Golfsmith

This place is truly amazing! The staff is outstanding with the amount of knowledge they have and are willing to share. I was recently introduced to the sport by my friend and so we took a trip out to Golfsmith in Pasadena to pick up some gear. The employee there really took the time explaining everything and made sure I had clear knowledge before making a purchase. What I especially loved about this place is, as a newbie to the sport of golf, they could’ve easily tricked my into buying the best gear and spending a large amount of money, yet it was the exact opposite. The employee explained why I shouldn’t waste my money and should just start with one of the less expensive entry level gear to really learn the sport and enjoy it while doing so. He told me that even the entry level gear should last me a few years until I am ready skills-​wise to move to a better set. They have definitely earned my loyalty and my business. THANK YOU GOLFSMITH PASADENA STAFF!!! KEEP UP THE AMAZING WORK!!!

Seems to be a lot of bad reviews, but my experiences with Golfsmith have always been decent. Maybe that’s because I don’t ever ask for help and I just go in and get what I need and get out!
I don’t play as much, but I always enjoy walking down the aisle and see what goodies they have out. The time I went, prices for Titleist balls were cheaper than what you would find online.

I would say I’m a golf nut. Love to try and buy equipment all the time. But the manager at this store Bob is the biggest A$$hole ever !!! I’d rather drive the extra 25 miles to Upland then to spend another dime with this prick. He seems to have the little mans complex. Lol what a douche

The management is horrible. I have had several disappointing encounters with the store management over the past few years. One manager in particular is a sarcastic condescending passive aggressive incompetent that needs customer service training. Today, I brought in an exchange that was originally purchase from the El Segundo store two weeks prior. All I was attempting to do was exchange colors, nothing else. I presented the return at the front and the cashier (she was pleasant) walked it to the manager with me. She asks him if the exchange is ok and he looks at the receipt and says loudly (with my son watching) «this is weeks ago and it wasn’t even bought from my store nor our sale!» The cashier then sheepishly asked «so, can I exchange it?» And he replies rudely «yeah, go ahead». I immediately ask him if that’s the way he really felt about it? And he plays it off as a joke saying he’s kidding. The poor cashier looked embarrassed. I then followed her to the register to do the exchange and notice him starring at me angrily, like he wanted to do something. Believe me, if it was in my younger days I would have pressed the issue. If the return was outside of established policy, then fine. Show me the policy and I would have kept the merchandise but don’t be rude and make a customer feel insulted. Avoid this place, drive to Roger Dunn’s.

Like previous reviews, the EMPLOYEES there have the worst customer service skills ever. For a place like Golfsmith, I expected more. No wonder the Pasadena location is the smallest and the one with the worst reviews. I work in Pasadena, but I’ll drive to the Upland or Brea location. Or better yet, Roger Dunn.

Horrible customer service. Brought club in to get it regrip, and felt like that’s not enough for them. Go to another golf smith or someone local. This store really sucks. Hope they shut this store down with all these bad review.
The one in brea is pretty good. But roger dunn is better.

The staff here is rude and condescending! I am a single digit handicap female player that plays men’s forged irons. Before they even asked me any questions or learn about my game, they assumed I play women’s clubs and then proceeded to recommend the most ridiculous and inappropriate products. They are all about selling merchandise rather than assisting customers with finding the right selection of products. I will never go back to this store ever again.

I’m not a golfer.
Went in to buy a bag as a gift. I’d done some internet research, so I thought I knew what I was looking for. The person who helped me quickly pointed out why I should consider some other bags. In just a few minutes, he suggested 3 for me to choose from and explained why each would be a good choice.
I selected one of those 3, and the gift seemed to be just right.
Was fast, easy, and a good purchase.

Smaller store than I remember previously but decent selection of clubs in all price ranges. The staff were helpful in locating and selecting pre-​owned clubs, though the selection was limited and pricier than expected. Overall I would visit again if I was in the area, but think there are better deals to be had elsewhere.

Took my Nike Covert Tour Driver and 3 Hybrid to trade-​in and just because of some very minor cosmetic flaws, the rep said they couldn’t take my clubs. I told them «I’m ready to spend $ 300 on a new driver, give me $ 20 for each club and I’m happy», and they still still said no. Stupidest thing I’ve ever heard. They could sell them for triple the amount EASILY and still said no. Never coming here again. Way to waste my WEEKLY business Golfsmith Pasadena.

I’ve been here a few times before to buy items and just to inqurie. All experiences have been pretty poor.
Today I went in to trade in my club since they have their 50% bonus trade in.
I knew they’d try to low ball so I did my homeowork on
and learned that Excellent condition is worth $ 38 and their definition is
«These clubs have been gently played but are extremely clean and near new with only slight signs of wear. Should have few, if any, nicks, marks, or scratches on head or shaft and any wear will be faint and mild.»
My club easily matches the descriptiona and worst case scenario was in «Very Good» condition according to their standards.
I walk to the counter and present my club. First, the girl who was very helpful took a look over came the sales man whose opening question was «are you going to buy a club?» I answered yes and he went on to say «It’s worth $ 27″ I told him I disagreed and he brought over his manager who continued with the same low balling and said that he only pays excellent condition for clubs that are still wrapped.
That is when I got upset. now I don’t know of many people who play clubs still wrapped. I asked him how many people do that and that’s when the holes in his argument began to show.
I asked him to pull up Golfmsiths definition of excellent and read it out loud with him in front of the other staff and that’s when he began to come up with his BS on the fly and succeeded in not only contradicting himself but just looking plain stupid.
Finally, he then asked „wait, are you going to buy a club?“ I told him I was but not after all of this BS.
After a few more minutes of him coming up with BS on the fly he finally said „Okay, I surrender I’ll pay you the excellent condition plus an additional 50% becuase of the bonus.“
This guy really tried to go back on what he was saying and finally offer me WHAT I ORIGINALLY WANTED!» What happened to your story buddy or were you just trying to low ball me?
I was already too pissed off. This guy tried to low ball me and be a smartass about it which failed because I shot down all of his reasons and in the end he wound up offering me what I want. I didn’t want to give them my business after dealing with crap so I turned it down.
Don’t come here. Honestly, everything is far far over priced. The club that I was trading in was on their floor for $ 90. I bought it origianlly for $ 45.
Don’t waste your time. No one here knows anything about sales or service and their golf knowledge is crappy at that.
I’ve only gone because of how close it was to me but I won’t be going back. I’m tired of dealing with their crap here.

What can I say about this place other than it is a golfer’s paradise! The selection is outstanding! For a store that doesn’t have much floor space they sure make good use of it. All the latest equipment, apparel and training aids are here and for a decent price too!
The customer service here is excellent! I have been to golf stores where I didn’t feel welcome and asking a sales associate a question was unheard of! Not at this location. I’ve asked the associates who work here a million questions and they have been nothing but patient with me and answered all of the questions I throw their way. They’re also pretty cool about letting you try and hit any club that you want. Such was the case when I was torn between two drivers and didn’t know which one to choose. The salesperson took me to the demo area and made me swing away and talked me through the pros and cons of each driver until I was satisfied with one.
In a nutshell: this place is legit and any golfer at any skill level would be doing themselves a favor by coming to visit this place to see what they have.

Not a huge store but they have fast service. Came here to get my clubs re-​gripped. A wide selection of grips from. Winn to Golfpride. Dropped them off and got them back the very next day with grips aligned perfectly to my liking.

One staff is extremely rude. My friend would like to try demo clubs. The first question was «are you going to buy?». My friend said he wanted to try them first. He said you could hit few balls otherwise he would be charged for 49.99. Never come back there again.

This place has the shittiest selection of apparel. Don’t waste your time coming here! Wouldn’t be surprised if Golfsmith planned on closing this spot. The location and layout of the store is terrible. Go to El Segundo or Irvine or Upland
Customer service is amazing!

Golf grips: I came in on a Monday to regrip 3 clubs, I was in and out within 15 minutes. The staff was attentive and quick, I will never go back to Roger Dunn again!

Great customer service!!! I went in to buy a set of irons to replace my old. I came in with a lot questions, theories, and everything else I read on the internet. Pete helped me and answered every question. Very patient and honest with me. I walked out with X2 Hots Irons and 3 Wood & a Mizuno wedge. I was a satisfied customer. It’s been almost a month since I bought my clubs, but I wanted to leave a great review since it was a great experience!!!

Best customer service! My frIend was looking for some new clubs and shoes so I Unilocaled for golf shops in the area. I’ve seen and heard of Golf Smith and suggested that we give this place a try. He was able to find these cute puma golf shoes and was having fun hitting couple balls in their virtual practice area.
I would go back for some cute golf skorts that were on clearance. Great selection when I saw the sales rack area! It was a bit disappointing that they only carry a small selection of women’s golf shoes.
At the register, he asked for any eligible discounts and they offered an extra 20% because he had over $ 125 worth of merchandise. Doesn’t hurt to ask! They buy certain used clubs and sell for almost half the price.

My dad is a frequent patron of Golfsmith but his experience today has completely ruined the store for him.
He came in with 3 clubs to regrip. Employee said that it would take 24 hours, even though he had told the customer in front of my dad that he could wait for it. Said that this was because the other customer only had one club but my dad had 3. My dad said that he was willing to pay extra to get all three regriped today. Employee refused and said that there was no manager in the store to talk to. He ended up directing my dad to another person named Bob. Since regriping technically has no labor charge, they charged my dad to regrip 2 clubs. When my dad was waiting, he noticed that another customer came in who seemed to know Bob. This person also had 2 clubs to regrip and my dad noticed that he wasn’t charged extra and could wait for it.
Obviously this is favoritism and unfair to customers. My dad’s not going back.

My husband is an avid golfer and needed a go to golf store, especially since he’s just now getting back into the game again. This place is closest and every single time he has left more and more disappointed with the employees here.
The first time he was trying to buy a used set of clubs. They refused to cut him any kind of deal whatsoever or try to help someone out who was trying to get back into the game at the time. That’s okay because he got the same exact set, brand new for less money elsewhere. The most recent visit entailed my husband wanted to test out a driver. One employee said okay and walked to the back as if to completely ignore my husband. Frustrated, he walked to the back and the gentleman rudely told my husband that he was now working in the back so he had to ask someone else. The man working in front was talking to a friend, not a customer. When my husband realized this he politely interrupted and asked again if he could test a driver. He said «I’m with a customer right now». My husbands exact words were «you guys suck» and he walked right out.
These employees and sadly, ill assume that one of them was a manager, seem to know very little about golf and know even less about customer service. Keep employing these kinds of people and you are going to continue to lose customers and even more money. Save yourself the trouble and go to Roger Dunn. We have had amazing service every time we’ve been there!!!