ClickAway Mobile – Verizon Wireless Premium Retailer

Verizon offers the best cell coverage and has a great products, but that’s worth nothing if the company doesn’t have competent staff. I wanted to take a minute to commend Jenny who recently provided me with excellent service. She was able to very clearly break down and communicate all the details of my existing plan as well as the other options available to me. She kept it straight forward, simple and was pleasant to deal with. Absolutely not always the case. I had a terrible experience in the Los Altos location a few years back.
Verizon, if you read these: Hold on to Jenny. She was great. That simple. Cheers.

I love this store, a very friendly sales person Mary Shirmohamadi helped me. She helped me to make up my mind. I do recommend this store. I had good experience and totally happy.

Makes me question how reliable MERCURY NEWS is! BECAUSE THIS STORE IS HORRIBLE!
First i went into pay my bill and Jenny (Not the nice Friendly bubbly lady I read about on here) She’s a true Rip off artist, and thats being nice. I was on the fence about whether to keep 2 lines or not. I was already paying way too much with Verizon, as we all are! so I was looking to Lower my bill.
I was duped so bad, was told the only way to reduce my bill was get a tablet «it’s free she said» then i would save $ 30.00 dollars a month off by bill. long story short after her switching me off to another sales person then he rung me up the whole time Jenny whispering stuff and faking smiles, mumbling stuff and faking smiles (thats what she’s good at smoke and mirrors) I walked out of there with ANOTHER LINE! AND PURCHASED MY «FREE TABLET» FOR $ 250 DOLLARS.
I didn’t want nothing to do with these con artists. In fact when I called Verizon corporate the person on the other end was upset how i could walk in thinking about getting rid of a line to lower my bill and end up with 3 lines!
Was told by Jenny personally the only way they could set that tablet up was to put it on it’s own line!!! TOTAL LIE, person at Verizon said it totally could have been put on the line in question.
was Told by Jenny (the only way i was going to save money was to get a tablet! (Total LIE, Verizon rep said just getting rid of the line to begin with would have saved me 40 dollars a month, She had me convinced that the only way to save any money was to get a tablet!
JUST TRY TO RETURN SOMETHING WITHIN THE 14 DAYS!!! What a song and dance that is! This is when the real sharks come out, Try getting them to take something back! I told JENNY at least 20 times I want to return this item and leave, thats all i want to do! and then with the I told you this and I told you that. Followed by the mumbling and whispering to her co workers, and talking under her breath to Verizon on the phone, then leaving the room and coming back then leaving again??? i was there almost an hour and a half!
I told the Verizon rep on the phone i didn’t even want to go to the store. so he sent me to a different store first, and they said they were a corporate store and couldn’t take it from me. after i was told by the rep and given the store address and everything they even noted in my account that i was going to this story!
Thats what Verizon and Jenny both are good at they play off of each other! he said she said games putting the blame on the other person to keep you confused, and to not resolve anything. when i called him back after i left the first store unnecessarily, a different person said i would have to go back to the“jenny’s” store which i forgot to say was 45 min away from my house. I just happened to be down there that day!
Then of course Jenny blaming Verizon said that i could have taken the tablet back to a store that was right by my place that was a non corporate store owned by Clickaway, (putting the blame back on the corporate) see how good they are at that!
Then they charge a $ 75.00 let me repeat that, $ 75.00 dollar «restocking fee» You know that fee that became the demise of circuit city! Yea so they took, no they STOLE $ 110 bucks from me!!! (because I had to pay $ 35.00 to activate a line i didn’t want anyway) crooks! I over heard the lady on the phone with jenny and the lady said it was a 30 dollar stocking fee, I heard it plain as day, but jenny Insist she said 75. when i called Verizon after i left the store the rep on the phone wouldn’t commit to a number, she said the the stores have their own rules about restocking fees and if i bought it at a Verizon corporate store it would have been a different story and she could do more! basically they screwed me out of $ 110 dollars, I should have never walked into that store, and Im telling you You should be very cautious when doing business with these people.
Because they no doubt will try to reply with one of their cookie cutter reply on here to try and make them look good, «oops it looks like we messed up with Jason but we’ve done such and such and such to reach out to him and he never called us back, or we’ve changed staff, f or blah blah blah) THIS PLACE IS GOOD A GETTING YOUR MONEY AND TELLING LIES!!!
Jenny caused Verizon a customer over lies, and $ 110 dollars, Hope it was worth it Verizon cause looking back i’ve spent thousands and thousands with you!!! not anymore!!!
They do have an appropriate name «CLICKAWAY» because thats what you do click away your money…

This Verizon store is like your local, off the beaten path, sleeper restaurant that not many people know about, or otherwise just stick to going to the bigger Verizon locations. Trust me, take the time to brave the Page Mill Rd, El Camino traffic to shop here, its well worth it. The store is very clean, and the staff is extremely hospitable to say the least. My dad and I were offered plenty of cold water when we mentioned we were thirsty. Mary Shirmohammadi is very knowledgeable with the Verizon program, and the iPhone 6s I was purchasing, and her non pushy, friendly attitude when I inquired about upgrading, was just more icing on a chocolate cake. I will also add, the rest of the staff was just as helpful. Cheers to the owner for hiring a great staff, and maintaining excellent standards. Shop here!

Replying to my previous post. I still have not heard back after providing my contact info.
At this point I don’t really care, I just do not like the language used that insinuates I never visited the store.

I’d never been to this location before for Verizon services, but went last night (just before they closed– shame on me) to transfer from my Samsung 5 to my new iPhone 6+. I worked with Lopez and Jenny, both were excellent. They were extraordinarily friendly and helpful. I ended up being there well past close, but they didn’t try to shoo me out. Next time I swear I’ll go earlier! I’m going to be going to this location exclusively now for services. I had a ton of questions, as usual, and was confident by the time I left in switching over.

Come in and see Jenny and her staff. She provided me with excellent service and will go out of her way to get me my iphone 6 plus. Great service!!! Thank you!

The people at Click Away are extremely knowledgeable, very helpful, and most importantly they are wonderful to interact with! I highly recommend coming to Click Away for all your mobile/​tablet needs!!! Thank you Jenny & Amit!

I don’t Unilocal often but I had such great customer service I had to give a shoutout to this location and Eric! He was simply the best and everyone he assisted while I was there left with a smile. If you ever need any help with your Verizon device, go see Eric here, you won’t regret it.

I’ve been very happy with Verizon as my Internet/​wifi/​phone provider for a long time. The main reason: CUSTOMER SERVICE. I can go into any Verizon store and get outstanding help. Do they know how to train their employees or are they just natural geeks who have nice personalities as well?
Earlier today I ran into iPhone — sync backup problems with my PC. I went this evening and ERIC LAM helped me. Eric turned technical terminology into basic language that I could understand. It was an awesome experience. He even helped me back-​up 7 huge videos that I needed to be able to have access to other than on my phone.
Yep, they guys are great at Verizon (Eric, Sean, Brandon, and others too)!
By the way, there was no cost for all the help Eric provided. Thank you!

Shopping for an iPhone 6 Plus, I first went to the Verizon Wireless store on Rengstorff. I stood around not getting helped and could not find someone to sell me a phone. I left and went to the Clickaway Verizon reseller in PA. It was like night and day. Not only did they want to sell me a phone (duh) but it was just a much more pleasant transaction than my previous experiences at the other Verizon store. They’re much more relaxed and friendly, and it’s less like dealing with the impersonal phone company bureaucracy.

I read some of the reviews that were negative and was surprised since my wife and I have had EXCELLENT customer service at this ClickAway location. Brandon and Amit have been extremely helpful, especially when my wife dropped her Samsung S5 and shattered the screen. She was out of town traveling and they sent a shipping label, arranged for super fast repairs and got the phone back to her quickly. We both have nothing but positive things to say ever since we bought our smart phones, originally from Simon, who has moved to another location in Davis.
They are knowledgeable about the products and quick to do research if they need to find out additional information. GREAT LOCATION and friendly, helpful staff.

I’ve gone there twice and both times gotten my problems resolved before I left. They even managed to get Verizon customer service on the phone. The folks helping me knew what to do and a supervisor was handy for the challenging decisions. I recommend this place highly.

Good place.

I originally had a problem with Clickaway and wrote a Unilocal review about why I was so unhappy with the service I received. I felt «wronged» by ClickAway Mobile during my first experience
But guess what? The owner of the store called me up to discuss the problem I had and offered me solutions to fix it. Fast forward and today I am completely satisfied with my experience and their attention detail.
ClickAway and its owners are interested in satisfying their customers 100% and that’s what they did for me. They saw a problem, approached the issue head on, and fixed it rather quickly. There is really nothing more I can say.
Brandon was the sales rep who helped me get everything straightened out in store, and Kevin… the area manager or owner… made sure to call me to touch base and make sure my issue was resolved.
Thank you Kevin and Brandon. I appreciate the stand-​up service and attention to customer satisfaction.
Cheers,

Haley and Amit helped me. I had been billed for the wrong plan – Verizon Edge – and they sorted everything out nice and smooth. They were fun to talk with as well. You bet I’ll be back!

Absolutely TERRIBLE store. Went in today to replace a broken phone, and the employee working was absolutely clueless and down right rude. He took over an hour to replace the phone in what should have been a 20 minute process. He did not know how to wipe my old phone clean and when he couldn’t figure out that the issue was that he had taken out the SIM card, he kept on making me input my password over and over and over again. He ended up asking me for sensitive email passwords because he thought that I had inputed it incorrectly all of the times that he had had me do it. He also made several condescending remarks and told me information that was clearly false. He also removed the plastic covering on the new phone when I had asked him not to remove it. If I had known that this was my a «real» Verizon store I would have NEVER shopped here. I have also had a phone screen repaired here and have had to call the store over and over when they said they would «call back in one hour» and didn’t, asking when their repair technician would be in, only to have the screen pop out again one week later. Absolutely TERRIBLE store.

This is one of the worst mobile stores I’ve used, due to the lack of knowledge and professionalism of several of its staff. It’s considerably worse than the Verizon store on University Ave in Palo Alto, and other stores in the 15 years I’ve had mobile phones. Specifically, it takes the staff an inordinately long period of time to get relatively simple tasks done. It took me 2 in-​person visits lasting 3 hours total and 3 phone calls to get my T-​mobile number transferred to my new Verizon number when I started a Verizon data plan. The last person who completed the transfer took 30 minutes to do it, so the delay was because previous staff members who tried were ineffective at getting the job done. Also, as my story shows they’re bad at returning phone calls. I called twice, 1 week apart, with my problem and was told I would be called back within 1 day. I was never called back.

This is absolutely the best location to go to if you have questions or actually wanting help for your Verizon service. I have gone to the location on University and they are awful but this small location is great. Every time I have gone in, the employees are amazing. Always super friendly and help in every way they can. I have always left with a smile on my face. I could never say that about any other location including the awful service at the university location. Go here… this Verizon crew will make sure you are satisfied.

I don’t care how convenient this place is. Chances are good it’s on your commute, and if you’re having phone troubles, you might as well stop in!
But don’t. You’ll find uninformed representatives (I was told that the blackberry can’t connect with Google Calendar… but it does just fine), you’ll be lied to (I was told that the PIN number for the account that I gave was wrong… but it wasn’t), and you’ll be sent to another store just to be disappointed again (they told me the University Ave. store could solve my problems, but they couldn’t either).
At least the University Ave. Verizon employees, though, knew what they were talking about and told me what *I* could do to solve my problems.
Here they just had no clue. So they made some things up instead? That’s a good strategy.