Authorized Motor Service

Sadly, my 1999 Jeep Cherokee Classic began to overheat, the problem being a rusted block. My mechanic offered a used motor as a solution. When I asked about taking it to Authorized motors, he warned me that they might be a little expensive. Boy, am I glad that I didn’t listen to him. Personally, I think he was trying to get my money. The guys at Authorized couldn’t have been more professional. They really know their stuff. Mike and his dad must have over 70 years of experience between them. All I can say is that you get what you pay for and what I got was a new lease on life for my Jeep. They installed a rebuilt engine with a 100,000 mile warranty and the confidence that if I have any problems, they are there to help me. I’ve had occasion to consult with them about other issues with my Jeep and friends engines and they have always been right on with their diagnosis and suggestions. I’ve tried other local mechanics for engine problems, few are even willing to tackle issues like timing belts, head gaskets, piston jobs or rebuilds. I haven’t been to every shop in town (though a friend took her car to Sigismondi, and I can’t say enough bad things about these ripoff artists), but it seems that major engine work it is not part of their usual service and I would be highly suspicious of their abilities. I can safely recommend that anyone who cares about their car and needs engine work go to Authorized with one caveat, if you are a bargain hunter and are looking for a cheap mechanic, don’t waste your time or theirs. These guys are professionals and worth every penny.

2÷3÷15
I had the pleasure of meeting Amy, Jerry and some of the other staff at Authorized Motor Service Inc. when my transmission needed to be replaced. Although the company that sold me my extended warranty for my 2000 Dodge Intrepid was giving me some outrageous demands that they wanted to take place before they paid anything, Jerry and Amy went to bat for me. And although I ended up cancelling my policy with that warranty company before it was too late, I still ended up saving a lot of money by paying only half of what the transmission would have cost. Amy is the BEST, because she moved heaven and earth to make this happen for me, and she also surprised me by having it replaced ahead of schedule. You can’t beat service like that. It is so reassuring to know that in today’s society, there are still small business out there that are all about customer service and satisfaction, and not what they can get out of you. Authorized Motor Service Inc. in South Philadelphia blows AAMCO out of the water when it comes to customer service, satisfaction and honesty! They DEFINATLEY GET TWO THUMBS UP FROM ME!!!
Maurice A. Lomax

Amazing service and friendly people. I had an issue that needed to be looked at. Made an appointment with Amy who is super nice and explained everything to me. The owner called me during the week to ask about the issue. His son, Mike, was great when I brought in my car during one Saturday. Mike went over all the issues and possible costs. He was very straight up and honest. I appreciated their help greatly and will return. Highly recommended for any auto problems!

Being new to Philly and knowing how important a *good* mechanic is, I will take ALL of my business to Authorized from now on. I registered on Unilocal just to review this place and talk about how fantastic it is.
Here’s why:
On the way home from school, my car started making this horrible noise and had no power whatsoever. I limped back home, squealing the whole way.
Since I didn’t know any decent mechanics, I decided I’d take it to the VW dealer in Ardmore. I *know* dealers overcharge, but I figured they would at least be able to tell me what was wrong.
They did. One of my spark plugs had stripped the threads in its cylinder, so it no longer stayed in the hole. They told me they tried to fix it, couldn’t and that I would need a whole new cylinder, for $ 5000. After picking my jaw up off the floor, I called my mechanic back home to find out his opinion. He told me I should find someone to try a Helicoil, which will slide into the cylinder and make new threads for the spark plug.
Using Unilocal,I called 11^st Auto, who said they didn’t do Helicoils but that I should call Authorized Motor Service. And I did.
Amy was *fantastic*! She’s great to talk to, very friendly, and also agreed the $ 5000 from the dealer was ridiculous. She put me on with Mike, on of the mechanics, and he told me about the process and that he would have to take a look at it, but he should have no problem fixing it.
So I dropped it off overnight, because I couldn’t get it there before they closed. The next morning, as soon as they opened, Amy called me just to let me know they got the car. That’s it. The whole reason she called was just to let me know my car was safe. How awesome is that?
And then she kept me updated constantly, apologized because she had forgotten about a morning meeting and so Mike wouldn’t be able to get to it as early as she thought. Not a big deal at all, but it was nice of her to call and let me know.
My car was fixed that same day, they kept it overnight to make sure everything dried properly, took it out for a test drive the next day and then called me (again, first thing in the morning) to let me know it was ready. Best part is the final charge was 10% of the dealer’s quote. I’ll take that any day of the week.
I’ve been going to my mechanic back home for years, and I trust him explicitly. After this experience, for as long as I’m in Philly I will take my car to Authorized Motor Service.
Great people, great service, just a great place to go for something no one wants to have to do.