Floor Town

Over the last few months, Floor Town has completed two flooring projects for us. The first was replacing our outdated vinyl tile in our kitchen with beautiful luxury grouted vinyl tile. After that project went so smoothly, we decided to again have Floor Town replace flooring in two rooms plus a hallway in our house, this time using sheet vinyl in one room and carpeting in the other room, hall and stairway. Again, everything was done beautifully, even though our house is over a hundred years old and, as such, has some quirks.
From the beginning it was a pleasant experience when we went to the Floor Town showroom and Michele, our salesperson, greeted us. We looked at possibilities for flooring there and narrowed down our choices. I had an idea of what I wanted, and Michele presented various options. Her ideas were invaluable: For instance, I went in sure that I wanted ceramic tile, but she also suggested the luxury vinyl tile which we now have in our kitchen. It is not hard, cold and subject to cracking, but has the same look as ceramic, and I am grateful for her suggestion.
Then Michele came to our house with the samples we had chosen in the store, and we made the final tile choice. She was patient and knowledgeable, and thus the final result was exactly right. She did the same thing again when we chose flooring for the second carpet and sheet vinyl project, which also resulted in complete satisfaction. In fact, she brought an additional carpet sample to our house besides the ones we had found in the showroom. The carpet from that sample is now the one we have on our floor, because it was perfect for the space.
I also cannot say enough good things about the guys who did the installations. They were not only precise and professional in their work, they were also pleasant and unobtrusive while they were working. From start to finish, it was an excellent experience!

This place is awful with the worst customer service I’ve ever experienced thanks to our sales rep Michele. We reorganized our holiday plans to take advantage of their Black Friday sale only to find that during our appointment time on the last day of the sale to discuss next steps the rep was ill prepared without a full quote on pricing. We called ahead and made an appointment so we weren’t exactly thrilled when we were asked to come back later in the day so that she can have more time to pull the information together. We agreed and waited all day for a call back that we never received. I guess she wasn’t interested in our 15k business.

Horrible experience with manager, kept lying to me on when the work would be done.