G & G Carpet, Rug, Upholstery & Tile Cleaners

A+ job! We have pale beige carpet, with MANY area rugs, bought mainly to cover stains we thought would never come out. We’ve had several companies clean this carpet, with so-​so results. We were ready to replace it when we called G&G. It looks great: they even got out a horrible fruit punch stain that was bright pink, despite several professional cleanings. Not the cheapest, but definitely the best: they were polite, professional, and showed up on time. A+.

Hip hip hooray! Three cheers for Jim and his wife who really went ABOVE and BEYOND to provide terrific service for us. I had an ottoman that had some dirt and slobber stains (I am an overly permissive pup parent). It was the only thing I needed cleaned and so I was hoping to find a place where I could drop it off and have it cleaned (because the minimum charge for coming to one’s house would typically have been more than it was worth to me to clean the thing). Well, lucky me, G&G was happy to accommodate my request and did the cleaning SUPER FAST and even gave me a great discount! I’m impressed. They will be my Go-​Tos for future jobs large and small! Thanks, guys! I really appreciate what a great job you did and the excellent service you provided.

I had my carpets cleaned in the past by two different companies and both times after about 24 hours it looked matted and gross and stains showed up again. I was feeling like the stains were just never going to come out and I would need to purchase a new carpet, but it is so expensive. I was hesitant to spend more money on carpet cleaning given the past results, but I am so glad I gave G&G a chance.
My carpet was super stained and dirty (even the dining room is carpeted in my apartment per upstairs unit rules). Some stains have remained for 5+ years. I can’t believe how good it looks! It turned out beautiful! My daughter returned from camp and asked if we got a new carpet. I am thrilled with the results, worth every penny!
They were prompt, professional and clearly knew what they were doing. I live up two flights of stairs and they were prepared and did an amazing job. I can’t say how happy I am with this service and I have told everyone I know about what a great job they did! It has been a week since the service and the carpet looks amazing! There is no weird chemical smell (like the last job) and it looks fantastic.
This is definitely worth the extra money over the cheaper options. G&G carpet will do things right the first time and clearly are interested in quality. I rarely write Unilocal reviews, but I just had to for this fantastic service. Call G&G, you will not be disappointed!

I learned from G&G that a great carpet cleaner is like a great auto mechanic or a great dentist. You can go through a lot of painful trial and error looking for them, and then once you find them you should never let them go.
We tried G&G on a friend’s recommendation when we first moved into our new place 5 years ago. The place had white berber carpet that really needed a deep clean. G&G did a wonderful job, including an amazing cleaning on a set of carpeted stairs that we never thought would be de-​stained.
We then promptly lost their contact information.
Flash forward two years when a coffee disaster left a huge brown stain on the white carpet. We turned the house upside down looking for G&G’s info. Not having found it, we called a different service. They used some smelly chemical process. Not only did they turn the big brown stain into a big gray stain, but the smell took two weeks to dissipate.
Somehow, by a small miracle, we located the business card for G&G. Voila! Stain gone. No smell. No mess. Happy customers.
We have now posted G&G’s contact information in several key places around the house so that it never goes missing again.
They do furniture, too.

Jim’s company was recommended by a trusted friend. They did a beautiful job for her home. I had them clean my carpets at my home and they still look amazing!!! Since they were so clean and nice at home, I had them clean my office. Wow! There was so much dust and Jim did an amazing job. The area rugs were also cleaned perfectly. Jim and his workers are polite, professional, and just do amazing work. You get what you pay for! You will not be disappointed. Also, they were all really nice with my dog, which earns extra bonus points. :)

We’ve used G&G for many years. They work magic on carpets and upholstery. They have removed stains from cats, kids, red wine and even red tea out of a beige carpet. They recently revived an old oriental rug which had been stored in a garage for 10+ years. The colors are as brilliant as when it was new. Their prices may seem high compared to the coupons in the mail, but you’ll never have an issue with stains coming back or torn carpet fibers.

G & G are fabulous! They are professionals who care about their clients and the quality of their work. I have had rugs, chairs and tiles cleaned by G & G and every time the results are excellent. I would not go to anyone else.

I have used this Palo Alto local business twice. First time we had carpet cleaning and second time we had cleaning and repair. Both times they were punctual, courteous and professional. I can tell Jim (the owner) has a lot of experience from his seamless patch work. I trust the service from G&G.

I had these guys come and clean upholstery on some dining room chairs, carpet and tile after a pretty major renovation project. They were on time, courteous, and they did an amazing job! I was thinking we would have to replace some of the carpet. Their estimate came in hundreds less than another company (who offered to quote on cleaning my brand new oriental rug!) and I couldn’t be happier with the results. I will definitely use them again.

G&G has cleaned our carpets about 3 times. We last used them two weeks ago. They did a fantastic job. The carpets and area rugs look and feel much better. They also stretched the carpet in one room and did a great job. I would highly recommend them. They are professional showed up on time and did a top notch job. 5 stars for G&G.

Really thorough, prompt, professional, trustworthy — have had them clean carpets a number of times, and always A+ work and work ethic etc. Best recommendation possible!

We just had our rug cleaned and couldn’t be more impressed. We have a 8×10 wool rug from Pottery Barn that’s being used in our toddler’s room and just in two years, it had gone from this soft, beautiful powder blue gorgeous thing to dull, grey, and not so pleasant to touch and feel gross little thing. It had been puked on, peed on (dogs), and had seen pretty much everything. We had given up hopes to clean it and had been looking to replace it, but decided to give this place a try per the great Unilocal reviews.
I can’t believe how amazing the rug looked when it came back. It actually feels and looks more plush than when we first bought it. The rug had this square patterned texture thing that we hadn’t been able to feel since it was brand new, and they’re now back. Also very impressed that the cleaning didn’t fade the color. It’s back to the original soft, powder blue color and looks amazing. And no chemical odor or feel. I’m somewhat of a nut when it comes to that stuff, so very pleased with the result.
Love that they’re a small, family owned business and you can tell. The woman on the phone was very kind and sweet. And Jim was great. He did the pick up and delivery which made it very convenient. Highly recommend it!

I have used this service several times and have been happy with the results of the carpet cleaning in my living room.
However, I don’t think they are qualified to clean Oriental rugs. Mine was purchased in India and was just gorgeous. Unfortunately it came back smaller — it shrunk and was very dull looking. I think you need a true professional and specific rug cleaner for this type of rug.

The people here are great. I chose them because I like to support local small businesses. They came on time, were businesslike, courteous, and best of all, my tile and grout look as good as it did when we first put it in, about 25 years ago.

I have used Jim at G and G Carpet Cleaning several times. I have tried many others. His clean, pure steam approach lasts better than any others that appear clean with chemicals but then get dirty quickly. There customer service have been impeccable, even here in Palo Alto where, quick frankly, people expect a lot. I recommend them highly.

We have used G&G for years and wouldn’t use anyone else. Jim, the owner, is professional and dedicated. When there is a tough job he comes out himself and does the work or oversees it. His operators have been with him for years and are clean, neat, and professionally dressed. Jim has come out himself on a weekend to clean up a broken bottle of yellow curry sauce that was impossible for me to eradicate. Not a trace left after Jim worked on it. Prices are competitive and during the slow times of the year G&G offers 30% off.
After a couple of terrible experiences with «bargain» carpet cleaners, I will only use G&G.

So, I have a 50 year old Knoll wool sofa that needed cleaning. The fabric instructions are dry-​clean only but my reading online suggested that solvents would be bad for the foam. Plus, I hate that dry cleaning smell.
I called Knoll for recommendations — no help. Maybe their clients replace their sofas whenever they get dirty? I also called some other upholstery cleaners, and didn’t get a happy feeling. So I talked with my (green) cleaner about how they handle wool and learned quite a bit about the importance of matching pH. I mention this for two reasons. First to emphasize that I had a tough job. And, second, because I could have saved a lot of time if I had just called G & G first. They knew exactly how to handle my sofa and did I fantastic job!
Jim came out to inspect the sofa and explain exactly how they were going to clean it. Then, they started cleaning. I was nervous but I shouldn’t have been. The sofa fabric is now perfect — no smells, no spots and as like-​new as anything from the 60s could be. Amazing! While they were out, they also cleaned my entry way tile. And, more wow. Perfect grout, perfectly clean tiles.
I would recommend G & G without hestitation and I would trust them with the most delicate jobs. I really appreciate that they are a family business, and I am very lucky that they are so experienced.

Fantastic work — prompt, professional, and thorough. I am going to call them again the next time I need any cleaning done on my rugs, carpet or tiles. Call these guys instead of Coit or anybody else, they are great.

G&G carpet cleaning has been me and my family’s carpet cleaners for a long time. We love the work that they do. They are very professional, honest, on time, and helpful. I don’t know much about carpet cleaning but anytime I have a question Jim and his friendly staff are always ready to answer in the best way that they can that will also save me money. His prices are very reasonable and their work is great!
Thanks for all the great work!

G&G is a family business. My mother recommended them to me over 10 years ago, and I am still using their services. They do very good work at a fair price, and best of all, with trustworthy, professional employees.
We had a water damage a year ago, had Jim come and estimate the cost to replace part of the carpet pad, tack the carpet back down, and clean everything including an expensive, large, hand-​made Moroccan Kilim. He cleaned the sofa and the chair, all the carpets and did the repairs for around $ 1000.
I have got to say that I was quite nervous about the Kilim. I haggled hard for 3 hours in Fez to get this rug and it was one of a kind. It was all needlework, and could have easily gotten a bunch of loose thread ends popping up if it had been cleaned hard. Usually the ladies who weave and then stitch these rugs clean them with French soap in new snow (no I am not making that snobbery up!). It came back exactly the way it had gone out, except clean and fresh. Jim knew exactly why I was concerned about it. He knows his carpets, let me tell you; it was carefully treated.
I was very satisfied, except for the couch, which got some funny spots not much later as it dried. I did not call G&G about it, but I should have because they would have fixed it.
Fast forward to this year, a couple of months ago, we had the same danged water damage come back. After hiring a professional to fix it instead of limping the repair along ourselves, we were ready for Jim & crew to do the final cleanup. He came right away, and when I told him about the couch he was concerned that they had not been able to fix it at the time of the problem. Still, he was a good guy and believed me, and he took the offending cushions back to the shop for a thorough cleaning, for free. They look great.
Jim & Co, aka G&G, will have my business for a long time. Thank you for your care of my home and my things.