Patient First

Currently not happy about current visit, Tired of half ass diagnoses. One time I got screwed from clumsy work and my friend today got a clumsy crappy diagnosis, think I’ll be going to find a real doctor after this joke. I shouldn’t have to come back to the doctors twice just to get a proper diagnosis, will update this soon

Very long wait times, lots of doctors and nurses sitting around and doing nothing but texting on cell phones. Not very clean, and has a very ‘musty’ or old smell. Once the doctor does come to your cubical he/​she only gives you about 2 minutes of their time before they are out the door again. So make sure you ask your questions quick. Also my billing was incorrect because they mixed up my SS and last name. It was the biggest headache to fix. Sat on the phone for hours with the rudest people. If I could rate this 0, I would. Avoid at all cost.

The website states that PF accepts Kaiser but they no longer accept it. Very disappointing. I was so sick and headed there for care and was turned away and had to head to the ER. You fail Patient First.

Prepare yourself for the longest wait of your life. Thanks to Teledoc I can usually skip having to go to this place, but when I have to (like when my son had an infection in his finger) they make you wait anywhere between 2 and 4 hours on average. This is because they usually only have one actual doctor who can help you working at any given time. You may as well go to the ER, it’ll be faster and if you really have something serious happening they’ll actually be able to help. The staff here is rude, the wait times are ridiculous, and sitting in a little wait room in the back while all the nurses stand around talking is as close to Hell as you can get while still alive.

I went here 12÷3÷15 just after 11 am complaining of severe pain in my neck and shoulder. Within a few minutes I was taken to the back area for blood pressure, temperature, etc. and was informed that my blood pressure was high. The young lady that took my vitals informed me that they did not have a bed available so I would need to go back to the waiting room.
Somewhere around 11:40 I was escorted to a room with a curtain for privacy. Around about 1 I’m frustrated that no one has even peaked around the curtain. I’m a diabetic and I had breakfast around 8:00 am and now it’s 1:00 and I can feel my blood sugar dropping.
I guess my point is that I understand these places get busy and I not the only patient but they could have informed me the wait time would be several hours. Had they extended that courtesy to me I would have grabbed something to eat next door. while I was sitting in the room I could hear two ladies sitting outside that were holding personal conversations. One of them objected to calling a particular patient. Maybe one of them could have come by the room to give me a time frame to be seen.
Finally I left at 1:15 the funny part is that they probably didn’t even realize that I left. Later that day my wife calls to complain and they tell her the office manager was gone for the day and they would have her call on Friday. Do you want to guess where this is going? That’s right no phone call.
I have already called my insurance company so they don’t pay for the service or lack of. I will call them 1 more time and if the office manager can’t handle my complaint I’ll call my credit card company and dispute my co-​pay.
Bottom line is these people just don’t care. Urgent care places are popping up everywhere there are better alternatives!

What you should take away from this review is Dr. Felicia Garcia, is excellent, the other semi-​female doctor is HORRIBLE.
Dr. Garcia is kind and compassionate, the other doctor is condescending and annoyed by your presence, like she is wasting her time by talking to you. I should have just waited for an appt with my PCP, but I can go to Patient First when I want. And I had such a great experience with Dr. Garcia, she helped me so much!
But I won’t go back here unless I absolutely have to and then I will call ahead and see when Dr. Garcia is scheduled.
You have been warned-​you are wasting your time seeing the other doctor. And if you want privacy, you can’t get it here. Just waiting to be seen, you can hear doctors transcribing their visits with patients and you hear EVERYTHING that is wrong with that patient and their name and DOB. The weight/​height/​blood pressure spot-​you can hear everything said in that area, too. I’m pretty sure there are some major HIPAA violations going on. It’s really awkward to hear some of the stuff.

DO NOT EVER GO HERE. It took 2.5 hours to be seen and 4 people were in front of me. As I heard the nurses and doctors in the hallways talking about their weekends and gossip I couldn’t help but want to walk out and leave. This was the worst customer service ever experienced.

Got there, great service, got in quick, doctor was awesome then waited over an hour for billing department, real customer service problem.
I am still waiting now!

I took my 7 year old son here for a laceration to his chin. The check-​in process was quick and easy but once we got in a room it took 3hours before we were seen. The medical assistant that took vitals & weight was very rude. The PA that we saw was wonderful though, worth the wait. He did a wonderful stitch job and really took his time. He talked my son through the entire process and made him really comfortable. When we took our son to his pediatrician yesterday for his 48hour recheck he was very impressed with the stitches. I’m not sure I would recommend this place just because of the wait time, I think they overwork their PA’s/docs.

This place is ridiculous! I have been here for 3 hours and have yet to be seen. I saw people that have come in after me leave before me. Completely disorganized, telling patients that they are super busy while their nurses are chit chatting instead of doing their job. Last time I come here.

Ok staff was ok. But for the money I pay for insurance I got a PA. AFTER SITTING A LONG WHILE COUGHING MY BRAINS OUT! I’ve heard people have been misdiagnosed but I wanted to see for myself. I went in with low grade fever coughing, earache and I was told I had a viral infection and i had to let it run its course. I continue to get worse went to a different doctor and was told I have sinusitis with bronchitis and worsening! do not go to patient first. Save your time and money

The wait is horrible! You can hear the staff talking about random things… their weekend, the weather, ect. Meanwhile sick people are waiting and it’s very frustrating. it took well over an hour to be seen and it wasn’t very busy at all. When I was finally seen, the doctor looked at me like, «why are you here?» Like I was bothering her. My eyes were blood red and you know my strep test came back positive, I think you know why I am here! Horrible bedside manor. Don’t they teach you that in med school?

My fiancée went there and was very inpressed. Courteous professional people, quick care and fast results. They had her in and out in less than an hour.

Nice people. Hannah the RN is very nice plus she is super cute! That’s a double win when your sick !!!

I’ve been here for four hours for a cough. There is no reason it should take this long

I am a very patient person, so when I walked in without an appointment I expected to have to wait. Well, try 4 hours. I wish I could say that I was exaggerating, but I’m not. I went in and came out 4 hours later. My time with the actual doctor was about 5 – 10 mins. The staff was so friendly, which is why I am giving this rating 2 stars and not 1, but their system needs improvement.
At one point when I was about to leave because I thought they forgot about me, the doctor came in. She was happy, friendly, and apologized for the wait. She looked into my problem and gave me proper medication. Funny thing is no one asked if I was on any medication and it wasn’t in the paperwork I filled out either (giving the doctor benefit of the doubt, I would assume the pills I was given don’t have any bad chemistry with any drug to exist in the world which is why she didn’t ask).
Oh, while I was waiting to be seen I easily overheard the staff talk about how they don’t get enough hours and get cut off before 40 and also learned about crab cakes being less expensive to just make yourself. Crab cake discussion is fine, but it made me a bit sore to hear the staff sitting around talking about food and I was sitting there for hours waiting.
If you have an appointment, I feel your experience will be much better because the staff is so kind, but if your going in without one, then I don’t think this is the right place to go.

I’m always a fan of Patient First. I went first thing on a Saturday morning and while there were about 5 people ahead of me, the check in process went very quickly. However, after being put into a room to wait for the doctor was painful. I waited about 30 – 40 minutes for the doctor to come see. Isn’t that always how it is when you go to any doctor? He was professional and helpful but did not apologize for the wait. I would go back.

I’ve had both good and bad experiences here, but tonight I decided I’m never going back. I came in to have a bite checked, and instead of being given possible answers on what might’ve bitten me, or even general advice on the other symptoms I was having, I was berated about entirely unrelated non-​issues such as my sexual habits and mental health. I don’t remember who my doctor was, but I didn’t much care for her condescending and dismissive attitude.
I wasn’t there to talk about condoms, I wasn’t there to talk about my mood disorder, I was there to talk about a specific ailment. I waited for two hours to talk about a specific ailment, only to have it hand-​waved because she was more interested in what goes in or comes out of my reproductive organs.
It’s not the first bad experience I’ve had here, but it will be the last.

This place is just awful. I don’t think the doctors have been educated at all. Doctor Lyons is an ass. She asks me if I have a fever. They took my temp on the way in unless they tell me what it is how the heck would I know? You are the doctor aren’t you? Then she proceeds to tell me that 99.1 is not a fever it’s a normal temperature. Funny cause when that happened before my family practice doctors called that a low grade fever. I hate this place and will normal ever go back. Not even in the event of a zombie apocalypse.

I’ve been to this location a few times for various reasons. I felt that I was diagnosed correctly each time and even purchased the prescriptions there, which saved me the time and effort of going to the pharmacy.
I go to these guys after hours or when my GP can’t take me that day. I don’t feel the wait times are horrible for a walk-​in clinic and I feel you get much better service than when I went to the CVS minute-​clinic.

I had a horrible kidney infection and was about to leave for a cruise… unfortunately I got sick late at night and went to this place to get care. I am so pleased that I did. The doctor gave me a shot of antibiotics and prescribed me oral antibiotics and pain killers. I am so lucky he was my doctor because I know alot of them wouldn’t have ordered as many tests as he did. Although it took me about 3 hours to get out of there, i am happy. I was thuroughly looked over and made sure I was good and ready to go.
I sincerely think I got better care here that I would have gotten at my regular doctors office. And it’s a much shorter wait than going to an ER.