Michaels

Use a coupon or you’ll pay too much. Be prepared to stand in line. Seems like there are enough cashiers. Avoid the place like the plague during the holidays unless you go right when they open.
Huge array of craft supplies & great clearance items.

Worst michaels experience by far! Really rude check out lady who rung up the wrong price and was mad at me! Never going back there.

As a dedicated crafter, Michael’s is usually my go-​to place for quality craft supplies. That being said, I will use WalMart to buy crafting supplies that I use for/​with children.
This particular store is always clean, brightly-​lit and well-​stocked. However, I cringe at some of the prices sometimes. Additionally, there is not a good selection of counted cross stitch supplies, including fabrics and speciality flosses and threads. There are very few kits, and very few cross stitch pattern books. There is an excellent selection of yarn for crochet or knitting, and this store also has a good selection of frames.

This store is great in terms of having just about everything under the sun needed for making any craft you could think of. Problem is, it is extremely difficult to find an associate in the store to assist you in finding items you may not be finding on your own. Lines at check out are sometimes very long. I feel they need more employees to boost customer shopping satisfaction and ease.

What is up with all of the sale tags? They’re on almost every product. Nearly impossible to decipher. If I ever pay full price, I feel cheated. Also it’s kind of a yard sale al all stores. Hard to locate items and they never have the same stuff, something you want consistency on.

Yesterday was Sunday and it was 20% off your entire order day + you could use a 40% off coupon on one item so I took a shower and got dressed and decided to venture out on my 1^st real day off in a while (I was just going to stay in and flake out and rest) but when they emailed the coupons to me… I decided to go off the hill and head to town (which is a 12 mile drive!) It was funny cuz my daughter who lives in Los Angeles called me and said «What ya doing?» And I said… «I’m on my way to Michales» and she said «Me too!!!» Ahhhh… we are soul mates. What can I tell ya? We laughed and wished we were headed for the SAME one but… oh well…
Anywaaaay, in the past, I have not been too impressed with the customer sevice at this particular store but there was a customer service gal who was so helpful named Jackie there that my opinion had no choice but to do a 180 and… $ 100+ later thanks to her assistance and great advice and patient leading me to different aisles… I totally changed my mind about this Michales and it is now my favotire… thooooouuuugh any «one» that my daughter is at… would have been my true favorite… but Jackie helped make it a nice shopping experience anyway!
Kudos to Jackie… That store got a gem when they hired her! She acted as if she was actually happy to be there and even happier to be helping me… In the past most of the employees seemed to feel just the opposite. Hopefully they will give Jackie classes to everyone new that they hire!

I am reviewing their framing department. I recently brought two art prints in for framing. The staff was helpful and friendly. Unfortunately, when I got them home, I realized I’d really made a big mistake on one print… it just didn’t look good, due to my choice of colors. My bad, since I chose the frame and mat, right? I called them to ask how much it would cost to put in a different mat. The lady was very sympathetic and said she would try to get me the discount I’d come in with, since it would technically still be the same order. Again, they did not have to honor this, as the mistake was mine. She said she would contact the manager and get back to me. So an hour or so later, she calls me back and says the manager said to do the re-​matting FOR FREE, because it was very important to them that I be happy with their work. Free! I cannot believe it. It may be a little thing for them to do, but they just earned a loyal customer for life. I will be taking all my art there for framing from now on. Customer service like this is a rare thing in this day and age.

The company needs to train the Paso Robles employees on customer service. After asking for help, employee 1 pointed me to a product and said employee 2 could answer questions. Employee 1 called for employee 2 who would not answer questions but suggested rather than buy products have the work done professionally. Then employee 1 suggested looking up info on Internet. I was willing to but hundreds of dollars for a community project. We will now go elsewhere.

Michael’s is cool! They have stuff you never knew existed, and some thing that have always helped us decorate and create in new inventive ways (at least for us) The stock is always rotating and I have no idea how they ever keep it straight, but they do. Come in and enjoy, I do!