Forever 21

Incredibly cheap atmosphere. My girlfriend and I are from Pasadena and the one out here doesn’t even compare. It looks like there used to be people in cubicles working in here by the look of the ceiling. Looks more like a warehouse by the look of the floors. Where there is carpet it’s disgusting and stained. Also there was a sharp pin in the middle of the walk pointing directly up. My girlfriend nearly stepped on it and ended up kicking it instead which is what brought it to my attention. Make sure you wear shoes! II will try to post a photo of it. The staff was nice and apologized when I showed them the pin but why was it there in the first place? This store needs a major remodel, at least some safety inspections or cleaning cuz the floors are %100 nasty. I’m sure anyone who’s actually been here would agree with me. Only reason I didn’t give 1 star is cuz he apologized. WALKED THROUGH ON THE WAY OUT AND FOUND ANOTHER ONE. I feel foolish leaving knowing the potential lawsuit I could’ve had on these people. Make sure your walkways are clear of these sharp pins guys. If I’m finding 2 in half an hour there’s gotta be more all over the place.
Also when I told the manager an employee behind him was like «oooooh! Sandals!» Cuz I said my girlfriend was wearing sandals and I went on to say «I didn’t think you’d need shoes to shop at forever 21.» A place that sells sandals themselves and the employee says she can’t even wear them herself in the store.

**ONLINE BUYERS ATTEMPTING TO RETURN, BEWARE**
I went here twice today to try to process a return I got online. On my receipt it clearly says my items were shipped October 1^st with a 30 day return policy for online orders. The return policy which is stated on the back of my order sheet, as well as on
, and reiterated when calling the customer service line is thus: online orders can be refunded to the original form of payment if returned by mail. Store credit and exchange will be issued if returned to the store. RETURNS ARE ACCEPTED WITHIN 30 DAYS OF SHIPPED DATE.
During my lunch break, I went in to return my 3 items and saw a pair of shoes I liked. So I headed for the register to process my return and buy the shoes using my store credit I would get. I spoke with a manager, ANGIE. She informed me that per her computer I exceeded my 21 days and she cannot process the return. However she can exchange my 3 items (that equated to $ 95) for the 1 pair of shoes I wanted ($ 25) and would not give me store credit for the difference. She also mentioned since I got my purchases online with a coupon code for 20% off, that the shoes I wanted in the store would be final sale. What does my having a discount online have to do with the shoes I want to purchase in store? That makes zero sense. I showed her on the receipt where it clearly states I have until ¹⁰⁄₃₁ to return for store credit and she said the computer says otherwise and she cannot give me store credit. I was on my lunch break so I didn’t have time to stand there and argue. I called customer service who informed me Angie was giving my false information and I am entitled to store credit or an exchange. The customer service rep offered to file a complaint against the store which I declined because I just want to get my store credit and be done with it.
I went after work and dealt with a manager named JOHN. I informed him of what happened with customer service and showed him the receipt where it says I have 30 days to return from my ship date of ¹⁰⁄₀₁. He informed me that their store policy is a 21 day return. He tried to tell me «I’m doing you a favor by even offering you to exchange». I informed him that I was aware that when you purchase in store it’s a 21 day return policy however online it’s a 30 day for in store OR online returns (they obviously allot for more time considering the shipping). He said «that’s been our return policy since we opened» so I asked for him to show me where it states that for online returns. He obviously couldn’t (if it’s a policy — shouldn’t it be written?) and then told me «well it’s two different companies» I asked «so
is a different company than forever 21 the store?» He said «no but they obviously just need to update their policy». So I’m supposed to believe this guy’s verbal word over the written policy on my receipt, on
, and customer service? Yeah, fuck no.
I’ll be calling tomorrow to file that complaint.

I LOVE how huge this store is! My one hang up is that it’s easy to get lost in this store… All the sections and displays look the same so its tough to remember where that one cute thing was that you mental noted a few minutes ago. Or, you think you’re going to the casual dress section and you end up in the plus size section by accident. I find myself walking in circles a bunch and then giving up and shopping online. I think they could benefit from updating their sectioning and displays a bit to help organize a bit.

Since I had store credit at F21, my hubs and I decided to do some V-​day shopping at the AV Mall. This store is humongous! I’m pretty sure this store could’ve been an major retailer like JC Penny or Sears.
I was really surprised to see at how much they offer at F21 nowadays. This store in particular has clothes not only for women, but also for men, plus sizes, children, and of course bathing suits, shoes, jewelry and of course random stuff that you may or may not really need that’s set up in line, as you wait for someone to ring you up.
For the most part, the store was pretty tidy and had a good variety of sizes. Most of the time I go to any F21 stores, its hit or miss but I got lucky and found a few cute business causal clothes. There is a 6 item max for the dressing room, but staff are pretty easy going with letting you go in and out, which I did a few times.
All the staff are pretty young but very helpful. I would definitely come back to get some affordable, yet not very long lasting clothes.

I really like forever 21 in general for their variety of styles and great prices.
This location is big, lots to look at, just wish the employees were a lot nicer and the store itself was much more organized.
The music is LOUD AS HELL. It can be a little annoying.

Staff is friendly and helpful, shelves are stocked, in and out quickly. variety of options.

I lived out of town and needing a dress for an event and didn’t want to spend to much money. I headed to Forever 21 and they have a huge plus size selection. The store was very clean and all of the staff was very friendly. I would recommend to everyone

I’m not a very big fan of Forever 21 to begin with, but I always enjoy taking the time to look around especially when it’s as big as a Macy’s.
I took my friend to this Forever 21, and I could not bring myself to really enjoy my time there because all I kept seeing left and right is how disorganized and messy the store is.
There were a couple of fountain drinks that were just sitting there by some clothes, a knocked over mcflurry cup and as well as a sundae cup. It was disgusting. I noticed that a lot of the clothing was all over the place — on the ground, all over the table where the clothes were folded.
I want to give the employees the benefit of doubt because this was the day before Easter, and it was packed. You would think that there would be more employees paying attention to their surroundings and trying to organize the store a little better.
I understand that customers can be unpleasant and not pick up after themselves, I truly do. I just wish there would be more employees around paying attention and trying to keep things organized.
All of the mess that was around the store completely turned me off from browsing and enjoying my time. I did not see very many employees around except for one in the dressing room and a few in the cash registers.
Needless to say, I don’t really have the intention of returning and purchasing an item there.

Great prices, friendly service and lots of options. We were greeted with wonderful staff who offered to help us. A pleasure to shop in. Made my daughter very happy with her purchases. The only thing was that the restroom was dirty. Easy fix.

Management has no clue here. You can’t have 2 registers and 2 lines. Didn’t work smart lady.

Great service & lovely employees, they actually help you find a size you need unlike the stores in other high end malls. I live right in front of the Santa Anita Mall (which has a bigger Forever 21) but I chose the one in the AV Mall because of its service!

Forever 21 is great. It is a little intimidating because the store is SO big and there is so much to look at. But that’s also what so great about it. It’s bright and has different styles so not just one fashion style is available. There is boho chic, contemporary, hipster, prep… just everything. You can also find cute pajamas, sports clothes, and accessories. AND the prices are great! Everything is really affordable.
The employees are super awesome too. The fitting rooms don’t normally have a long lines, the sales people make sure you are finding everything okay and double check prices and other questions you have, and the cashiers are friendly and quick. There is rarely a long line at the register (unless it is a gift giving season).
The store is mostly tidy except after a rush, which is understandable. We all know how lazy people are these days, just throwing stuff on top of racks or leaving fallen clothes on the ground. I’m not the biggest fan of the music but once I get my shop on I block it out.
5 out of 5 for sure.

This store is always a mess when i go. They move things around so much that when I see something I like I better buy it then or I’ll never find it again. Dressing rooms are crowded and sometimes smelly. The staff that work there is friendly but sometimes they don’t even know where things are. I’d rather got to a smaller store with less clutter.

This Forever 21 is HUGE, I spent an hour waundering around here and got some funky jewelry for really cheap. Layout is typical, no rhyme or reason to where the stuff goes and it’s alot of random crap but it’s great for some disposable cheap clothing as well as the funky jewelry.

WoW. I don’t even know where to begin…
First off, the music is so loud and super out-​dated! I’ve walked in a few times and each time is just as or more obnoxious than my last visit.
Second, can you say what a dump?! This does NOT look anything like a regular F21 store. This store looks like the second hand store or the store they send all the unwanted/​clearance clothes. gross. The clearance section is massive! It nearly takes up a whole side of the store.
Third, Customer Service is a bigger FAIL! The associates are so rude! I’ve called the store for a general query and I get put on hold for over 10 minutes. Another associate picks up the line and asks what I need since I’ve been on hold for so long. I once again repeat myself was then put on hold for another 5 minutes only to be hung up on…
Last & certainly NOT least, the décor is awful! I felt like I was at some creepy lot and don’t even get me started on the dressing rooms!
If you have the time/​patience to go through racks of (mostly ugly clothes) then g.luck. I recommend a trip down to Valencia or Glendale f21.

This has to be the best Forever 21. It’s huge and unlike the Forever 21 in San Francisco (which is also huge) or even 3^rd Street… it’s a breeze to try on clothes and they always have plenty of cashiers to check you out! Yah!
My only complaint is that the music is unusually loud at this location.

This location was huge! I don’t know which is bigger among this location, the San Luis Obispo location, or the SF downtown location, but it’s high up there on the list of large Forever 21 shops.
They had clothes for a variety of people: women, men, girls, boys! Of course, the women’s section takes up 85% of the store. There were accessories/​jewelery, shoes, sports attire, lingerie, plus sizes, & even maternity clothes! It’s a one stop shop for your shopping needs.

This Forever 21 is really huge!
I really recommend checking out their accessories. Earrings for $ 1.50?! Cant beat that with a stick!

Forever 21’s kind of whatever most of the time. They have a lot of blatant copycat styles of more expensive brands. Decent for a copycat, but the reason why they can sell their clothes at such a cheaper price is because quality goes down a lot.
So do I buy the $ 25 dress that looks like the one they’re selling at UO for $ 60 or not? Dilemma. Either way, this is probably my favorite store to rummage around due to its sheer size. They have practically everything from the website with all the sizes almost always available. Plus the staff’s really friendly too, for the most part.

While visiting friends this past weekend, my girl told me that the first Forever 21 store recently opened in the Antelope Valley. I’ve never been a huge fan of this chain, but she insisted that we check it out as it was the one of the first large scale Forever 21 locations.
Apparently, Forever 21 purchased the Mervyns leaseholds in an auction held in December, claiming 22 of the locations. Now you know how big the Mervyns stores were right? Well, imagine Forever 21 as big as a department store. It’s HUGE!
There are different sections within the store: shoes, clothing, lingerie, accessories, casual wear, dresses, 80’s crap — yuk, summer wear and workout clothes. When you are ready to try on your findings there are over eight dressing rooms to choose from. It took us about one hour to peep out all of the different areas of the store.
For a gal who isn’t a fan of the other F-​21 stores, I would definitely recommend checking this place out.
For $ 130 I walked away with:
* 6 pairs of golden, summery earrings
* 1 metallic purple headband
* 3 crocheted racer back tank tops
* 1 creamy white tank top
* 1 green, disco inspired tunic
* 1 soft, ruffly grey tweed tunic sweater
Shop till you drop!