Starbucks

The poor review is due to the terrible service I always receive. There is two employees that I’ve seen so far that actually smile one is Katie the other I don’t know her name. I live fairly close to this Starbucks but prefer driving all the way to the other Starbucks near the bowling alley because of the difference in service. One of the employees at this Starbucks always seems so dreadful :(

WARNING! DO NOT GO TO THIS STARBUCKS! THEY DO NOT GIVE YOU AS MUCH ESPRESSO AS YOU PAID FOR, EVEN IF YOU ORDER AN EXTRA SHOT! I have been a Starbucks regular for a little over 3 years now, meaning I go in almost every single day. After going to this location for over a year, I never expected this extreme level of unprofessionalism. Grace, a Starbucks employee, deliberately put egg nog in mine and my boyfriend’s drinks to make them taste bad. I have never had to drive back to a Starbucks, and accuse someone of sabotaging my drink, until now. The worst part about it, when we drove back to ask her to remake it, she started throwing a temper tantrum and throwing things everywhere (even splashing coffee all over the counter & almost on my boyfriend). She didn’t even try to deny tampering with our drinks, and adding eggnog, which she had mentioned to me before that it was disgusting. As of that day, we completely quit going to this terrible location. We have started going to Barnes & Noble café, only to learn that at the other location, they were not giving us as much espresso as we paid for. Meaning they were not only making our drinks with less espresso than required, but they also charged us for an extra shot every day, but didn’t put it in our drinks. We honestly have never been rude to any of these employees in the slightest way, so I think it’s safe to assume that bad management is to blame for the extreme lack of customer service and skimping people on espresso.

We entered at 9:50pm (ten minutes before close) and for the next three minutes we experienced one of the worst customer service! Now don’t get me wrong the drinks were on point but the attitudes emanating from the employees were appalling! No please, thank you’s, OR smiles. The way they asked a simple question seemed that we were a nuisance to them.

I have to say, this location has grown on me. It isn’t the largest and there are very few seats. In terms of a place to hang out and talk it’s not good. It’s also a little dark in here, ok sorry, enough complaining!
4 stars because despite it not being the best location, size or ambiance filled (hence me knocking off one star), the staff are great! They’re really friendly, upbeat to a point that you can’t help but be happy! It’s contagious! Thank you guys for being so great, you get 5 stars from me for service and awesomeness!

If you come here make sure you ask for Ashley, she seems to be the only employee with a good attitude. She’s awesome and extremely helpful. There’s a blonde who works here that’s extremely rude. Or maybe she was having a bad day when I came in. Either way, the staff hasn’t been friendly since 2010. I’m glad Ashley is an employee otherwise I wouldn’t come back.

Just like any other starbucks, however in Pearland, there always seems to be a high school reunion going on! Hah!

This is one of my new favorite starbucks locations. It’s located at the Pearland Town Center Mall inside the Barnes and Nobles. It has lots of tables, outlets, and the service is really good. This location serves food and also has dessert from the Cheesecake Factory. If you have a Barnes and Nobles Member card they will give you a discount on your purchase!