Palm Springs Air Conditioning & Refrigeration

We had an extraordinarily bad experience with this company related to service at our Palm Springs home. In May 2014, we requested service for two issues. First, a part time seasonal employee was sent out. He incorrectly assessed a problem with one noisy ac unit, concluding, by prolonged phone consultation, that a new unit would be needed. Then he wasted the balance of the day trying to assess why a different ac unit would not cool. He never did get that figured out. So that was one full day down the tubes. The next day, a more experienced person came out, suggested a sensible fix for the first unit (no it did not need to be scrapped), which we accepted. The second unit was then repaired rather expediently. Then the experienced technician inspected the remaining units and claims they were all installed incorrectly in terms of the internal wiring, a claim we did not doubt.
The company was paid in full, more than $ 1,000. The next day, by telephone, we ordered the part for the first unit. After weeks of waiting, nothing happened. We called again, and the reply was that we never had ordered it, which is incorrect. We again tried to order the part, and again nothing happened. Multiple calls were placed to Mr. Uhlhorn, including one in which we requested a written explanation of the findings concerning the wiring. NO call back again. Then we received a letter dated July 9, 2014 concluding «…we have decided that at this time we are unable to service your needs.» We followed-​up with a letter, requesting only the information concerning the wiring be provided and making no further claims or requests at all. This was ignored, and we have had no contact since.
In conclusion, the conduct of this company was unprofessional and inexplicable. It was responsible for wasting a lot of our time, it employs incompetents, and despite being paid, it refused to document the findings reported. Truly this has been one of the most frustrating home repair experiences we have had in fifteen plus years in the desert. Call them at your own peril.

They did a re-​do on a mess that Comfort Air left me on an AC installation. Very thorough, and documented everything so that I could be reimbursed in a claim against Comfort Air. Highly recommend.

I’ve been using PS A/​C since I moved to the desert 10 yrs ago. I spent 6 yrs as a realtor here with rental customers and an active property management business. Herb Uhlhorn has been my go-​to guy for business problems with A/​C & heating but more importantly, he and his team have always taken care of my personal repair and replacement needs. Thanks Herb, Adam and Stephanie!