El Pollo Loco

I have given this location chance after chance and have stayed away from writing a poor review but it is getting ridiculous. 7 times out of 10 they will omit items from my order. Usually when I have ordered double. Today I asked them if they could make sure I have everything ordered and like a fool trusted that they would get it right. Nope. Got home. No tortillas. Tried calling but no one picked up. It is unacceptable. This is not even taking into account the number of times they have run out of chicken. I will not be going to this location again and I use it a lot!

This is perhaps the worst El Pollo Loco around. Every time I go they always forget to give me something. I ordered a 3 course family meal and they forgot to give me my sides. I called them and the managers excuse was that they were busy and short handed but that they would give them to me the next time I went. As if I’m going to need them by then. Customer service isn’t all that great either, especially with the young girls. They tend to roll their eyes and scoff when you ask them for salsa or tell them they are forgetting something. They seriously act as if you’re getting this stuff for free. One time I ordered the cheesecake chimichanga and that thing was SUPER cold! I went to tell the girl and she replied that I had to eat it «right away while it was still hot.» I hadn’t even had it from 5 mins so I was pretty upset with her response. Girls like these are what makes this place awful. It sucks for the other ladies who actually do care and do their job right. If you go here, make sure to always check your order, especially at the drive thru and when you ask for «no» something on your item because every time I ask for «no pico» I still get it.

This is a poorly managed location of el pollo loco. I have been here several times when they run out of chicken or chicken breast. I find it really difficult to believe they can not project how much product they will need to make it through their dinner hours.

I love the hard tacos from this joint so much. I sometimes wake up thinking about them. I’ll be back soon!

This location rarely listens. The last two times I have been here my order was messed up because the girls were to busy talking to each other. The girl taking the order at the drive through sounded like she was depressed and miserable! Would have given zero stars if could have!

El Pollo Loco has the best salads. I can always find a low calorie option with great flavor. The Double Chicken Avocado Salad has become a favorite. At this location, when I walk in, I am usually greeted with a smile. In the drive thru, I am usually not greeted as friendly, but have had no problem in receiving my order correctly. Food always great tasting and fresh. I go to this location usually a couple days a week and will continue to.

I thought greeting someone was part of visiting an establishment lol. The girls you have working this drive thru are terrible. Get some robots at least you can program customer service. I’ll just suck it up and go to Baja Fresh

What horrible customer service just now at your Rosemead Boulevard location in Pasadena, CA!
We ordered at the window, were told to pull up to the first window. Waited five minutes at the window just to be asked what our order was again! At which point we asked «did you not just take our order?» and she answered «no» she hadn’t! Didn’t seem to care at all either!

How does a chicken store run out of chicken at dinner time? Whoever manages this clown show should be fired NOW!

I really Like coming to this el Pollo loco. Great customer service and they never mess up my orders the manager is very nice, we’ll greet customers and offer their needs asap. I enjoy the chicken bowl and tosada salad very much with cilantro dressing. Long ago they had fish tacos and it was amazing.

Einstein is quoted (well, paraphrased) as defining insanity as repeating the same behavior over and over again and expecting a different outcome.
I suppose that means I’m Loco… Or at least hopeful that this trip – THIS trip to EPL will be different.
It’s just that it never is. As a kid, we grubbed at different EPLs, and always had plenty. Somewhere along the line, it seems like the avaricious Crazy Chicken corporate masters handed down some edict that instructed all franchises to raise their prices, shrink their meals, poke holes in the drive through speaker with a screwdriver to eliminate any possibility of discernible conversation with a mouth-​breathing employee, and perhaps cut costs further by randomly leaving parts of customer orders out of their bags before haphazardly dropping it through your car window and into your lap.
When you open the box, these small, shriveled pieces of chicken smell good, but they are so scared of a salmonella lawsuit and the resulting seven-​figure settlement, they cook the living sin out of the chicken, rendering it dry and tough. Any hope of wetting your mouth with salsa to choke down the chicken is quickly quashed, as there are a maximum of four minuscule plastic containers of watered-​down salsa in the bag. About the time you decide to spit the dry, saliva-​sapping mouthful of jerky into a napkin, you realize they didn’t give you any napkins. So you drive down the street, your cheeks puffed out full of chewed dry chicken, your eyes lifelessly watching the road in defeat; and when you consider what you just paid for this «meal» the cognitive dissonance is so thick, you could cut it with a knife. Chances are, there isn’t a knife in the bag, either.
All told, I’ll probably be back to get the kids a BRC burrito or a quesadilla… No bargain there, but it’s quick and relatively healthier than McCrap, I suppose. Crazy you can taste, sure, but it’s crazy that furrows your brow and butt-​puckers your soul with every right turn up Rosemead, realizing I got suckered-​in by childhood memories and marketing that convinced me this is somehow better than burgers… Or buying a chicken and cooking it myself.

Picked up food before the UCLA Stanford game. I do not know where some of the previous reviewers bought their food but ours was typical, corporate, El Pollo Loco food. Chicken was good, not great but good. As was the sides, within corporate standards. The churros were not good.
But the Salad was great. The variety of salsas ware fresh and we asked for fresh peppers. They were very, very fresh. For a take away on a week night I was happy.

They messed up my order last time. I drove all the way back from work and they were unapologetic and did nothing to compensate.
I gave them another try, and they messed up my order again. Good thing I checked the bag thoroughly before leaving this time.
I recommend driving to the second closest El Pollo Loco, which in my case is the one by PCC.

No ice for the customers Coke machine, but they have ice for the drive-​thru window???
They care about the customer… NOT!

I ordered the Southwest Bacon Chicken Salad. My guy ordered the Whole Wheat Avocado Burrito. While waiting for our order a customer commented on the fact here was no syrup in the Coke dispenser. A rude employee yelled back the dispenser doesn’t work. When the customer mentioned a note should be put on the machine, the employee walked away and did nothing about it. A few minutes later I hear and see that same employee reading off the ingredients to the cook for the Whole Wheat Avocado Burrito. Within a minute or two our buzzer goes off, and a different employee starts giving me an order that isn’t mine. After clarifying the order by another patron, we get ours by the above mentioned employee. As she bags our food, and I start to turn away, she asks ever so rudely «Did you want dressing with that?» I turned and said «Yes, is it not already on the salad?» The employee states its on the side, so I respond with «yes of course I would.» The employee asked me if I want Vinaigrette. I state to her that «No I want the Barbecue Ranch Dressing that comes with it.» The employee rudely tells me they don’t have it, they have Vinaigrette.” When I inform her that the menu states that it comes with the Barbecue Ranch she again informs me there isn’t any. I turn to my guy and explain to him that supposedly they don’t have any dressing to accompany the salad, she suddenly «finds» some.
I was livid! That employee is so lucky I saw red and not her name badge. How can you offer a salad with a certain type of dressing than act like I have to tell them specifically I want some dressing, and then try to be lazy and act like they don’t have any!!! Is it too much to ask you to do your job or in the least had they truly been out of dressing to mention that I could have the salad but they were out of dressing? I don’t think so. She was down right lazy and rude, and had I caught her name I would call & speak to the manager in regards to this.
Once we got home my guy realized there was no avocado in his burrito. The menu lists sour cream in the burrito however, it wasn’t in the burrito either it was a teaspoon sized dollop in the corner of his lettuce bed.
My chicken breast was not much chicken but rather a lot of skin and fat. I also found a bone in a piece of chicken breast which was a major turn off!
I will NEVER enter this particular establishment again! It was the most awful experience ever! Not only was the food a huge disappointment the customer service was undeniably rude!

Went here and ordered a avocado chicken burrito for $ 6.19…I think the $ 1.79 BRC would have been bigger and better. First off, the cook had to ask another employee how to make it and then he never bothered to put any avocado on it. Not only that, it was extremely small for the price. The service was slow and they never even put any signs up regarding that they were out of Coke in the soda machine. When ordering a salad, don’t forget to ask for dressing either, or else you won’t get it… we found out the hard way. Don’t waste your time going to this one you will be disappointed!

It’s a Sunday evening at 630 pm. Tried to order a half chicken meal. Was told it would be a 20 minute wait.
Guess management doesn’t anticipate any customers on a Sunday evening.
If I wanted to wait 20 minutes for a chicken dinner, I would have gone to a traditional sit down restaurant.

Do not come here after 10. They will give the excuse that they no chicken. It’s el pollo loco you don’t run out of chicken an hour before closing every time. And they turn off half the lights and the drive through menu lights to make it seem like they are closed.
I understand that towards the end of the day you run out of supplies but when you have no chicken that’s just a bit ridiculous

Have never tried your restaurant until today, and will never be back. Stopped for lunch, thought I would try El Pollo Loco. Ordered 2 piece chicken combo and a Ultimate Double Chicken Toastada to split with my wife. Got it home and the 2 piece chicken combo consisted of a burnt 2″ leg and a 2“x2″ thigh. The portion size and quality of the chicken was insulting. The Chicken Toastada had a rotten avocado piece in it. We tossed both meals in the trash.
They had the opportunity to gain new customers today and failed.

As much as I have been eating here. Every single time I do drive thru and I ask for salsa, it always ends up all over the inside of the bag! I understand they’re trying to make the drive thru quick and easy, but I would prefer to have my salsa then to trash it. Hence the reason I ask for it!
I do like the new look though!