Macy’s

I have been coming here for years. The best deals are their one day sales and the use of their coupons (20%, $ 5, $ 10 off, etc.).
I came here to look for a birthday gift for a family member. I honestly didn’t have any idea of what to buy but I found myself in the watch department. The sales lady, Maribel, helped us from the start. She was very helpful and had some good gift suggestions. She was also very patient. If you are ever in the watch department ask for Maribel. You will most certainly get excellent customer service!

Just as good as Herald square minus the tourists, minus the 5(?) floors.

The Garden State Plaza location of Macy’s is good, but the prices of the merchandise is VERY expensive.

Mens department is very good.
Shoes dept sucks. The people work here do not pay much attention to their customers.

Just dropped $ 400+ for a suit that I bought it a week ago and just picked it up. The sales lady was helpful at the time of purchase. However, a guy who smelled like a chimney helped me with pick up. He definitely needed some attitude adjustment or get more cigarette breaks… Very rude and left me standing around at the suit department for 30 mins without telling me where he went for my suit. Basically, he took my pickup slip in silence and walked away. After approx half an hour, he screamed out my name from some staff door near the suit department. He sounded like he was annoyed– probably hated me for doing the work without getting a commission on the sale! No words were exchanged after hanging my purchase to me. A very weird experience!
Not a pleasant experience (but memorable). I will only go back if they have good sales.

Once a day there is somebody stealing. If you walk around «TOO» much the security/​undercover security will follow you an talk about you over the radio. There is alot of security an this store still has theft. Hmmm

I love Macy’s, but the bridal department here leaves little to be desired.
Anna, one of the women who works in the Demetrios bridal department, is highly inefficient and rude. When I ordered my veil with here, she took an hour to place the order because she didn’t know how to use their computer system. Then, when another rep went to offer help, she refused it. She took another hour to input my niece’s flower girl gown.
Then, I called over a month later to see when it was going to come in because I hadn’t heard from them. They told me it would be two more weeks. The next day, they called me and said it was in. It made me wonder if it had been in all the while.
When I did pick it up, I saw Anna again. She asked me to sign for it to verify it was in good condition. I told her I’d like to see it out of the bag just to check. She gave me an attitude and told me that if she took it out, she wouldn’t be able to get it back in. How could I verify the condition if I couldn’t take it out of the bag? I said I was sure that we could get it back in the bag, and she finally obliged. When she went to fold it back in, she rushed and barely tried to get it done neatly.
I have been to 8 bridal salons in my search this year, and by far, this particular one has had the worst costumer service. Brides, I would go somewhere else if I were you. Don’t let them ruin your experience.

Zero stars
Worst customer service ever
This is what large corporations do people. They start off as a buttered up nice place and then when they run everyone out of business the quality goes down and the price goes up. What is with brain dead America, how is it this place is still in business? What are you people thinking?! Stop shopping at these bloodsucking corporations that don’t earn the money you hand them. Stop shopping here THEY DONT APPRECIATE YOUR BUSINESS.

Der Macy’s in der Garden State Plaza Mall ist natürlich bei weitem nicht so groß wie das Flagship-​Kaufhaus in NYC und leider auch schon etwas in die Jahre gekommen.
In einigen Abteilungen sieht man schon sehr, das der Lack ab ist. Dazu kommt noch, das die Abteilungen teilweise sehr voll gepackt sind mit Waren, das man teilweise gar nicht durchgehen kann, ohne gleich komplette Ständer mitzunehmen.
Einen Besuch sollte man hier aber trotzdem wagen. Nicht nur, weil es hier auch die 10% Rabatt für «International Visitor» gibt, sondern bei einigen Waren auch keine Steuer angerechnet wird. in New Jersey hat man nämlich das Glück, das diverse Warengruppen steuerfrei verkauf werden. Gerade im Textilbereich ist dies der Fall. so spart man schon etwas im Vergleich zum Einkauf in New York.
Ansonsten ist der Service hier sehr freundlich und man ist wirklich bemüht dem Kunden ein gutes Einkaufserlebnis zu bieten.
Nur umbauen könnten sie wirklich mal. Vielleicht passiert dieses ja auch bald, da das Haupthaus in Manhattan auch gerade komplett saniert wurde.

Macy’s is a great place to shop for make up and perfume I love the mac make up selection also any problems u just return it also baby’s cloths and children’s is great

Having shopped at Macy’s here and there all through my life and will continue to do so, this review is soley on their Registry Department and our experience yesterday. We met with a representative who was pleasant and helpful, but after speaking with other newly engageged friends, it became apparent that Macy’s registering is basically «here’s a scan gun & have fun», although this sounds like a good idea, this is an overwhleming process and could possibly be made easier if the store itself wasnt a complete disaster. I do not think this had anything to do with it being Memorial Day weekend as the store was relatively less crowded than a typical Saturday it was just chaos, messy and their overall organization of the store is in complete dissary with no rhyme or reason…
After leaving her we went to Home store where we were helped through the entire process and had an incredible experince with someone who helped us the entire step of the way and had other associates who helped us too — there is no one in Macy’s to help at all, let alone in the scattered deparments.
I will say Macy’s gives the bride and groom decent perks but we will keep our Macy’s Registry only for secondary items as we have already re-​registered elswhere…
Disappointing!

Love the selection here. Staff is decent, but I can tell you as a previous employee that they particularly push the staff to open Macy’s charge accounts. So don’t be surprised if they brighten up when you say yes. You can snag a great bargain if you know where to look. Also, Debbie in ladies accessories is super nice. Cons: parking on Saturday at this mall can be a challenge.

I recently bought two sets of tuxedos for my two teenagers at Macys, and Dy, the fellow helping us was very professional and patient. I had my boys try at least 3 different sets of tux to see which brand is the best fit. It took us almost 4 hours to decide and find exactly what we were looking for and Dy was always smiling and very helpful. They also do alterations so it was a one stop shop. Very convenient. In short, my boys and I left Macys suits and tuxedos department very pleased and satisfied with our purchase and the excellent service.

Macy’s anywhere is always kind of a hit or mess and a bit of a mess. It can be extremely crowded in certain departments (shoes), and sales people are not always super helpful or nice. I do like the selection of products, however, and there is a nice variety of brands, from affordable to the more expensive. Macy’s also has a wide selection of home goods.

This review is for the Demetrios bridal salon, and in particular, one of their bridal consultants, Janice. Janice was extremely welcoming, polite, friendly, and knowledgeable. I brought my mother and one of my bridesmaids to my appointment, and she allowed them to browse the dresses with me as well as take photos. This was my first bridal salon appointment, so I had no idea what I wanted or looked good in. She was patient and allowed me to pull dress after dress. At no time during the 1.5 hours we were there did I feel rushed. With Janice’s help we were finally able to pinpoint it down to 2 silhouettes that I both loved. I actually bought another dress somewhere else that I loved even more, but I would highly recommend asking for Janice if you are making an appointment.

Unfortunately for self serve shoppers, the mac store at garden state plaza in macys is impossible to shop in without asking for help. On display, there is nothing to buy, only samples. So even if you know exactly what you want you can’t just breeze in and buy it. You have to wait behind the finicky customer who wants that perfect shade of red and the customer who wants to try absolutely everything without buying an ything. It’s very frustrating.

It seems as though the fun loving days of toddler hood when I would terrorize my mother and hide in Macy’s clothing racks are sadly over… Ah the good old days. I have been coming to this Macy’s since 1985, and boy has it changed… I actually kind of dread having to go to this store nowadays! First off the temperature in this joint is always set at like 80 I feel like I’m at my grandmas in the winter, in her 90 degree house eating hot soup and wearing an electric blanket!!! I’m always uncomfortable! Secondly, the dressing rooms are Gross! Always dirty and even smelly at times! The dressing room seems like a honeymoon suite though if you compared it to their bathrooms, sweet Jesus they are just awful! Also I feel like I can never find any decent clothes at this one, the clothes seem tragically out of style. Like who buys tor this place? Some of the stuff is really hideous…
Pluses — Always a sale, always a coupon and I like MAC.
***I recently found out a secret– if you have a Macy’s gift card that you are using but do not Have a Macy’s account on a sales day they will still honor a coupon meant only for card holders! Just remind them if this since they conviently forget to tell you! ***

Totally biased right now cause it’s holiday season. I usually go to Willowbrook but I like to go to gsp once in a while. This Macy’s is great cause it has more brands than the one at willowbrook. They have Bobbi brown here!
The shoe department was crowded as usual. Except this one guys never got my boots! I waited for a long time and then moved onto another nicer man! He helped me a lot.
The perfume ladies were awesome as well. They helped me pick my fragrances according to what I like and my price range.
I put stuff on hold in the juniors department and went back an hour later. They found half my pile and said someone put some of the stuff back. I couldn’t remember all of the stuff I grabbed, I shop by implies! I realized when I got home I was missing a sweater that was perfect for the holidays): oh well.

I have a sneaking suspicion that Macy’s management knows what they’re doing business wise but are clueless as to how to relate to their customers. The store is a plethora of confusion. Departments are organized by themes and «designers» (both real and contrived) which makes comparing items virtually impossible. I could literally find dress shirts in 12 different places.
The staff is meh, unless of course you are looking to open up a Macy’s charge account in which case they miraculously spring to life. I also have no idea why anyone would buy anything here at regular price. There’s ALWAYS a spectacular one day sale with unbeatable deals that you will only be offered once, unless of course you happen to return the following Wednesday. Insulting to my intelligence.
Their plethora of problems is confounded by close proximity to two flagships of merchandise and customer service, Nordstrom and Neiman Marcus. I can’t help but draw comparisons, even though their price points are at least a few steps above Macy’s. But that should affect product and merchandising, not staff.
Macy’s management needs to awaken to 2014 and realize that with the explosion of social media and pains in the asses like me critiquing them, they have to change to meet the times. It’s not always about the money, people. Wake up.

I walked into the Macys bridal salon anticipating a pleasant experience. Let’s just say it was a far cry from pleasant. First I walk in for my 7:30pm appointment 5 minutes early and can’t find a soul. I walked through 5 aisles of dresses trying to find an employee. I discovered my dress in a fitting. After one more cry for assistance someone finally came in. This middle aged woman started the interaction with a highly inappropriate comment about the bridal party. At this point I had to put my hair up because of the aggravation and heat (it was SWELTERING in the fitting room. The seamstress was clueless and the total cost of my alterations was $ 95. I’m absolutely disgusted with this experience. I work for Macys INC. and with experience I explain this is not a customer service friendly place.

Typically I’ll come once every few months, get some shoes or pick up cosmetics, clothes on occasion. The sales are good, especially combined with the additional Macy’s coupons/​discounts that come in the mail.
Never had any negative experience with customer service.