Jack In the Box

The worst I’ve ever been too. It’s dirty the manager ignored me for ten min then asked the lady behind me in line if she could be help smelled funny in there as well

This place used to be great. Now the fries are usually cold and the sandwiches leave much to be desired. I don’t know what happened. It’s sort of sad. Maybe someone from Corporate needs to visit them!

So let me start with this I am very disappointed in my experience with this location today. I have been coming to this location for the longest time and have never received such poor service in my life. I went through the drive thru at about 1:40 and was giving my order when the system went silent and I could only just hear muttering so I said «I’m sorry what did you say?» the response was «anything else» in a ridiculous attitude voice. I said «no thank you» and then waited a short wait and got to the window. There was 3 woman near the window, one smiled and asked if I wanted sauce and I replied ranch please. She put it in the bag and handed my food. The other woman just held out her hand and didn’t say anything at all. I assumed she wanted payment so i gave her my card. I could hear them talking in Spanish to each other, no effort on them to say have a nice day or anything. The woman then turned her back to me and held out my card. Nothing was spoken, no thank you, no nothing. How are you working in customer service if you are not friendly? The manager her is always friendly to me, never rude. So after I drove through I decided to call the location and ask for the manager. The «manager» then picked up the line and pretended to not speak English. Absolutely ridiculous, I am angry. I am only giving 2 stars because my order was correct and the one woman did smile.
Description of the attitude woman: Younger, Hispanic, 5’3. I have never seen her here before.
2^nd woman that was at the soda machine– I have seen her before, older and has a grumpy face all the time.
The smiling woman has been there for years, I normally see her cooking or bagging the food. She is pleasant probably in her 50’s with grey hair pulled into a bun.
Jack in the Box manager– I know it can be hard to find professional people willing to work an exhausting job at lower wages but they are out there. Consider replacing these two. If you watch your staff a little more you will know which ones I am talking about.

The people that work here are beautiful souls that sold us munchie boxes like two hours early okay.
We were starving young adults that fell behind and they were lovely and thank God they put up with us.

Stood at the counter for 5 minutes, the person behind the counter kept looking at me and then immediately looking away, as if not making eye contact with me gave her an excuse to ignore me. Though even when she looked me directly in the eye she just turned away and continued to ignore me. So I am pretty sure that she was ignoring me on purpose. Not sure why.
After waiting for a bit longer I decided to give up and leave. Worst customer service ever!

I can not believe how the owner of this restaurant has treated us. We purchased a salad from here a few days ago. There was a very large and sharp shard of what we thought was glass in it. My fiancé cut the inside of his mouth on it. Upon closer inspection, it was a very thick piece of plastic. When we took it in, they tried to take the shard from us and not let us have it back. Then we spoke to the owner who was very combative, and basically called us a liar. This is more than a customer service issue, its a safety issue, and the owner seems to not care less how safe his facility is. We will be following up on this with a lawyer, since the owner was unable to even be polite to us about the issue.

I seem to come to this Jack In The Box more than the other one in town. The people are always friendly and the order come out correctly. Food is always good (for fast food) They did take the funnel cakes off the menu.
I have been hooked on the Jumbo Breakfast Platter, small pancakes, eggs, bacon & hash browns. Not bad for 3 bucks. But after looking at the nutritional value of them… I might try something else.