Supercuts

I will cut to the chase here. There can often be a 20 – 30 minute wait but it is worth it. The staff here is friendly, efficient, and talented. I get my hair done here every month and If you know what you want they can make it look like you imagine it. To optimize your experience here I recommend you research what you want and how to convey that to the staff.
Practical info:
— 12 seats for the wait with an ample magazine pile
— Touchscreen sign-​in
— $ 20 basic cut (add a tip)
— Next to a Starbucks

Ok I decided to come in & get a haircut but changed my mind. I want to say the location is great because it’s right next to Starbucks. Got me & my hair dresser a drink. I would Love to say she is soooo nice courteous & very knowledgeable in what she is doing. She takes her time & explains the whole process! It’s best you call ahead of time to get a haircut or anything so you won’t be waiting long but it is worth the wait. Thank You for Everything Tiffany it was a pleasure & I will be back again! Tiffany you deserve a Raise

Took my daughter in and there was no wait. They listened to what she wanted for her hair and she loves the new hairstyle.

Was serviced by Sherrie (hopefully got the name correct :)) and happy to say came away very happy with the haircut. She followed my guidance exactly and offered a suggestion which came out great and which I’ll add to my instructions going forward (I’m visiting the area for work; am not a local).
Very minor criticism: I checked-​in online but still waited ½ hour. Sherrie was very sincere and apologetic for the wait.

I sat in this place for 30minutes waiting.
When I arrived I asked how many people in front of me, I was told (1). Straight up lie.
The two people cutting hair finish with the people in their chairs and they take (2) other people. One of whom walked in after I did… When I called them out on it, they said it was because she had an appointment.
Don’t lie to your customers. Some people have a schedule to keep. Your lie, or inability to schedule your clients with any concept of time or effectiveness has an effect on the person waiting who is on a tight schedule. Especially when they expect you to be truthful.
Thanks for ruining the rest of my plans for the day.

I have been waiting for almost 2 hours. They havent called me yet. They called people who made reservation by phone. So when is my turn? I checked in already without appointment, but i hv been waiting for almost 2 hours. People keep coming. You have to be patient if you come here. One think i like is they are polite.

Went to this supercuts because it was closest location to my parents home and I can not get my hair cut anywhere else. I know live in downtown and make the drive to get my hair cut by ERIKA.
The location recently got a remodel and it looks great. The seating area is nice and open. The location is kept very clean which is super important; no one wants to take a seat in a chair and be covered in hair.
I have had my hair cut and colored here and both experiences were great. The washing station in the back has a super comfortable reclining chair with footrest. Ask them to turn on the massage option it’s super relaxing!
I personally get an undercut. I use a machine on the sides and purely scissors on top. I am super picky with my cut and only here have I always left satisfied. The service and great price always makes the drive worth it.

You need to be patient when you go to this place, they take a lot of breaks between customers. They are nice and apologize and tell you «just a couple of minutes», but it’s more half an hour until you finally get your hair cut.
The haircuts are ok, you pay $ 18, what do you expect, nothing fancy, just a haircut.

Their phone/​internet sign in I had No idea about until 4 people showed up and were taken before me. The staff was so rude about explaining the policy. They never looked at me, laughed about my wait and were unmotivated to expedite haircuts. !0 minute breaks in between people! Im sure its a long day cutting hair but they treat people like cattle

I’m a curly girl who likes to wear her hair straight (ish) sometimes, so it’s important to find a haircutter who understands curly hair issues. It shrinks when dry, don’t texturize it because it will just frizz up, etc. I’ve been to MIRANDA twice now, and each time she has given me a cut that I can wear both curly and straight, and it doesn’t cost me $ 100. I don’t need much of a «style» because of my curly hair, just need something that looks well groomed and keeps the dry ends at bay. I have been to so many salons and have had so much curly haircut trauma, that now I don’t let just anyone cut my hair.

I drive about 20 min for this location because of Diana, I don’t let just anyone touch my hair. she always on point with what I want and what I’m looking for. she always goes above and beyond to make me feel comfortable and satisfied.

I’ve been cutting my hair here for about 4 or 5 months now, I gotta say Diana is one of the best barbers there, shes been taking care of me and my requests are always perfectly how I want it, shes the best, the atmosphere is the best and they have great taste in music haha. In all seriousness, I recommend this supercuts and request Diana, she’ll take care of you. 5 star service at a good price.

Awesome Haircut, Thank you ERIKA. I love the details since I have a difficult hair & she’s very friendly easy to talk to.
Price is good compared to others in the area where you have sit for hours waiting for a $ 15 cut (trust me i have done it) I rather waitless and pay a $ 3 and go about my business. I value time over money ($ 3).
I have paid more $$$ at other places and i get a better cut @ supercuts by erika.
Their wait time is minimal and since there is a Starbucks next door is awesome to enjoy a cup of joe why i wait.
I look great and feel great.
Thanks Again Erika

I am very picky when it comes to who gets to cut my hair, I don’t just allow anyone to get near me with clippers but this place is excellent, I usually request Marina, she is one of the best hair dressers I have ever encountered. She is one of the few who is able to do exactly what I ask for. She is always cheerful and super friendly, she never gets distracted and is always focused on the customer. Unfortunately she only works once a week on weekends, whenever she’s not there I tend to postpone my hair cut until she’s available. She is very knowledgable when it comes to products, she is also very professional. I give this place 5 stars.

I have been going to this Supercuts for years, usually Marina cuts my hair and she does a great job! Very professional and friendly, always lets me know if they have any products on sale.

Initially I came in to get my dark hair lightened to a lighter brown, but Sophie convinced me to get highlights instead and gradually work my way lighter. Next day my hair was very brassy. I came back to get it toned, and heard the workers giggling in the back about how I wanted it toned down for no reason…
Got my hair toned for free but not coming back

This is the only place I go to get my haircut because of Miranda. Miranda always knows what I’m looking for — I tell her what I want and she’s able to accommodate every time. I know I can probably get cheaper at a local barber, however knowing I can go to see Miranda tell her what I want to get, exactly what I’m requesting, and leave feeling like I look good is important.
On occasion, I’ve had to go to other staff members. They’ve always been more than friendly and willing to accommodate and provided me with great haircuts. Overall I am more than happy with the service I get here!

This is the place where I usually get my hair cut. They push their products on customers quite a bit, but I think that’s common in the salon industry. They also definitely cater better towards women than they do to men, though this location seems to get a lot more male customers than female customers. Women seem to be satisfied than men do with the finished product. All of the stylists are women.
Of course, a salon/​hair cut outfit doesn’t really matter unless you have a stylist you trust. I typically get my hair cut from Miranda. She is really good at damage control, when another stylist has really eff’d up. However, like any stylist, she tends to talk, gets distracted, and tends to do a better job when she’s focused. But there are worse, believe me. Sadie cut my hair once and I said never again.
They are somewhat pricey — hair cuts for guys average around $ 20! Again, their price system seems better suited towards women, since they get more value for what this Supercuts charges. Most guys (although I cut be wrong here) figure a basic hair cut should be no more than $ 13.
So, given how hit-​or-​miss they are with guys’ hair, how pricey they are, and the fact that they also charge you an extra $ 2 to request a stylist, I figure they’re worthy of around a 3-​star grade.

This place is seriously one of the worst salons I have ever gone to (EVER)!
I have lived all over Los Angeles and recently moved to Pasadena and was looking for a pretty cheap place to get a quick trim and relayering. I got exactly what I paid for! Awful service with very rude stylist on top of a shoddy cut. I have gone to a range of different types of salons, from very expensive to very small mom and pops salons; this was the worst customer service thus far. Stylist were very rude and made me feel like I was a burden because they wanted to take their breaks. The gal that finally decided to work on me made it very obvious that she did not want to do my hair. She rushed through my cut and refused to give me short layers at the top although I had told her from the start that this is how I would like it done. I realized after paying her, that she was in a rush to get to Starbucks next door, hence the reason she did not want to take off more length on my top layers.
I would not recommend this place to anyone unless they like to feel highly unwelcome and want to risk a chance on their hair!

I would not suggest this place to a blind person.
Absolutely no customer service. The staff is terrible– All of them. Cecilia, Martha, and the entire team.
I wish I could tell all this to the franchise owner of this place.
I have had a couple of bad experiences in the past at this place, but today it was the third strike. I am never going there again. Ever !
Pros:
1.Plenty of parking at the back
Cons:
1.The staff does not really know how to cut hair.
2.The staff is not friendly. They are continuously talking to each other rather than paying attention to the customers. Plus they are always complaining about everything.
3. I always called-​in before going, but still they have always made me wait for additional 15 – 20 minutes. That is just wrong. I dont have respect for a business which does not respect my time.
4. The attitude of the staff is bad. They are rude, short tempered and dont care the about customer.
This is the WORST salon in the entire Pasadena-​Altadena area. I can guarantee that!