Ocean Moving and Storage

There is a reason why this company has all 1-​star reviews. They are dishonest and have zero customer service. I am extremely disappointed I did not check the reviews on here before booking with them, as it seems my problems are common with other customers as well.
1. Overcharging on the inventory list. You will be charged for more than what is listed on your inventory list. When booking, I was trying to get my quote as close to accurate as possible. I told my moving specialist, Glen, the exact dimensions of all my items and even overestimated my box count– telling him 31 when it was actually 26. The two movers who picked up my things explained the quote may be more, depending on the actual cubic feet. I understood, but explained it shouldn’t fluctuate much because I had given my exact dimensions of everything and even overestimated. After they moved everything in the truck, I was asked to sign agreeing to an additional 66 cu.ft., which was $ 339.90 more. My original quote was $ 1,462. That’s a substantial 23% increase. When asked to explain what the difference was, I was told «the packing materials add to the dimensions» and «some boxes were XL instead of L». I asked the cubic feet difference between the XL and L boxes and how many boxes were misquoted. (When booking, I told the representative my box dimensions and HE selected which corresponding «size» they were…) I also asked how much their packing materials added to the cubic feet. Their answer was simply it was 66 cu.ft. more once it was on the truck. No further explanation. I would have accepted any sort of rational, mathematical explanation. Their answer was arbitrary and proves they will up-​charge you for no logical reason or that their estimation algorithm is systematically flawed. Or both.
2. Unreliable time frame. Glen, the moving specialist I booked through, guaranteed my delivery date of 7 — 14 days from pickup when I was discussing booking my move. The delivery week was the most important aspect of choosing my moving company. We planned the pickup date based on making this promised delivery week. When I called the Monday of my delivery week to get an update, I was told it was going to be an additional two weeks because my items were still in south Florida. Glen admitted this was a mistake and verified that he had originally told me 7 — 14 days. After speaking with his supervisors, he said there was nothing further they could do to accelerate the move and that we were still looking at an additional two weeks. The supervisor/​dispatch coordinator, Eli, also admitted Glen’s mistake. That is it. This happened on a Monday, with six full days left that their mistake could have been resolved in. No discount. It is now a week past my promised delivery date and I STILL do not have my delivery.
3. Customer Service. I would have never known the original timeframe was null had I not called. While discussing the problem, Glen told me he’d return my call by EOD and did not. When we spoke again I was promised a response by 2pm and did not receive one. I understand workdays get busy, but it is imperative to communicate with the customer when you say you will. If you don’t have the response/​solution by then, make contact and say just that. Laura, the office manager, should not be in a customer-​facing role. When I was telling her that we needed to keep my originally promised timeframe and asked for the dispatcher’s contact information, she told me «not to get an attitude» with her. Although this type of response is typical for south Florida, it is still not professional or conducive to solving the company’s admitted mistake. «Literally» terrible.
I have several friends leaving town for their medical residency and have warned them all not to use Ocean. If I were you, I’d go with Forward Van Lines (
) to complete your move. Or use the company Ocean brokers their jobs out to, Atlas.
*Note: My move was from FL to CA. I was told I could talk to another Ocean Moving employee to discuss the possibility of «a discount». To date, nothing has been discounted.
Job #605 162

They don’t even deserve a star. They are scammers and thieves. I got to Ocean Moving and Storage through a company named Apollo Relocation Services out of New York/​New Jersey. I thought the move was being done by Apollo but later when I put the deposit down I found out that they were just moving brokers. Apollo scam you into paying a certain amount then they tell you something different as you get closer to your move. I had a box full of name brand purses and in one of the purses, something that can never be replaced, a memory of my dear deceased mother and they lost the box. All of my boxes came messed up and looked as though they had been opened and retaped. That box had all my name brand purses which I believe was stolen.
The delivery guy was suppose to call me before he arrived but never did, he just showed up, luckily I was home. When I confronted him about it, he used profanity, was rude and had a attitude. They threw my boxes around without any regards to the fragile sign on them.
When I called Apollo and Ocean to complain they did nothing, just said file a claim and gave me the number. A month later and still no box or any assistance on their part. These people are crooks and if you want to get moved don’t use them. I will Never ever recommend them for business not even to my enemy.
APOLLO RELOCATION and OCEAN MOVING AND STORAGE, use them at your own risk! They should be closed down for bad business practices.

Ocean had constant delays and uncertain rescheduling. But they did try to answer my questions. Quotes are only the beginning of the add on cost so plan well and label all boxes with name address and telephone number. Their stickers are very very small. Cost me 10 added days of hotel cost waiting for delivery over estimated delivery dates. They delivered one of my boxes to an elderly lady in Texas I am in Louisiana and she called and I arranged UPS pickup and delivery. She got a box of chocolates and was very happy. She called the driver prior but got no help. They sent one driver to drive and unload all the furniture. Nice guy and he got a $ 200 tip from me. Had his wife and baby and daughter in the truck.

This is the very worst moving company in the history of the world.
Before you just read my review, scroll down to the last one shown here to the small print that says «see more reviews that are not recommended.» Once there scroll thru all of the 1 star reviews written by other people with the same terrible experiences I just had. I don’t know why Unilocal won’t include those reviews.
They are dishonest, abusive, late, don’t wrap your furniture when they pick it up. They don’t secure the load. It arrives with any wood furniture you had nicked or or much worse.
Check out Google reviews for more nightmare stories! I wish I’d checked on reviews before I contracted with them. I learned a hard lesson.
They have a really friendly person on the front end aka Roman. He will make you feel comfortable about the move. Beware: he will never talk to you again after the pick up. (They should give him a big raise because he’s the roper. They’d have no business without him.)
When they finally show up (but don’t contact them to find out you’ll be yelled at!) they will say your load is bigger than you said even you sent itemized lists and photos. That I didn’t mind as much as their total overall unprofessional behavior and abusive talk because they could be right (how would I know for sure the weight or square footage). I’ll let them have that one.
But the abusiveness of every male who works there is outlandish. Don’t call to ask where your stuff is it will just make them more abusive.
They won’t allow you to follow your moving insurance company’s process of photographing crushed boxed or opening them to inspect or photo ruined furniture then initial the bill of lading. They won’t tolerate you checking that everything is there. That’s the correct process but this driver refused.
My driver got mad because I was trying to do the steps my insurer said to do — check things off the inventory list to see if anything was missing, photo any crushed boxes, both driver and customer to initial the line item on inventory, open any crushed boxes, photo any damaged goods. He quickly flew off the handle verbally then tossed my stuff on the ground and drove off leaving me in the lurch.
They also insist that you pay in cash before they will even open the truck. There’s a good reason for that.
On the inventory list they put a code SC next to every item of my furniture but during the rush job they pull at the pick up end I didn’t take the time to read the list of codes to see what SC meant. My son saw it means «scratched» as if very thing was already scratched when they pick it up. That’s how they cover themselves.
A number of things were also missing of course.
This is the best run scam operation I’ve ever seen. Please first don’t use them. Buyer beware and if you do, don’t believe a single thing they say. Do not trust your possessions with this truly terrible abusive company.
PS they really HATE women.

The day after I posted my review, I received 6 phone calls back to back (leaving a message would’ve been appropriate business practices). When I answered the last call, the man on the other end was extremely rude right away, defensive and accusatory. The company is using Unilocal to further harass unhappy customers. I have reported this to Unilocal

AVOID AT ALL COST. These people are scammers. Worst moving experience as if it wasn’t hard enough already.
Now I’ll never get all my family photo albums from my childhood and I had to pay all kinds of money to reprint legal paperwork they lost too.

Best moving company ever. The workers were fast and set everything up exactly where I wanted it. They quoted me 7 – 10 days for delivery of my things (moved from Florida to North Carolina) and I received my stuff the NEXT day! They really made this big change so much easier for me.

I could go into a lot of detail but its not worth my time to think another minute about this company. Rude, unprofessional, and a serious lack of customer service skills in the Northeast region. Boxes were broken, plastic bins were smashed, and homemade dishes broken upon arrival despite being wrapped carefully with extra bubble wrap. Delivery was 10 days after my deadline — which means 3 weeks in a new home without any of my belongings.
I wouldnt do business with Ocean Moving again — nor would I use Colonial Van Lines who was the broker who hired this company to be responsible for my move.

These guys are TERRIBLE!!! I was asking specific questions about moving into Manhattan and they acted like I was supposed to know the laws of trucks, moving dates, etc. and were horribly rude. It was add on after add on for an elevator fee and shuttle fee after I had already stated these things in my upfront quote request.
The gentleman I spoke with (Reggie) was then extremely rude and insisted that I was being cheap and just didn’t want to pay these extra fees — not at all true, just looking for an honest, reliable mover! Stay away.

I used a Broker service and they sold my job to Ocean Moving and Storage. DO NOT USE THEM! Although I acknowledge part of the problem was the broker’s fault, once the job was in the hand of Ocean things were terrible still. First, they showed up without the proper materials for a full pack. Instead of discussing this with me, they just started packing and then charged me $ 800 for additional packing. They used 14 wardrobe boxes of which only 4 had clothing in them. They didn’t have enough regular boxes so instead they charged me $ 35 to use a wardrobe box to pack pillows and blankets. Once all was packed, they of course said the size and weight of my move was over the estimate and charged me another $ 800. They had me sign about 15 different pieces of paper all of which had my earliest delivery date. Once they left I called Ocean about 6 times just to be extra safe and confirm all the details. No one answered every time and I left messages continuously (to this day I have not heard back from anyone in customer service). Finally, I got through to dispatch who told me that my shipment was delivered two weeks early and would be in storage. He confirmed right then that everything was still confirmed and gave me a 2 day confirmation window for delivery which he would schedule. I called about 3 – 4 days before I was to arrive at my new apartment to confirm things again and at this time dispatch said they couldn’t deliver for another week. I had already made travel plans according to the previous discussion we had and couldn’t wait another week for furniture. The dispatch gave me the name and number of the owner of the storage unit who I called immediately and he said he NEVER heard from Ocean and was never given a date therefore he booked up his entire week, obviously dispatch lied and never scheduled my move. End of the story, I begged the owner of the storage unit to let me hire a small crew locally to come pick up my things and deliver them so I didn’t have to wait another week. He was the only nice and helpful person I encountered during this whole situation. All in all, I was out extra money for packing, delivery, and the extra crew I had to hire to finish the move. PLEASE save yourself and DO NOT use Ocean and NEVER go through a broker either.

Ocean Moving and Storage is a big scam and I do not believe how they currently do business. Rude, unprofessional, liars and cheaters! Please avoid them like a plague.
Unfortunately they were assigned to move my stuff across the country through a broker. Make sure when they come at your place, shut your doors; else they will start moving your furniture to the truck and when most of it is laying outside, some rude, impolite brat will hand over a «revised» estimate and demand your signature. If you challenge the estimate, he will give you the most condescending look ever. and things will just go wrong! PLEASE AVOID THEM AT ALL COST.

TERRIBLE! Stay away.
I recently moved from FL to WA and needed to transport some things. I got a good deal with this company (I purchased a LivingSocial deal and the brokerage company Moving APT contracted them for the move).
At first all was great, the guys who picked up the things at my house were amazing, however the guys that delivered was a completely different story!
I moved to an army base and the entrance is heavily regulated. The guys showed up and I went to meet them at the gate. The driver then informed me that they were waiting for two other guys. When they came one of them was stopped at the gate because there was a warrant out for his arrest! The driver was complaining the whole time about how crappy it was to deliver to military bases and asking me to tell the officers to let them in. He was rude and even asked me to tip them saying he wasn’t going to charge me for not evening able to park his semi next to my door!
They pretty much dumped my stuff in the middle of my living room telling me he didn’t have time to put them where I needed them,
To make matters worse, after they left I found that a lot of my items were damaged due to their negligence!
The cherry on top was when I called and a guy named tony answered the phone. When I mentioned some of my items were damaged he nonchalantly said: «oh no worries, just file a claim» as if that would cover how valuable these things were to me.
I am extremely unhappy and would NOT recommend this company to my worse enemy!
UPDATE: I still had some things to take out of boxes and have now realized that about 60% of my stuff was broken or damaged in some way. Not to mention the fact that things are missing. I am past the 6 month deadline to file an insurance claim but I am considering my options for legal action against this company. I AM FURIOUS at the negligent way this company handles its customers.

**DO NOT CALL!!! TOTAL SCAM!!! STAY AWAY*****
LAUREN the manager was EXTREMELY RUDE and UNPROFESSIONAL… THEN TO TOP IT OFF THE OWNER ELY calls us YELLING and saying «WE CANNOT TALK and to SHUT UP» screaming and hung up the phone twice for THERE MISTAKE!!! HE REFUSE TO LISTEN TO US AND Had the nerve to ask us «WHY WE MESSING THEM UP»??? Because of THERE MESS UP We had to pay an extra $ 1,000 for an extra wks worth of rent PLUS another $ 1,000 for airfare/​other delays FOR THEIR MISTAKE!
They canceled our appointment 2 hrs after they were suppose to come to our home therefore we had to CHANGE OUR ENTIRE MOVE because they couldn’t send any movers that day OR whole wk! Not to mention… ON TOP OF THAT They had the nerve to charge us AN EXTRA $ 400 when the movers came for «bubble wrapping» items which they FAILED TO MENTION in the contract! We SPECIFICALLY gave them a list of our furniture prior!
UNBELIEVABLE people… I have never in my life dealt with SUCH UNFAIR RUDE MANAGERS before!!! The manager Lauren treated me like a TOTAL DOG… She kept hanging up on me and SCREAMED on the phone yelling «IT’S NOT OUR PROBLEM» … AFTER her worker Jessica told us on the phone «WE TOTALLY APOLOGIZE THIS IS OUR FAULT!»… TOTAL JOKE … Please save your money and do not trust these people! I felt so bad the movers were very sweet and had to witness such HORRIBLE BEHAVIOR on behalf of there MANAGERS.

The owner can’t be trusted. He won’t honor his promises. We agreed upon payment via credit card at delivery however when the driver showed up he wouldn’t release my belongings until I paid cash. The people he has working for him are great but the own cannot be trusted. DO NOT USE THIS COMPANY!!!

Totally unprofessional. Rude, rude, rude and liars to boot. Do yourself a favor and hire someone reputable, actually hire anyone but them.

I was very satisfied with the moving service that Ocean Moving and Storage provided me with. They were very reliable, my quote was accurate-​no hidden cost or surprise fee’s. The movers were highly professional and you could see that they were experienced and handled my belongings with care. Sal and Nelson were also very helpful and assisted me with any updates I needed and answered any questions I had. I am very happy and pleased with their service and would absolutely recommend this company for any local/​out of state moves.

I would recommend this moving company to my family and friends. I called them in the morning to see if they would be able to move my things the same day and they said yes. They sent 2 movers who where very friendly and knew what they were doing. Loved the fact that they were on time. This was very important since I had to reserve the elevator in my building to be able to move. It took them exactly 3 hours and not only did they move everything but they assembled all my furniture and placed them where I wanted them. The price was fair for all the work they did & they did not charge me any hidden fees. I will definitely use them next time I move to a new place.

Asked for a quote online from
and started getting bombarded by calls and emails from this company. During signup, I listed preference of contact as «email» yet they continued to call.
Then I received an email from Scott:
«Sir, and I’m using that term very lightly right now did you even bother to look at the e-​mails we sent you? All of those 5 e-​mails, which I’ll say are different e-​mails were sent to not only try to earn your business but also to try to see what you may require in a mover and to make it cost effective.
I’m going to take a wild leap here by guessing you are a complete moron and you’ll have a „shitty“ move with probably the first mover you spoke with. Other than that have a good day and quit wasting my time.»
Scott decided that this needed to be in BIG font and bold.