Gap

I used to hate coming to this store until I came here the other day. I was greeting by a team member named Analisa, she was very helpful some of the best service I’ve gotten in year. I was just coming in for some boxers and I ended up leaving with 6 things because of Analisa, this girl should get a raise. Amazing customer service

I had the worst experience in this Gap store a couple of weeks ago. Here’s why I will not be shopping at the Gap any more…
I have been a lifetime fan of the Gap ever since it first opened. It is convenient, and the clothes are nice and not too expensive. I especially like that they have a lot of interestingly patterned boxer shorts. Well, my wife recognized that my old Gap boxers were developing holes and thoughtfully bought me some new ones for Christmas. Unfortunately, they were not as interestingly patterned as the ones I already had. So I decided to journey out into the world of physical shopping for my annual trip to the mall. What a mistake.
It turns out that there is a 60 day return policy on items bought from the Gap (which is understandable). Unfortunately for me, even though it was only just over a month after Christmas, my wife had bought the boxers several weeks before Christmas. As it turns out, I arrived 62 days after the original purchase. I explained my predicament to Keilani (who said she was the store manager). She said that she could not do an even exchange for my (unopened) boxers but would have to exchange them for the lowest price they had been sold at, which turned out to be about half of what my wife bought them for. Even though it was only two days past the return deadline and even though all I wanted to do was exchange one pair of boxers for another, she wouldn’t budge. After much discussion, it became clear that she could make an exception to the policy, but that she simply did not want to. In the end, she was quite rude to me, and I told her that I would not be shopping at the Gap any more.
It is really sad that due to the inflexibility and rudeness of one person, the Gap has permanently lost a good customer. In the long run, I hope Keilani will drive enough customers away that her boss will send her packing. It is not such a big loss for me, though, since their boxer patterns have become steadily more boring over the years.

I stopped in to pick up something for my teenage son… Sunday afternoon.
First, noone to greet you when you walk in the store. I went straight to what I needed. No sales person floating around asking if I needed assistance.
Now, waiting in line the last ten minutes. It is a very long line, maybe b/​c of the sale but more likely, there are only 3 cashiers. This isn’t Gap in the middle of nowhere. This is Gap at Stanford Shopping Mall when school is about to start for colleges and the foot traffic is plentiful.
I suppose all the more reason to shop online. But given Gap HQ in SF and all the corporate analytics available, couldn’t they learn to staff a bit better?
Fifteen minutes, I almost next and the line is still 10 – 15 deep behind me.

definitely one of my favourite places to purchase casual clothes. the last few visits have all been about the jeans! i’ve been fortunate that i am able to find jeans in my size, not many pairs, but if i am patient enough to flip through the racks and stacks of jeans, i will generally find 1 or 2 pairs in my size, which is usually a bit harder to find. the quality of their denim is good and lasts a long time. the staff are friendly and very efficient at the checkout line and whenever i’ve needed help locating a particular style or size, at least one person is always available to assist. great corner space location at stanford shopping center!

My girlfriend review. WORST customer service ever!!! i dont understand why ppl with no type of customer service even work retail atleast fake it! i went into gap since i had hear they had real good prices on womens khakis so i decide to go to the one in standfor shopping center being that it was bigger than the one near by (wrong choice!) so this is when my shopping experience went down hill, I was at the register being rung up. i unfortunately got the old cashier/​rudeness. while being rung up I noticed my item was being scanned at 10 $ and the tag said 4 $ so i asked her about that and the cashier next to her over heard and told her I was correct that most of the sale items were wrong and that the system wasnt changing the prices and she seemed bothered about that but it only got worse .when I swiped my card she was like no! I gotta do it over here, like calm it the hell down how the hell am I supposed to know the damn machine in front of me is lit and said «please swipe now»! so I handed here card and when she swiped it she kept it next to her till it went thru and I still am in shock that she literally threw it at me (obviously not at my person, but across the counter as if I was a damn animal about to fetch a bone!) idk who the hell she thinks she is but she is working retail ringing ppl up while I’m making triple what she makes so she can eat the scum off my shoes Won’t ever be back there!!!

Yeeaaah. Typical Gap. It gave the illusion of a lot of stock but the reality is there wasn’t much selection. Not bad just not WOW.

I have come back to this gap about 5 times since I moved to the bay area three months ago and I am still so in love with my experiences here. I’m a huge fan of their gap fit selection, their sales section is bountiful, and they always carry the newest and greatest items for the season.
The sales people I have interacted with were so friendly towards me. They set up a changing room for me so I wouldn’t have to carry things around, grabbed me new sizes, checked in on me. It really was a very high class retail experience even though it was just in a gap.
I highly recommend coming here for your basic fashion needs. :)

Sales people were just standing around talking to each other, pretending to fold clothes. This was a busy saturday afternoon. Haven’t seen that sort of incompetence in a while.

Very helpful employees here, but one of the shirts my wife was about to try on had deodorant stains ewwwww

I can’t believe I’m writing a review for the gap, but just had an unbelievable time at the Stanford location. The customer service was above and beyond.
Ended up buying 5 pairs of cute undies (Didyou blush? We all wear them, people), a pair of compression running capris and 4 shirts. All for 70 bux. Three staff people asked if I needed anything, gave their honest opinions of products and were overall simply nice!
I love stores in which the employees know their products. Whoever is running this location does a great job.

2 floors. Pretty big mens collection. Inattentive staff – nobody asked me if I needed help or a fitting room.

This store is dedicating less and less space to women’s casual and business clothes in order to stock athletic, underwear, and «lounge» wear. Given that I don’t buy any of that, I wish they would go back to «normal» clothes.
The customer service here is consistently good. While I don’t always get approached by an associate, one is always easy to find. They are great about helping you in the dressing room and write your name on the door so they can call you by name (which I really like).
Style and value wise, it is hit or miss. They sometimes have trendy stuff, but not to the same extent as H&M or Express. I wish they would keep in more classic, and sometimes the seasonal style satisfies my taste. Other times *everything* is covered with ruffles for god knows what reason. Sometimes the jeans fit me great, the next season they have redone all of their fits and nothing works.
I’ll keep coming back since it is the store I feel most comfortable in and I have a Gap credit card, but I’m afraid that they will soon only stock ruffly yoga clothes. Then I’ll just have to go around naked, I guess.

Always having a sale and the associates are very helpful!

this is my favorite gap in the whole world, and i have gone to gap in canada so i am «international» with this, the sales staff is always super friendly, their clothes are always well organized and it’s in the stanford shopping center so it can’t be any better, also it’s pretty close to the parking garage.
Check this place out, they also have a pretty good hot dog place next door.

I have to say, everything here is drab and a bit overpriced. I recently discovered that if you go to the Valley Fair Gap, you’ll find the stuff that is full price at the Stanford Gap on clearance. You can save 30% or more.

I haven’t shopped for clothes at the Gap since elementary school but after my sister raved about the Gap Body bra I decided to stop in. To my surprise I was able to get a great bra and some other unexpected items — cardigans, sweaters, dress pants for work, etc. all at a fraction of the price that I would normally pay at my favorite store, Banana Republic.
I’ve since returned since on my first visit they gave me 40% off coupons for every Wednesday for the rest of the month! To top it off they’ll give you an additional 5% off for using your Banana credit card!
Tip:
*Sizes run large, be sure to select a size or two smaller than you usually wear
Bottom line, the Gap is a good stop for the basics

I don’t usually shop at Gap because I’m not a fan of the quality and the clothes are always HUGE on me (I wear XS). But since the company has just relaunched their demin I decided to give it a try. I found the last pair of Size 0 skinny jeans and tried them on. I was quite pleased with the level of customer service that I received (considering it was a weekend). They even offered to get my name and number down in case I needed a sold-​out size, so that they could call me when it came in.
I’ve been looking for a good pair of skinnys for a long time, so I ended up buying the jeans. My complaint is that they are kinda baggy on me (defeats the point of «skinny» jeans), and my friend who bought the same item a few weeks ago told me that they stretch out. So I’ll probably end up returning them… It’s too bad because they’re super soft and comfy.

Not all Gaps are the same. This one has a better merchandise than I usually expect at a Gap. This is pretty much the only place I go to buy jeans.
Like most Gaps, the lighting in the changing room is fluorescent and unflattering. Hello??? How could they not realize that changing the lighting a little bit will help them sell a lot more clothes?

I used to shop here a lot and there are definitely often some good finds (especially in the sale section). However, my biggest gripe is that their otherwise-​super-​cute sweatpants and pj pants are almost always too short! I sometimes buy them anyways and then they shrink and get even shorter! Meanwhile their tops, sweaters, etc are often too big… why make cute styles in the wrong proportions?!

Update: My worst «fear» came true. my co-​worker wore the same shirt as me from Gap on the same day… (hahaha…)
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hmmmm~~~~… GAP! Buy one sweater and you can be sure that you will see somebody on the street with the same outfit!
This is not a place if you want to have an unique outfit because it is a mass production of «american style»… But if you work with children and you don’t wanna spend too much money on decent clothes … you actually don’t care if they get ruined… then this is the right place…