Phillips Draperies

I wouldn’t use Phillips again. I needed some rods & curtains installed we had purchased elsewhere and asked them what they needed to give me an estimate. Jenny indicated that she needed the width size of the Windows which I provided. They sent me a quote based on how many feet of rods over the Windows. The installer came out and did the job and took the check. Done deal. About a week later Debbie sent an invoice asking for more money explaining that two of the rods were double that they did not count from the original estimate. This is the first time I heard of this. They made no mention of this additional charge in original estimate nor from the installer when he came out. I called Debbie and thought it was not made clear of these extra charges until after the fact. She indicated it was clear that foot of rod is a foot of rod. I further explained the hardware (#screws/​holes) to hang these «double rods» is no different than the singles. She said it doesn’t matter. She ended up offering splitting the cost however I still did not think this was business fair. The bottomline is I would not use them again.

I have spent the last year trying to find a good window dressings company for the many windows in our 100-​year-​old Craftsman, the end result of which has been a lot of frustration, disappointment and wasted money.
UNTIL I happened to drive past Phillips Draperies tucked away on Sierra Madre Blvd. I walked into their showroom with its walls of fabric books, its own factory and met Jenny, a very helpful assistant who introduced me to Debbie, a terrific consultant. The rest, as they say, is history.
After seeing a few photos I had taken of the rooms and the windows, Debbie met me at our home several days later, equipped with sample fabric books tailored to our home’s style and furnishings. In brief, within two hours we had made some beautiful, perfectly suited selections for our living room, little library, dining room, family room, kitchen, upstairs office and mudroom.
Production took about five weeks (a holiday intervened) and everything was installed a few days ago. The quality not only of the fabrics themselves and the production, but also of the installation (Daniel was careful, precise and pleasant) has taken my breath away! It is all we had hoped and more! I am having Phillips back to redo the remaining botched work done upstairs by the other drapery company!
So if you are looking for a superior drapery company that knows its business and can really deliver, don’t waste your time on all the others out there. RUN, don’t walk to Phillips!

Years ago I had a frustrating experience with these people — worst customer service ever. I was looking for something recently and decided to give them another try, but nothing had changed. I wanted to find out how much it would cost to get a particular window covering for one window, gave them exact measurements/​specs (which the receptionist didn’t understand), and then was made to wait for quite some time before getting a «ballpark» quote. I asked if there were other product choices (already knew the answer was yes since I’d been filling time looking at the sample books on their shelves) and was told that there was no one available to help me then. I said that’s OK, please have her call with the info, I wrote down my question in detail a second time, left my phone number, and never heard a word.
I suspect they just couldn’t be bothered with a small order. Funny that it never occurs to them that if they treated me courteously, I might go back and bring them bigger orders. But they’ll never get another from me.

We hired Phillip’s Draperies to provide two roman shades, two sets of formal draperies (all treatments in the same fabric), wrought iron hardware for those draperies, and one mini-​blind.
We have a 1931 Tudor house in Pasadena that needed window treatments in the living, dining and laundry rooms. We selected Phillip’s Draperies after a rigorous process of getting quotes from three competing firms. While the Phillip’s quote came in just above the lowest of the three quotes, our salesperson and residential window treatment designer, Debbie Jett, made all the difference to us. She was prompt, full of great ideas, very accommodating, not pushy at all and thoroughly professional. We changed the specs at the end, she quickly revised the quote and we signed the contract. We put 50% down (Note: other providers require payment in full up front!) and were told there was a six-​week turnaround time.
On 9÷23÷13, Daniel Allen installed the window treatments two weeks ahead of schedule. Daniel is expertly skilled, very precise, and quite pleasant. He spent several hours making sure everything was installed perfectly. Debbie had measured all treatments accurately. The heights and widths were correct, treatments in both the living room and dining room were installed at the same height visually creating a horizontal line across the two rooms, all hardware is secure, and the roman shades rise and fall as they are designed to do. Daniel then set up the draperies to be «trained» for the next three days to hold their folds and fall correctly over the course of time. We just are stunned at how beautiful the treatments look! We keep doing double takes as we walk by them. We are so happy!
Phillip’s Draperies is very efficient and all components of our order were made locally. The roman shades come from a local manufacturer (in Covina, we believe), the draperies are made expertly by hand directly at Phillip’s shop and the iron hardware comes from North Hollywood. We even made a trip to see the wrought iron hardware at the manufacturer’s showroom just to make sure we made the right choices. To be sure, we are not easy clients. ..
Phillip’s Draperies has provided both residential and commercial window treatments since 1947. That’s over 66 years of experience for which there is no substitute! There are multiple reasons for their success, but in particular, Debbie Jett, is just superb. Even the wrought iron manufacturer independently recommended her to us prior to our contract with Phillip’s Draperies. We’ve been told that other designers call for her help, too. There is no reason to shop anywhere else. You won’t be disappointed. We’ll be calling them again in the near future. Thanks for a job well done, Phillip’s!

Great people, great products!!! I would highly recommend this place. I’ve had a wonderful experience working with them.

I highly recommend Phillip’s Draperies. When I inquired about the possibility of installing blackout lining in my year-​old drapes Debbie and Ed were happy to help and offer me a few options. The new lining on the drapes are perfect, the drapes look better than they did before and they do a great job of blacking out all the light in my bedroom.
A+ establishment!

I’m so surprised that someone had a bad experience. I’ve used Phillip’s Draperies for two remodels and they were fantastic. Nothing was too much trouble and they made sure I was happy with the end product. Debbie, my designer always gave me great advice. On my second remodel I decided to go through COSTCO because Phillip’s couldn’t match Hunter Douglas prices. I had nothing but problems and COSTCO made sure Hunter Douglas took back or repaired what didn’t work. In the end I called Debbie and redid part of the job.