Steve Madden

I probably had some of the best service here than I’ve had at any other shoe store. The young man helping us (kicking myself because I didn’t get his name) literally ran back and forth to get the styles and sizes of shoes I wanted to try on. He even called 12 different locations to see if anyone had a specific shoe size/​color still in stock so it could be delivered to my house. He was EXTREMELY helpful and he continuously complimented the way I looked in the shoes I tried on.
They were offering 20% off a pair of shoes or 30% off two pairs of shoes. I ended up getting 2 pairs of shoes, one pair were nude sandals with a little heel and the other were some open toe cutout booties. :)

This store has a lot of choices and sale items compare to the other branches. I’ve got one pair of shoe that is on sale and another pair for a regular price but the sales lady was kind enough to give me a student discount and also got me a handbag for a good deal. The down side of it is the limited parking. Overall i really love shopping at this store. :)

I was on a shopping trip in Pasadena with my mom and happened in this store. The gentleman that greeted us (I believe his name was Luis??- he is also the store manager) was so fun and full of energy. I told him what I was looking for and he went out of his way to make suggestions and help my find the best deal. There was a pair of shoes I was going back and forth about buying for my husband but was hesitant as he wasn’t there to try them on and we don’t have a Steve Madden store where I live. Luis set up a way for me to return them to the store and refund my credit card over the phone in the event that the shoes didn’t fit my husband. Sold! The store itself is nothing to write home about but the excellent customer service and fun personality of Luis totally made the experience. If he lived closer I would try to steal him to work at my store!

There’s always room for more shoes! Upon entering the store it sounded like a club happening in there. They were playing some pretty good old school hip hop music which made the shopping trip a lot of fun. A sales associate came out to great us. Luis was a very friendly and helpful guy.
Boots are in style at the moment. They can get pretty pricey. Given the prices that ranges from $ 100 to a little over $ 200, you get what you pay for. So that there was a sale section but sizes are limited and to my dismay and my friends, they didn’t have the size we needed. Will stop by again and see what else is on sale or what new style that they have. Can’t beat the good customer service that Luis provided for us.

Girls and their shoes… sigh. It can become a real problem, especially when we run out of room in the closet to pile up any more shoes. Can we really have enough? No of course not!
Steve Madden, I really like you… a lot. I absolutely love the shoes you put on my feet, your quality, they way you always make me feel so good. However I don’t like paying an outrageous price for you.
I came to this little shoe store last week looking for a cute pair of boots, because I didn’t have enough of them already of course. This store was so tiny, with a very small selection unable to compare to the regular Steve Madden stores in the mall. That’s the biggest reason I’m giving a three star rating.
Also the prices were very high. Almost every boot I looked at was $ 150-​$ 200 and up. However Macy’s along with other stores offer many cute Steve Madden shoes for about $ 50-​$ 100 and I can use coupons to get them even cheaper.
They even had a 50% off section but it was slim pickings. I found a pair of boots I liked but they were the last pair and of course the wrong size.
The one thing the store did offer was good customer service. The guy who helped us was very friendly, accommodating, and helpful.

Hello my name is Felicia G. and I’m addicted to shoes.
So every time I come to this Steve Madden l want like all the shoes. Then I get a grip and pick a few pairs. However, into shoe madness, I always get awesome customer service and they make it easy to shop and extremely helpful when looking for shoes and finding just the right size. I definitely suggest this store for your store needs. Lasts time I was there I scored $ 20 shoes on clearance ! Give it a try !

Back for more!!! Once again great customer service! I made it in just in time before they closed and staff was awesome! Let me look around, take my time, find some goodies and I walked out with shoes for my son– 70% off! And a great handbag for me! Happy camper!

Visited Old town Pasadena while on vacation and decided to go shopping for shoes. I received superb customer service from the employee named William and the other guy working was also very friendly and helpful. I ended up buying 6 pairs of shoes which is highly irregular for me to do but the sales staff was so professional and the sale was great. William told me about the option of shopping a pair of shoes that they did not have in stock and I went for it. Although the store was busy William and the other sales associate were very attentive and continued to expedite assistance to all patrons. Great job and great customer service!

Great customer service despite being busy. The guys here were very helpful and gave good recommendations! Bought six pairs of shoes for a VERY good price thanks to the awesome sale they had going!

Terrible customer service!
Well, be nice to say hello and bye-​bye. But don’t you bother people with your stupid questions and attention. It makes sick, how you approach one after another asking in squeaky voices :“how are you doing today, and where did you get those glasses from and how can I help you to lick your ass so you could buy smth today” well I was ready to buy, damn it, I just don’t want to be annoyed in the store, if I need help I ll ask for it. Can’t you see you are not right?

I get better service if I went to payless… ALL the girls here are very rude I was here twice in two weeks… I’ll walk in AND no one will great me. I’ll look around while two girls are behind the counter talking away about their personal issues… I JUST WANT TO BUY SHOES!!! Can someone help me??? I literally had to go ask for a size, while they gave me a nasty look as if I was interrupting their conversation… I love Steve madden shoes but not all this drama

Staff was very helpful and courteous. Helped me with what I wanted and gave suggestions as well. Downside is the parking and limited sizes on sale items but over all great

I havent set foot into a Steve Madden in YEARS! I always felt as though his shoes were too over the top for me and the pairs of Maddens that I did own were purchased at a discounted rate at Marshalls or TJ Maxx.
I came in because I had received a gift card for Christmas and the Steve Madden website does NOT accept gift cards (LAME!). To my surprise I was able to find four pairs of shoes that I loved (1 pair of boots, 1 pair of booties, 1 pair of heels, and 1 pair of flats)… best part is that the entire store was buy one get one 75% off! I walked away with two pairs of shoes for $ 7 each. what?! There were some other styles I wanted that were out of stock and couldn’t be ordered because of inventory/​new years eve… something…
As busy as it was that day, the service here was impeccable. Two employees bringing me a bunch of size 8s until I was happy with my choices. The guy behind the counter even jokingly offered to carry my purchases to my car.
I may have to rethink how I feel about Steve Madden.

I hardly come in here, but when I do its usually to browse or to look for a specific style I want. I will say that when I do walk in, I’m never greeted nor does anyone ever ask if I need help finding a certain style or a shoe in my size like normal shoe store employees would ask. You’re not going to get great customer service at this location nor very knowledgeable employees (maybe the ones I were asking questions was fairly new?). Not the same experience you would get at the Nordstrom Shoe Department… not even Journeys (I used to work next to one in high school and those guys were on top of their shit). But overall… they’re friendly people. Ended up buying a pair not because of the customer service, but because I liked the shoes.

Customer service is everything and this was the worst customer service I have ever experienced. (red head) was the RUDEST girl ever. Won’t be coming back to this location knowing they have people like that working at this store. Very unprofessional.

Shoes are great, service is awful. I came in to return a pair of shoes I bought online that didn’t fit. The clerk on the sales floor was helping someone else, but she saw me walk in, asked if I had a return and said, «I’ll be right with you.» When she was done helping her customer, she came to the counter where I had been waiting. Another customer came up to the counter and asked her to get a shoe in a particular size, and she walked away to help that person immediately even though I had been waiting. I had to wait for another girl to come out from the back to help me, ten minutes later. Never going back.

I went on Black Friday and was disappointed to find that I could not find just a simple sleek black tall boot. Liked the coupons they were giving out but I was sad I couldn’t find what I was looking for. I always find Steve Madden shoes I love at Nordstrom’s…

Steve Madden is the BEST!
I love their new selections that come out every month. Affordable & comfortable! You can get a stylish pair of high heels in the range of $ 100-​$ 130
location is convenient, next to all the best stores on Colorado.
the staff is so nice and helpful, I always come out confident with the bags of shoes I purchase (:

Shopping for shoes, is pretty much Heaven on Earth!
I can’t even count how many pairs of Steve Maddens I own. Goodness.
I still have at least half a dozen, sitting in my room under my bed, waiting for their turn to be worn. HEHEHE!
This location magically, always has my shoe design and size in stock, I just don’t know why. Maybe its just meant to be? AND I can never leave with just one pair. Which is very ridiculous. I know, I only have a pair of feet, I don’t know why I leave with 2 pairs of shoes. Ha!
Question: Is it just me or this location has a lot more selections when they have a sale? Unlike other location, like Glendale, where they will have limited design, colors and size. This one seems to have it all.
Staff is wonderful, they are very playful as well.
Parking is located right behind, De Lacey structure is the closest.

I’ve bought steve madden shoes for as long as i can remember. original design, a bit of kitsch, and usually well priced. This store however seems to be more expensive than what i’m used to. I bough a pair of killer pumps that I love. Given that though, I don’t love the store. the people working there act they’re God’s gifts. Don’t get me wrong, the shoes are God’s gifts, just not the workers. I’d still go back, because I love the shoes.