in the recording/​production department. They do not have a single workstation or arranger keyboard in the showroom. They have a few midi keyboards, but they haven’t even been configured to the computer’s they’re attached to, so you can’t get any idea of how they work unless you configure it for the store. Their speaker selection, microphone selection, and interface selection consist of about three different products each, and they’re all super low-​end. In fact, I didn’t see a single piece of equipment that was over $ 400 in their production area.
Additionally, I’m not a fan of the customer service I’ve experienced and witnessed here. I came in with a friend that was looking to buy a condenser mic a while ago, and the guy behind the counter tried to sell him a cheap performance mic instead and was super condescending to us throughout the entire interaction.
I’ll keep coming here for strings and guitar picks, but I’ll continue to make the drive to the Guitar Centers in San Bernardino, Los Angeles, and Rancho Cucamonga for everything else, including intelligible customer service.

About a week after, we were showing off our newly purchased guitar to some folks, when my husband got this great idea that he should also demonstrate how the iPad tuning app works.
He held the guitar up to the iPad and started to tune it, but was WAY off key.
Before I could say «I think you have the wrong string», there was an ugly DONGGGGGGGGG song.
He broke the freakin’ string.
Waiting for the weekend, we take the poor, abused guitar back to the Guitar Center and hang our heads in shame– well, maybe my husband did, since I had to be sure to let everyone know he did it and not me :) — and approach the counter.
The employees were a bit shocked that we were able to break a string so quickly and confused as to why that particular string, but hey, they were sooooooo helpful.
One gentleman saw that we still had the tag on it, so he fixed it for free in a matter of minutes. Awesome!
And the store was pretty packed. There were a lot of people there, compared to other stores that we had visited that were pretty empty.
We also noticed that they have lessons here, something that we may decide to partake in.

Received an email discount coupon from the manager and decided it was time to change strings. Went in and purchased two sets. Always good energy in this store. Helpful and friendly staff. Not pushy.

This GC is very limited if you have been playing for more than a year most of your needs will be directed on line. It’s more for those just starting out in music. If you are thinking about music this place is great all others will need to drive or wait for the order to be shipped.

Every time I have gone in this GC I have never been asked by a single staff member of I need help finding any thing. Today I went in to look for a guitar strap. Over 5 minutes I’m looking, the manager walls by and says hi. Problem was there was not a single price tag on almost all of the straps. I stood by the counter looking around at the people behind it, and not a word was said to me. I couldn’t get any one’s attention and finally walked out. I’m going over to Musicians Outlet where they always ask if you need any thing when I walk in.

Not to sure why this place got so many negative reviews. However, as soon as I walked in I was asked what I was looking for. The guy behind the counter showed me to the humidifiers. He also explained the different options.
Friendly staff. Got what I needed. I wouldn’t hesitate to go back if I needed something else.

Manager is a fucking prick. Made me wait 30min to get a pedal out of a glass case and ignored me to help another customer.

I waited reviewing this store until I’d used it several times. After making several purchases, to include having some repairs done on my guitar (great job Rocky) and taking two lessons, I can recommend this store. My past experiences with Guitar Center wern’t pleasant and customer service was lacking; That’s not the case with this Guitar Center.