Ulta

I called to book a hair appointment. Only their manager was available and it turns out she charges more than the rest of the girls. The reason — she is the manager… Great management ulta

If I could give zero Stars I would, BAD costumer service, nothing like sephora. I came in today for the 3^rd time to try and get a facial and this time the only lady they have doing Dermatologica wasn’t too busy or on a brake nor disappeared, she was gone for the day at 3pm REALLY? And I had to literally chase one of the employees around for her to help me with those news. I also needed a toner and an exfoliator which I needed help finding but employees seemed to literally be scared of people, some of them were just doing each others makeup. I just had to walk out the store because no help was received! If you are a costumer don’t even bother on going there, and if you’re the Manager do something about your costumer service please.

I have been very pleased with my experience at Ulta Paso Robles. I go in for my regular facials with the esthetician Lotte. The dermalogica products she uses are in my mind the absolute best. I am in my fifties and my skin has greatly improved thanks to the professional facial treatments I have been getting from Lotte. She does a great arm and hand massage as well. Lotte is very knowledgeable about the products she uses and the specific products she has recommended for my skin type. The store and esthetician salon is well organized and very clean. The staff is super helpful and welcoming. This store is my to go to for all skincare and haircare needs. Everything under one roof and an excellent inventory.
After reading the other reviews I have noticed that they are all over the map. Too many staff, not enough staff; I guess people can be fickle. Great store!

I still go and get my brows done by Sahara (Nichole) and I am regular customer of hers. She knows her brows and I get complimented on them all the time and she also knows about products as well. She never lets me down at all and if I come in and say I want something different she does it. She’s my favorite employee there and if I ever have any questions on certain brands she is the only one I will ask.

I don’t understand what’s with the employees at this Ulta location. You have to ask them for a sample they don’t voluntarily give you a sample like Sephora does, and when you ask for a sample they give you dirty looks and act like you ask them for their firstborn makes you not want to come here.

So I’ve been in here a few times and not once have I had anyone offer to help, actually I have had them look at me and walk away. Plus, they are always out of stock on so many items. It’s close to home but I will be making the trek to Sephora from now on.

Alright through all of the other reviews on here you’ll find that the customer service can be overwhelming, if I could do 3.5 I would.
You’ll be able to find great products here if you can bare through 5 different workers interrupting you and asking if you need help.
Now, I went in to get a brow wax and the girl was super friendly, and she actually did a great job on my brows, but at the end she used concealer to cover the redness that wasn’t my shade at all, and drew on my brows, and it did not look good. I felt like Snooki from Jersey Shore. When I let her know i didn’t like the make up she immediately gave me makeup remover to clean it off. In he defense she was in a hurry to get to her break, which i can understand, but if you work at Ulta you should be able to color match.

I have really tried to like this Ulta. I come in at least once a week. The customer service is just awful. I’ve now had 3 bad experiences in a row. All of which took a lot of time and the end results were all poor customer service. I wish that Sephora was closer.

I have been to this store many times and only return because they carry the products I enjoy. The staff until my visit yesterday has been less than helpful… Yesterday I was so impressed with my entire experience. They must’ve gotten new staff. Everyone was cheerful and happy to help. Then at check out I was helped by such a sweet girl. VANESSA… This girl was what this store needed. Very professional and so sweet! Thank you Ulta for having a great employee such as Vanessa. I wish her much success in business.

Staff seemed helpful and knowledgable but after spending over 225 $ there I went home and did some research on the products I bought. The Clinique rep (autumn) had lied to my face about certain testing that the products had been thru. After consulting Clinique, there was no evidence to back up any of her claims. I won’t return even tho it’s 25 min closer to me than Sephora. I don’t like being lied to just so a rep can make a sale. She also had a friend (and at one point her husband and daughter) there visiting her while at her job which I thought was inappropriate and not professional– and to be honest it was awkward considering I had gone in with a makeup free face in hopes of finding a perfect match for a foundation.

I had received a $ 10 dollar off coupon and finally found a local Ulta location. I picked up a few things however most things we not stocked. I came to the register to pay for my selections. Apparently my coupon had just expired and could not be honored. I did not need any of the items I choose. You brought in the customers but could not follow thru.

First thing I noticed when I went into the store the first time was the amazing smell and how clean it looked.
I was there on a mission to find a new foundation that was going to be great for the summer. I asked for some help since I had only used drug store makeup in the past. she sat me down with a few choices but never gave me prices on any of them.
She applied the 3 of them in different intervals so I could see the difference and pick which one I liked. I picked the Clinique bottle thinking it was what was best for my skin. It was $ 27, definitely not what I had in mind for a price but I bought it anyways. After my first use applying it to my entire face, I wanted to return it. It was supposed to be a lightweight formula and it felt like i was putting waxy lipstick on my face. Lol. Not buying that one again!

I love going to ulta, but this ulta is terrible half of the employees are super rude even a manager. They are never fully stocked. Never receive the newest things from brands that they carry till maybe 3 months later or never!

Jordan was great !

Where do I begin? The staff is nice but have zero knowledge of makeup, shelf stocking or current promotions… It literally took 3 employees including the manager to figure out the sale on urban decay (after I had to go back out to my car to retrieve the current ad since they didn’t have a copy)… Always a painful experience everytime I’ve been in… Do yourselves a favor and just drive to SLO and hit Sephora…

this place is unprofessional and I will NEVER have services preformed there. I was lucky to get same day appointment when i called but less then a hour before my appointment time it was canceled and NOTHING was offered in compensation, not even an alternate appointment time. I understand people get sick but you can at least try to accommodate an brand new client. I WILL NEVER BOOK AND APPOINTMENT AGING!

Finally Ulta is in our area! I have been to other stores and knew what to expect. Sadly, they are not very educated or trained with the products they sell. Unlike Sephora, where you can find good recommendations. Most of the associates are clueless at Ulta. But I go there for some of the good coupons, rewards and deals. And they do have a good return policy, unlike Sephora. I have had a terrible experience with Sephora’s managers and returns.

This place seems overpriced. The people who work there who are supposed to be able to offer make up advice looked like painted clowns to me. AHHHH no thanks. I don’t know how to apply makeup but I know I don’t want to look like THAT. Decent selection, but in a place like this where prices are this high, you expect a certain caliber of employee. I didn’t encounter that here. Sephora is MUCH better. They were out of loyalty cards, which was irritating because I spent more money than I should have & it would have been nice to have accumulated points. Though, I am doubtful I will come back. Target, or CVS are just as good.

I love this place! My daughter turned me on to Ultas during a trip home from San Mateo visiting our friends. The one we went to was just opening and they had their grand opening scheduled for the next day so I didn’t get to go in, but when I went to LA I visited one and felt like a kid in a candy store!
It is similar to Sephora but also has drugstore brands in there as well. So you can spend a few dolllars or a few hundred dollars. The staff is very helpful and there are all kind of gifts which if you become Platinum you receive along with chances to gain more points. I am ashamed that I became Platinum before the end of the year but now can’t afford to go there! JUST kidding! But I did kind of go wild. I’d like to say that I earned my status buying Christmas gifts and I did, but most of it was for me!
After starting a new job, and having to wear more executive clothes, I started getting more into skin care and make up and am having a blast! I LOVE Ulta! I am so glad that they opened close by. They carry Philosopy which I used to have to drive to San Luis or LA to get at Sephora and now it is like having a Sephora PLUS+ in town!
Did I mention the staff was great?
Patience and Rocky are my favs and yet I wish I could remember everyone. They are all willing to give you demos of different products. I also really like the manager. She is down to earth and no pressure and I did come back to buy a pretty expensive DePuffing Eye Serum from Exuviance that has reeeally worked! Or is working…
The only thing I might take one star away for is ON LINE customer service… They could learn a think or two from the crew at the Paso Robles store and since ON LINE has nothing to do with my Ulta, They get all FIVE stars from this happy customer!

I’ve come into this location twice already and I’ve had the same kinda okay experience. I’ve been to 2 other Ulta locations before so I know what to expect. This location however has the most aesthetically pleasing lay-​out that makes the most sense. The fact that everything is always stocked and the testing areas in the makeup department are always clean is perfection compared to other locations.
I think there is a problem with the way Ulta trains new employees because I’ve picked up on hit-​and-​miss customer service problems and it’s always the same thing. Nobody is ever there to help you out and they barely have any staff members on the floor (that are not running the cashiers) that can help you out if you need it. This is the most noticeable if you come in during non-​peak hours. I don’t quite understand why customer service has to suffer if you choose to come before/​after non-​peak hours.
Another thing I’ve noticed is a lack of knowledge about the products they’re selling. I don’t expect every person there to know the ins and outs of NYX cosmetics, but it is helpful if employees have experience with the products they sell. I don’t believe this is something they require employees to have, but I know that if you’re going to sell beauty/​hair products it’s probably best to know the product.
The reason why I knock one star is because on my way to check-​out I overheard the manager complaining to an employee who was ringing up a customer about the difficulties of training other employees because everyone has ‘their own idea’. I don’t think this is an acceptable conversation to ever have in front of a customer. Have it before work, on your lunch break or after work I don’t care, but it’s completely unprofessional to complain about your employees as a manager when you’re ringing people up.
To end on a positive note, on my second trip to this location I was rung up by Lucia. It is rare for me to see a cashier at an Ulta location be as friendly, attentive, and quick (she cut down a long line in record time) as she was. She helped me out with a minor problem on my Ulta card and made me feel like it wasn’t a disservice to her.