Petco

I’m iffy about this store. My boyfriend and I just got our bearded dragon from here. From their responses to my questions I felt as though I knew more about bearded dragons than them from doing maybe a week of research. There were a lot of bearded dragons in the very small case. The humidity in the tank was upwards of 80% and it was dimly lit. They don’t have much option in live food that’s for sure. Just mealworms and crickets. Most of the mealworms are dead and you’re not even supposed to feed a juvenile mealworms in the first place. When we took our beardie home he was very lethargic. He just laid in the cage, flat, and closed his eyes. I got really worried so I gave him a soak in some warm water. After that, he completely perked up. And on top of that he shed a lot of skin. It seems as though he had been totally dehydrated. The only reason I’m really glad I bought him is so that I could rescue him from potentially passing away there. The employees here are nice with good intentions, but I’m just going to stick to buying things online and at local pet stores. They seem to know more about what they sell.
Update: We took our bearded dragon to the vet and it turned out he had parasites. The vet said it was extremely likely due to the fact that they aren’t properly housed here. Be prepared to spend money on vet visits and medicine if you get an animal from here.

Dog grooming — went to them for years until they canceled the day of our apt. They said their groomer was a no show. They gave us another apt for a month later. Never going back. Such poor customer service.

Well stocked Petco location with an AWESOME fish staff. (They are humans, not fish). I am a goldfish fan and recently went to buy one for my daughter. The woman in the fish department was about as passionate about goldfish as I am (which is a bit scary, but hey, she’s the one who works at Petco, it’s a good thing). I was very happy with the customer service. No pressure to buy stuff you don’t need — just the facts and great advice.

Jessica was our Puppy 1 trainer for our new English Bulldog, Grace. She was kind and patient, not just with the dog, but with my 8 year old son and I too. Grace has learned a ton in just six weeks and I am thankful to have gotten to know Jessica. If you are thinking of signing your new pup up for a training class, I HIGHLY recommended Jessica at the Petco in Paso Robles!

Customer service is good. I’ve bought a dog nail trimmer and was able to return it opened with the receipt for a full refund. The store itself does not have a whole lot of items, but it’s good for basic stuff when I don’t feel like driving farther distance.

I really like the customer service that is provided here. Whenever I bring in my boxer, she always leaves so happy and full of treats from the employees. I like their selection of treats but am disappointed they stopped carrying Eukanuba Boxer food… she loved it! Prices for toys are a bit high but I enjoy receiving palsrewards

I took back a $ 75 bark collar, that hadn’t been opened & I had a receipt. I was told by the Rep that I could only get store credit. When I asked whether that was a store policy or company policy, she told me it was a company policy. I refused to get the gift card since I will no longer shop there. Today I stopped by the PETCO in Arroyo Grande, & I was given a full refund without any questions asked. Do not shop at the PR store! Send the message that that kind of response is unacceptable.

It was my puppies first time and he peed twice on himself, but they did such a great job being he was such a handful. Thanks guys he will be back.

I took my two Dobermans in yesterday for nail trim which usually done by my vet. I was a little Leary but to my surprise, I was very impressed. I had explained that one nips and that she may need a muzzle after meeting the dog she said she would be fine and to my AMAZEMENT they both did
Great especially being the 1^st time being done with buffer and not done out of my site, they were done much better than my vet and were not traumatized
My vet usually takes her to a seperate room and my dog comes back terrified, leaving me wondering the method used and my wife being upset that the nails are still long
We will be back hoping the female who did her nails does not leave any time soon! She was great with my pets !!!

I grew up in Paso Robles, so when I was on my way to move cross country, I decided to bring in my dog to get his nails buffed. At first, the ladies seemed very nice and we explained that my dog typically had a hard time getting use to nail buffing. The Petco in San Diego has kindly worked with my dog and he’s improved so much that we owe it to the staff. After explaining this to the staff (and I’m sure they read the other chain’s notes on the computer), the young lady replied that she understood. My husband even added that the staff got it down to one person to buff the nail and the other staff member would hug him. Soon after, my husband and I could see that she was visible scared and did not want us to put on his muzzle to calm him down for nail buffing and invasive pet exams. After handing the muzzle to her and walking to the main store, we could hear our dog Unilocaling. As this is what my dog would initially and sometimes do with nail buffing, we knew it was going to be a problem. I offered to the staff that they could either stop and or have us hold him, but she ignored me and then replied, «she will hold him.» I then walked away and waited. After getting my dog back, the young lady said that next time they will have to charge me extra for handling or to quit the service as she said my dog was trying to nip the other lady holding his head. I complied and let her know that was what I was talking about and that I offered to have them stop and or help. The young lady then continued to offer me advice «play with my dogs nails everyday and use loud noises with him.» She then looked at my younger puppy and said, «you should probably do the same thing with her.» Uhhh, what? I guess she didn’t pay attention to what we were saying. I didn’t care for her wise advice but I still tipped her $ 10. Won’t be coming back here again.

I took my dog here in the morning to get her nails and hair trimmed, teeth brushed and a bath. I was very satisfied!!! My puppy looked amazing. I do not know the groomers name but she had a southern accent. I would definitely have her groom my puppy again! She was very caring and knew what to do. :)

Seems to have a management problem. Several months ago asked if they had water kongs, no, can you order them, no, we will have them when summer comes, interesting. The standard answer whenever they are out of anything is that shipments come in on Thursday however they never know if what you are looking for is in the shipment. Today, a Saturday, they were out of so many types of premium dog foods it was amazing and of course the shipment comes Thursday. I shop in many a Petco but this one is a messco!