Lush Cosmetics

great staff, so helpful! don’t be shy to ask them questions

Super helpful!!!
Alright I went to this location last weekend and came out a week later satisfied completely. I visited for a small pick up of hair products. What I was on the hunt for was a scalp treatment that gives a fresh, almost-​minty feeling. (Really cool in the winter or summer!)
I was assisted toward SUPERBALM a special treatment just like I was looking for, and that’s not all.
The store worker also threw in hair samples to go nicely after I washed the SUPERBALM. I got a honey-​like shampoo and a light conditioner. All of these together makes my hair very silly, soft, and sheen all over.
Highly recommended checking out this brand!

So obsessed with this store! My friend and I went a last week and had an awesome experience! Amber is the best and really took the time out to help us! Will forever shop here.

It smells so good and the products are great. Everyone is super nice especially Amber.

The people here are super helpful. this location always seems to be packed tho, however they give free samples of things which is great. i like how close it is to the mall entrance. i like to go in and out, i hate dealing with this mall. so props for the location!

I love LUSH. I am at the plaza almost every week and I always stop here for my face mask, cleansers, and bath bombs. All of the employees are super friendly and helpful when it comes to your skin concerns. They always offer complimentary hand massages when you’re testing a product which makes for a relaxing experience. They are always honest and never try to up sell anything. I have always walked out satisfied with my purchase here. The customer service is excellent. I would definitely recommend Angels On Bare skin to anyone who walks in LUSH. It’s a staple in my skincare regimen. All of their products are super high quality, organic, and affordable. I wish they did facials here!!!

I went to this location about two months ago and purchased 5 items. I was so impressed, I told a friend about it and offered to take her to the store to try this brand as she was looking for something for her facial regimen. She asked for 3 samples. I grabbed 2 products that I wanted to purchase. In addition to the 2 products I was going to buy within the next 2 minutes, I wanted 2 samples of face lotion because I couldn’t decide which one of the two to buy. I was told that I could not get the samples because my friend had already received 3 samples. I explained that I have received samples in the past but I did come back and purchase what I liked. The behavior of the staff was extremely insulting. I was made to feel so uncomfortable. I asked to speak to the manager and that was the biggest insult of my visit. She did not seemed concerned at all, in fact, she made it seemed annoyed, like we were interrupting her! It’s her job to deal with such issues. All she said was, «I’m sorry about that, I’ll pass the message along.» Really, that’s all? She didn’t try to stop me and rectify the situation when I said I would rather buy the products online. Whatever happened to ensuring customer satisfaction? I will not spend my money at any establishment that makes it a point to disrespect paying customers. I’m embarrassed that I even recommended this place. Needless to say, I will not return to this store.

I am a lush junkie! That being said I have been to many of there locations. I wasn’t impressed with the GSP store. I went in to do an even exchange with my receipt handy & I felt that the cashier was annoyed that I was returning products. She was asking all kinds of questions on why I didn’t like the two products & how good she thought they were. I felt so uncomfortable. Will not be returning to this Lush store anytime soon!

Love this brand haven’t been to the location in GSP but they all have a great reputation for excellent costumer service! The girls in shorthills were so helpful I left a very happy customer. The products are all amazing ! You can’t go wrong with any purchase from here! And they don’t test on animals

The BEST Lush shop ever. The employees are fun, upbeat, and knowledgeable, and they are always ready and eager to learn about what I need and help me out. LUSH is such an experience, and it is so much fun to shop here!

Lush is in general a lot of fun, in tiny little stores, and extremely expensive. I’ve been using Lush products from when they were still primarily only in the U.K. and I do enjoy them. At times the products can be a little too drying, sometimes too greasy or heavy but they are one of the few companies that you can rely on for not using animal testing. I also like that they’re always coming up with fun new products. This most recent visit I found the play-​doh like body soap they were selling. It was marketed more for kids, as if I would have my kid playing with squishy soap that costs that much! This store in particular was very nice, well organized, and the staff were very friendly.

This is my happy place when I need a little retail therapy. It’s easy to drop $ 50.00 without even realizing it. They are so good with samples too. If you express and interest in a product but arent ready to spend $ 30.00 on a tub of it they will give you a sample. My only little disappointment is sometimes the music is a bit too loud in here. The store is so small… I wish the music was a little lower and a little more mellow. I already feel all coked up when I go in there. I’m only 33 so this is not written by Blanche Devereaux. Somtimes I just wear my ipod when I’m in the store so I can focus on what I want to buy (which is usually pretty specific — hello ocean salt and blousey shampoo and sex bonbs!!) The staff is always REAL quick to help you and push more product on you which I appreciate otherwise I would not deviate from protocol. Don’t go changin lush (cept for the tunes ;)

First time to visit a Lush store… I have sensitive skin that gets allergic reactions to so many products so I got few samples and didn’t buy anything, but the girl that helped me was friendly, super nice and helpful.

So why the heck am I reviewing Lush? My wife loved the Lush she visited when she was away on business and having never seen or shopped in one I was like… whatever (ok, I just channelled my daughter). When we stumbled onto the Lush in Garden State Plaza we went in and I was pretty impressed… I mean the stuff in here is handmade, smells great, and brought a big smile to everyone’s face in the place.
Guys-​great place to get your wife or girlfriend some pretty cool bath products. Ladies-I’d be shocked if you didn’t love it.

A couple of weeks ago I entered the Lush store in the dreaded Garden State Plaza looking to see what they offered in cosmetics, being that I had heard they carry variety of vegan makeup. I’m a sucker for a genuine salesperson and that’s exactly what I got when I entered the store. I decided on their body scrub, but after seeing my disappointment from that «responsible enough to not buy the foundation I was eyeing» face I was making, the salesgirl went ahead and insisted on preparing a sample of the foundation for me! I was elated!
Two weeks passed, and I had to go back and purchase Jackie’s Oats, the very sample the girl had prepared for me. I wish I could remember her name, but it doesn’t seem to be a once-​in-​a-​blue occurrence to find great service there. Upon my return, two more associates were beyond excited at hearing that I even wanted a sample of two more of their face products (the translucent powder & the highlighter). «Excited, even though I told you I’m not spending money today?», I thought. But low and behold, they were so confident with the products that I was practically sold, but they encouraged me to try it first and let me fall in love with the products for myself.
I’ve already tested both of the samples they prepared me, and will be returning within the week to call them my own. It’s so easy for a store like this to have snobby, unconcerned associates, but Lush’s associates don’t exude any heir of «whaddya’ want» in their demeanor. They’re all genuinely excited about the product that they’re representing, and very knowledgeable. I will be back for more!

Just became a Lushie. Love the products. Everyone in the shop is so friendly, informative, great products.
CS
Manhattan

Yay! Friendly, knowledgable staff who truly love their jobs!!! The products are so amazing you must check it out for yourself! I recommend the classics… Buffy, Ocean Salt, Dream Cream, and u mustttttt try the skin are. Nothing else beats it!

I am in LOVE.
What a store! Look at these products! Bath bombs! Soaps & lotions! Excessive exclamation points for emphasis!
Ahem … sorry. I must have smelled too many of their delicious products, because I feel like I’m on a Lush high. Let me explain:
I walked into Lush for the very first time, and the wonderful saleswoman (whose name I never caught, apologies!) approached me immediately & asked if it was my first time. Why yes, it was! So she showed me around the entire store — explaining the products, letting me touch and/​or smell them, and so on. I asked for the fruitiest, most citrus-​y bath bomb & she found it (Avobath, yum!). I cannot wait to take a bath! Items are a bit pricey, but it looks like you’re paying for handcrafted quality here. As I paid for my $ 6 bath bomb, since it was my first time in the store, she also gave me a catalog to take home & mentioned their in-​store product demos on Tuesdays — Thursdays!
Curiosity led me to their website, and omg — I am on Citrus Overload right now. There are so many lime products that I don’t know whether to shower with them or eat them!
(Don’t worry, I will shower with them. Not eat them. I don’t eat soap.)
Bottom line: Awesome store, addicting products, and fantastic customer service! Congratulations Lush, you have just earned yourself a repeat customer!