Floor & Decor

Service was terrible I spent an hour in The store half of that time I was walking around no one offered to help I had to go to the front desk to ask for help .
Got help I found the tile that I liked but they were short a few boxes .the gentleman that was assisting me told me that they don’t ship from one warehouse to the other. He gave me a number to call for delivery but that company said they won’t deliver from warehouse in Hialeah. Meanwhile the gentleman that was helping walked away and said he would be back. But he started helping other people never came back. I had to go, I just got to frustrated and left. Don’t know if I will go back.

This review is mainly for the service. The employees were really attentive in helping my mom and I find what we needed. At the checkout, they took care of our large order by giving us the information we needed for delivery.
Service could’ve been a bit faster, but my first visit was pleasant!

Good prices, BUT you better know what you want, horrible service, people working there are not very knowledgble, out 8 people, 1 was little helpful

As an update, I was contacted by Floor Décor about my review asking what they could do to help. I replied explaining that the only thing they could do is get me my tile. And that was the last I heard from them (cowards).
Since then, I decided to buy the tile I needed from their ecommerce department. I explained how the tile was unethically sold to a local builder who has some contacts on the «inside». The person I spoke with (I have his name and ID number), said he’s heard this happens a lot at the Pembroke Pines store (and a couple others), which for some reason really really infuriated me.
But he said to place the order with him and actually pay for it, because that will stamp my name on it.
This was closer to the beginning of June. He said within 2 – 3 weeks I should have it, because he confirmed that a shipment was arriving at the port on the July 4 weekend. So last week I called and the lady at the store was able to find my receipt via their RB#, and said to be sure it was in the store, to wait until Tuesday (today) and call back so i dont waste my time driving all the way over there.
So today I called.
The first person who answered received my information (RB#) then put me on hold. A couple minutes later she came back to tell me she was still looking, but I took the opportunity to remind her of my situation. She snapped back at me, meaning she was not polite, but not overly rude either, but it did surprise me. I thought after all that I’ve gone through you have the gaul to snap at me at all? Fine… she said she wanted to go to the actual floor to verify the tile was there and that she needed a few minutes and didn’t want me to think she forgot about me.
Ten minutes or so later, a manager comes on the phone asking about a tile and that they have over 2000 pieces in stock. Confused, I re-​explained what I was looking for and he was clueless. He had the wrong tile reference, the wrong client, everything.
So I told him, as a manager, that his employee received my RB# and even came back to confirm to me she «didn’t forget about me» that she was on her way to locate the tile, and now he, a manager knows my name, etc., but doesn’t know what tile I am talking about?
To his credit, he did not snap like a little b — h, instead he took my number and said he would get to the bottom of this and call me back within 10 minutes…
Its been 5, and I continue to wait… and when he calls back I will update my review accordingly.
Pedro called me as promised, in fact I mention the manager’s name because he’s the only one who did as he said he’d do, and he’s the reason the stars went up to 2.
I am no in possession of my tile. But the overall review is still a lowly 2 stars.
It is unacceptable to give the «little guy» the run around and not be honest with them. And to have to wait over 2 months for something that was supposed to have been immediate.
And all because some builder knows someone on the inside and can break the rules.
No good.
The effect on my end was that my daughter was displaced for these 2 extra months. She had where to sleep and shower, but it really irks me to think there was nothing I could do and that I was at their mercy and that at best, all they could do was ignore me.
No recompense, not even an attempt in anyway. Just complete disregard. In fact, when I went to the store, it was as if they were doing me a favor.
Absurd.
My advice: don’t trust these guys. You need something? Buy it via the ecommerce department so you can actually pay for it (if its not in stock), otherwise if its a popular item, they will sell it to the highest bidder.

Visited Floor & Décor for look at ideas for 6″ x 24″ wood plank tiles. Was approached by Jon shortly after looking at our options. Jon took the time and ask about the project, what «look» we were trying achieve, etc. Jon’s knowledge and attention to detail regarding our project was what sold us on purchasing 1500 sq ft. of tile, 15 bags of Mapei UF LFT thinset and Mapei grout. I am an avid DIY’er and did all my research prior, and knowing exactly what my requirements were to complete this project correctly. Thanks Jon for all your help, and you were absolutely right, it looks fantastic!!!

Very disappointed with who they promote for their delivery service. They suck and lack customer service and everything for that matter. They are Eagle Delivery. Stay away!!! Both Floor and Décor and the moving company washed their hands of our issue.

I went there with my wife to buy a floor. The first floor we bought and took home, 900sq. ft., was for a glue down, and we were never told. So, my wife took that back and purchased a floating wood floor. We told them we had a dog and were that the engineered floor would hold up nice. So we paid the higher price, and that is what we got. My installer put in the floor the next day, and he found that there were scratches in the floor. He changed all the planks in one area, and showed me where the dog had walked, there were scratches. I walked the dog around the house, not running or jumping — just walking and where ever she walked there were scratches. We took pictures, and took the planks back to the store to show them. The manager was sympathetic and also said that on a new floor there should not be any scratches. Five days later, not hearing from the store, I called and was told that all wooden floors scratch and the burden was on us to show the wood had a problem. My wife asked how can a new floor have a problem, and if they are now saying that all engineered wood floors scratch, how come we weren’t told that originally? The floor finish is warrantied for life in residential installations, and for 5 years in COMMERCIAL installations, so it should not scratch easily at all. If I walk inside with a pebble on my shoe, it shouldn’t scratch up the floor, especially a new floor that is a day old.
They claimed that it was posted that it scratches easily, but their website says no such thing.
Floor and Décor wants us to bear the cost of a specialist to evaluate the floor, when it should be replaced because it is faulty. They are trying to shift the blame for the scratches to my dog. This is not a place I would go to for any purchases. They have poor business ethics and don’t take responsibility for their products. It appears to be company policy to say «no» to any customer problems and leave it to the customer to deal with it. What a terrible place to buy anything.
Update: My wife spoke with one of the managers in Atlanta, (they never called us, we needed to find out who they were and call them) where they are based. He first denied that anything was wrong with the floor. Then wanted to blame the installer (which is in itself telling, since he never saw the installation); then indicated that the wood was a soft wood, so of course it would scratch. My wife then asked where this information was written; and why would anyone install a soft wood which would scratch when being walked on. The sign should have said; this is a soft wood, so if you have children, pets or elders living in your house, you buy at your own risk! Then he said that if he gave us back our money, he would have to do that for everyone. At which my wife said, «You mean you have so many problems with your floors, that others are having the same difficulties»?
Then offered us a Warrantee complaint, which would entail, US, paying for a specialist to come in and review the floor. The problem is, it is not a warrantee difficulty, but a product difficulty. The product that they are selling is deficient. They are not customer service orientated at all. In this case, let the buyer beware!

5-​star rating? As good as it gets? Correct. I’ve visited several Floor & Décor facilities; my experiences at this store were AMAZING! I had done my research before so went to the store with a strong sense for my guest bathroom remodel. Designer, Olga Morales, put my ideas to work in minutes and then improved on them! She was a delight and very insightful — she really gets it! Like magic, Mark and crew loaded my purchases from the floor to register to car. Even the front-​store personnel cared that my experience was good. I guess you can tell, I will DEFINITELY return to this store as our master bathroom is also in great need of a redo AND this time I’m looking forward to the task.

Best experience ever commented on olga morales with her expertise how great she is and now follow up with guido cordozo ftom chtis burkr inc the installers contrscted thru floor décor guido was there every step of the installation of family room kitchen hall &complete bathroom guido set ip for kevin paliermi he made sure everything was perfect I highly recommend floor décor olga morales& chris burke inc both very customer service oriented hard to find good customer service anymore !!

This Location is really great in customer service, the decorator Olga Morales, is so helpful she really has experience in helping clients incredible spent 3 hours with us making sure everything was to our liking, giving great ideas, since shopping for a month between Doral & Pompano Beach finally was able to get all the rooms picked out all ready for delivery this week Everyone is so pleasant and helpful smiling, Guido the Installer was so so helpful I just cant say enough for the attention you receive from everyone in the store I was totally satisfied this store is going to blow so many businesses out of the Water. Since Customer Service is lacking in so many places
Definitely best shopping experience ever!!!

This location recently opened in the old JCPenney furniture store. I went to check out the wood plank tile for my future condo. I was looking at the tile for about 10 minutes and no sales person approached me. I asked two different workers for assistance… one was a warehouse guy who said he couldn’t help me and another didn’t speak English. The non English speaker got me a salesperson who could help me.
Brad was very knowledgeable of his products. They have a tremendous variety to shop from and a great amount in stock. They will hold the product for you for 15 days for no charge. After 15 days it is $ 10/​day. They offer full returns with no restocking fee. You can purchase sample tiles and return for a refund.
Their warehouse is in Miramar. They can round up tiles in a matching batch in 2 – 3 days. They have a list of recommended installers you can call for individual quotes. The Pompano store has more options so I am going to check it out next.

This is the superstore of floors! They have tons of choices in tile, wood, laminate and stone. They have laminate starting at .59 and tile ad low as 1.09. What amazes me is the unique selection of flooring that you don’t see everywhere else. Floor and Décor is open to the public even though I mostly saw contractors shopping there. I will be back as my 12×12 tile has got to go. It’s off of Pines just east of 75. Even if you don’t need anything right now, you have got to ser this place.