Neo 39

I have good and not so good things to say about this store. I have been shopping here since it opened and I still continue to call them for releases from time to time. I have had some good luck when it comes to releases of Jordan’s, because I’m one of those NUTS that actually stays OVERNIGHT.
THE GOOD– When Neo does get the hot releases, it saves me a lot of running around since I live in the area. Sadly, they have missed a few big releases that have forced me to go elsewhere.
THE BAD– When you stay all night for a pair of shoes, only to be told you HAVE to buy two pairs of $ 14 socks along with your purchase. I realize that’s how they make money, but what about the poor guy that came with an EXACT amount? Luckily that hasn’t happened to me, but I did buy several overpriced STANCE socks that btw got holes in them QUICKER than the socks I buy from Target.
THE UGLY– The raffles. I don’t know how ANYONE ever wins a shoe raffle, but these guys do them IN THE MIDDLE OF THE WEEK AND IN THE MIDDLE OF THE DAY! Some of us are EMPLOYED and cannot get there. Because of this, I CANNOT give them a perfect 5 star rating. I will continue to support Pasadena show stores including this one.

Came in here and didn’t but anything because the customer service is pretty shitty. I have a 2 year old who likes to get into a lot of things so I do my research beforehand so I can get in and out and not waste anyone’s time. Mind you this is at 10:15 in the morning so it’s not like they were super busy. No one would come over to help me so i went up to the desk but the two young men working there seemed like they were bothered that people were asking them for help. Anyways I took my business across the street to the Van’s store.

Been shopping here for about 4 years since i moved to Pasadena. It was a great place to buy shoes if your getting into the sneaker head society. But the costumer service is a little shaky. Don’t really care, on the computer most of the time, and on the aux cord.

This place is a decent alternative over footlocker or sheik if ur looking for something other than your typical basketball shoe.
They have a gd amount of air maxs’ adidas and kids shoes
Pretty pricey tho
Not the SNEAKER GEAR HEAD spot of the year by far.

Terrible customer service. The workers are rude and don’t help you out. Good shoes there but the costumer service it what made me give it 3 stars

Thx Eddie & Alfredo for the Kicks!!! It took along time but it was all worth the wait!!! I’ll be back for Stance Socks!!! d:)

They did not honor their discount. The discount said anything red, white and blue NO brand exclusions. Well I bought some red Toms and the tag that has the name toms is white with blue so it fits description for the discount .The Asian lady at the counter said no because it had to be on the actual shoe… umm the tag is sewn on the shoe. The sales associates both agreed with me and she still said no. I was pretty upset. I wanted to walk away and not get the shoes but because Buying this brand goes towards a good cause I got them anyway. However, bad customer service and I don’t plan to shop there ever again.

Horrible customer service! I would not recommend spending your hard earned money at this place. SCAMMERS
I had a similar experience to the young lady below me. I bought a pair of shoes for my son last week. I decided to return them a few days later. I went in this past Friday evening and received the worst service ever. The guy at the register opens the box and looks at the shoes then proceedes to walk away. He comes back with the store «manager» who tells me that they cannot refund my money because the shoes had been worn. I flipped out. My son is so young that if he wore a new pair of shoes for even a day you can totally tell without a doubt. There was a little dirt on the bottom of the shoe from people trying the shoe on. I told him if a shoe has been worn it would have creases from walking, I brought those shoes the way they were. We argued for about 30 minutes. He finally called the police who told him the same thing as I did. And told him I had the right to stand outside of his store and tell people they should not buy from there. He then agreed to take the shoes back if I cleaned them. PETTY. I asked him for his boss number he thought I was a dummy and gave me his number. Needless to say they had the wrong one. I will get what I want! But I will NEVER shop there again. Totally recommend you don’t either. Huge scammers!

Good variety of shoes — and they have a deal for 20% shoes if you check in! I got my Chinese laundry heels for 40% off today = 20% sale + Unilocal check in discount of 20% too!

Always get fantastic service even with my indecisive husband. Been coming here for years. Great place

Worst customer experience ever. Bought a pair of Adidas that came with a broken box. When the manager offered to fix the box while I was paying for them I said no thanks, not knowing, and he didn’t explain, that that meant I couldn’t exchange them. I tried to return them the next morning and he refused to let me exchange them for another, more expensive pair I wanted. Then he said that the original shoes already showed wear, even though I only tried them on once, on wall-​to-​wall carpet. This last part made me really furious; it just showed bad intent on his part. I mean: I literally tried them on at home for three minutes!!!
The receipt shows the policy, but he should have explained it to me before sending me off with no box. When I returned the next morning I was actually going to buy a second pair of shoes and one for my son but won’t ever go there again. Maybe it’s within policy, but that sure isn’t how you build a clientele. I was so mad I called my lawyer, who thinks I should appeal higher. I will make sure none of my friends ever buy here again.
If you have to, take home the box, even if it is nasty and broken, and read the fine print. This isn’t someone who wants your repeat business.

Although there is a good selection of shoes, what I feel disappointed about this place is customer service.
I had to find and pull the employee who can search the size of the shoe that I wanted and it took a while to find whether it’s in stock or not. Their attitudes were also awful that they speaking like they were tired of working and one girl had such an offensive attitude when she yelled «excuse me» with an offhand manner to me even I was not blocking completely on her way.
They should’ve train staffs better

Dont ever buy Jordans from this place. They forced me to buy 2 pairs of socks so that they could sale me a pair of jordans. They said it was store policy.

Never really walked in here when I lived near Old Town, but knew they had good shoes here… walked in specifically for some athletic type shoes but came out with nothing because they were low on sizes. I didn’t really feel like their customer service was any exceptional. I had to hunt down someone myself as I held several shoes in my hand around the store. The employee that was helping me was really soft spoken and not really that helpful in informing me about alternatives and didn’t seem interested in what type of shoe I was shopping for. I also wasn’t given a shoe I asked a size for in, but I didn’t bother to inquire about it again as I assumed they just didn’t have anything in my size. I noticed that another employee was asked about a particular shoe — answered the older woman, but just hung out by the cash register instead of guiding them where the shoe was. :/​Now, I used to work retail back in my high school days and I felt like this shoe store fell short in that department. I’m sure they’re all really hard-​working sales people, but I don’t think I would come back to purchase anything in the future unless I needed something, they actually had my size in a shoe I wanted and if I didn’t want to travel to a larger shopping mall… as Neo 39 does have a wide selection of shoes to offer.

Good selection.
But I’m big on customer service. And this place is hit or miss.
Sometimes I walk in and get greeted and helped. Other times I can walk in. browse all the way to the back of the store. And walk out without at least one person approaching me.
I won’t buy if I can’t even get a «hi «
Train your staff better.

Not an ordinary shoe boutique! Definitely has a wide selection of shoes and accessories to shop from. I was only there to browse but ended up purchasing a pair. There was an array of options to choose from and I couldn’t figure out which pair of shoes would best fit me. Thanks to Jason’s knowledge and expertise I was able to purchase a pair that I am very happy with. He was very helpful and gave a lot of recommendations.
So, if you are looking for something exclusive, Neo 39 is the place to go! They have excellent service and tons of shoes to choose from. I will definitely come back!

Best local store if you want to get sneakers! I always come here to get my running /​training shoes. If you are in old town pasadena, you should definitely check it out.

Amazing selection best in Pasadena,
Location makes it easy to
Shop and dine. Love that they also rep local Talent

Summary: Lots to look at but no substance or intent of actually helping you get what you need or are looking for. Make sure to check prices on your phone because sale items are clearly regularly priced, if not over priced.
The good:
The selection is pretty good most of the time.
Everything else:
The kids that work here won’t help you out unless you practically pull them away from their friends sitting on or behind the counter. Customer service isn’t and hasn’t been much of a thing here. Really unfortunate because I always had hopes for this place becoming my goto spot for runners and air max’s, but they’re just not worth the visit. This falls on management (if there is any) because these kids are clearly not trained in any way to work with or around customers in anyway. Again, huge downfall for this seemingly alright spot.
Prices are also total BS. Whatever is marked 30% off or less is actually just regular price with a new price tag from them. Check your phone on google or amazon and you’ll see everything is cheaper (or actual reg/​sale price) than here.
Now you know.
They clearly don’t care and you shouldn’t care about them either.

I was given 5 star server from the moment I walked in until I walked out.
If you are looking for a great place to buy quality shoes Neo 39 Active footwear is the place. Great vibe.