Silver Depot

If customer service is of utmost importance then PLEASE resolve the problem. My daughter has been back to your establishment 3 times with the promise she would receive a reimbursement for the replacement watch that was ruined while in your possession. But alias, she has been denied the reimbursement. She is NOT going to give your representative her credit card, nor should she be required to do so, as we are rightly concerned with the trustworthiness of your establishment. She is happy to write a receipt for your company in whatever verbiage you require. However putting her credit card into your company’s hands is not acceptable. The difference due between the disputed charge (for which she has brought the receipt) and the replacement watch is $ 35. We are trying to handle this in a professional manner, and we would appreciate if your company could do likewise, i.e., do not impugn my character with false accusations, as this only detracts from your inability to resolve your mistake.

NEVER GO HERE!!!
I brought in 3 pocket watches for engraving. I am getting married and these are gifts for my father, father in law and brother in law. The fu*#ing morons at silver depot ruined one of the watches. It said «father of the groon».
I was so pissed but they said they could fix it so I allowed them to.
That was weeks ago– I am now 2 days before my wedding. They have «ordered a new watch», so they say. And it still hasn’t arrived at their shop.
I’m more than pissed! I am out the money for my watch, time, money for engraving, and have 2 days to find a new watch and have it engraved somewhere else!!!
The owner, who is a HUGE bitch, told me «you win some you lose some». I wanted to reach through the phone and rip her face off.
I’ve called my credit card company on this bogus business and now am going to the better business bureau to file a claim!
It won’t stop there. I will make sure everyone in the AV knows how shitty this place is and how shitty their customer service is!

Been here several times usually the gentleman helps me and no issues with their products. Of course because the prices are so cheap I assume nothing is real. The girl that helped us today with earrings and a tongue ring was very helpful, very nice. HOWEVER the older woman at the register today was already helping someone else and decided to multitask which means she tells me my price no eye contact, takes my card no eye contact I could have been anybody using my card since she never looked at me and handed me my receipt said «thank you» but does it really count when you’ve been helping someone else the entire time? Please help one person at a time. I would rather wait and give you 5 stars then for you to make a poopy attempt at multitasking and have to give you 3 ;(

Friendly Staff /​convenient /​affordable
Came here after reading on numerous jewelers in the area
$ 5 to adjust watch band, can’t beat that price in the AV!
I was in and out in 10 minutes.
Would definitely come back!

I’ve been a long time customer of Silver Depot. I even drive from Santa Clarita to Palmdale, CA. A forty five minute drive. I bought a forty-​five dollar sterling silver bracelet from there. Two weeks later it tarnished. It started with a small part then it was the whole bracelet. I took it to another shop to clean it and they couldn’t because it was not sterling silver! I drove to the Silver Depot with the receipt that I still had to ask for a refund or an exchange. We thought maybe she had gotten a dud and didn’t know it herself.
She actually accused me of taking it into a pool, a spa, dipping it in cleaner, or using cleaning products with it. When I told her I did none of those things, that I just wanted her to stand by her product – which is supposed to be silver – she called the police and said I was making a scene. The thing was, she had video that proved I didn’t do anything so she wasted their time, our time and her time. The police said I was in the right but that it was a civil matter. She would not give me a refund or exchange even though the product was defective! She sells a lot of piercing supplies but I’m here to tell you that when I ventured outside of that to her sterling silver products, I got a fake. Don’t be fooled by the prices. I’ve had earrings tarnish too, but thought I got a bad set. Obviously that wasn’t the case. Also let me close by telling you that the people who work there are not friendly and helpful. Its always like you’re bothering them when you need a case opened. So, in closing, I will never go there again and I will make sure I put the truth out there for others.

I love this place. The lady is amazing and she genuinely cares about her customers. The 2 guys that now work their are great too. The guy that does the engraving does a great job and the guy that normally gets items for customers and rings you out is funny and very helpful. I have been coming here since I was a kid, and will continue for years and years to come. Thanks for being so great!!!

They are so helpful and they have such a great variety of body jewelry. They have other types of jewelry as well, but I only buy my body jewelry from here. Any shape, size, or color you need they have. The prices are reasonable and they have quality body jewelry.

Best Real Silver jewellery for amazing prices… they even have gold!!! I Love the owner and her bird, even though I didn’t see him last time :(but I’ve been coming here for over 13 years and it never disappoints :) great service and clean nice atmosphere.

I have been coming here for years. As a guy with his lip pierced (snake bites) and his ears plugged 5“8 this place is like heaven. I would always loose my lip ring balls and always come back here to buy them, and at such a great price. I was by here the other day and a freakin CAR DROVE THROUGH the glass window into the shop!!! Some guy hit drive instead of reverse… that’s beside the point; the selection is great from plugs to lip rings and beyond. The Asian lady that works there is super sweet to me and has gotten me in and out with what I need. This place is great if you have piercings or gauged ears or you just plain loose your lip ring balls all the time! Thanks Silver Depot!!! –Brandon Kruz