Aveda

Had a really nice experience today. The sales woman (I forget her name) was super helpful and eager to inform me without being pushy. She sent me home with some samples and offered tea, a hand massage and facial. I didn’t take her up on any of it because I was on my lunch break but I will absolutely be back! :) I left feeling happy.

When they have signs outside that say «free facial» and stuff, they mean it! No gimmicks. You just have to go inside and schedule it or call and schedule.
I upgraded my free facial (that does include a lot like a cleansing, exfoliation, etc) by donating $ 10 to their charity which they change every so often which got me the full experience with a hand treatment & massage, mask, and eye treatment.
The facials aren’t the normal salon facial with the steam machines, etc, but for FREE (or $ 10 to a charity) they’re a great pick me up for your skin with great, natural products. They also send you home with pretty big samples of your favorite products used, and give you yummmyy tea throughout.
The people who work there are incredibly nice and not like *ugh she’s only here for the free stuff*
I love how natural and charity oriented Aveda is. Check it out!

The people who work at Aveda in One Liberty are spectacular. The products are very good, plant based and affordable. There is a benefits program that helps you earn points toward new products. There are free services allowing you to try new products. This is in the heart of center city, so leave your car at home and get there by foot. You’ll find products that will help if your feet get sore on the way!

I had never used Aveda products until a salesperson persuaded me to take a sample of Smooth Infusion as I was scooting through Liberty Place during lunch. With hair in the 99^th percentile of thickness, curliness and unruliness, I have tried every conceivable process and product. Most of them have proved to be no more than hollow promises and marketing gimmicks (e.g., Japanese straightening process and Rene Furterer, Phyto and Oribe products).
Smooth Infusion seems to be the real deal. After just three uses, my hair already is straighter, softer and less susceptible to bloom in humid conditions. The fact that Aveda stands behind this product by offering a money back guarantee also is compelling. This product now joins the pantheon of products by Kerastase, It’s a 10 and Sachajuan that actually fulfill their promises.

I was talked into trying the new Invati shampoo and conditioner. Long story short: it was horrible for my hair. I’ve never had such dirty hair, and it felt horribly coarse. The sales associate who sold it to me promised me extra clean and amazingly soft hair. But I’m not really irked by misinformation. The bad part happened when I wanted to exchange it.
I had a consultation with a different associate when I went back. She sat me down and asked how I used the shampoo and my general hair care and styling routine. I use mostly Aveda products, so I’m pretty used to the products. She let me know that I was doing some things wrong in my hair care… kind of in a tone like, it’s your fault that your hair isn’t doing well. Then she went to grab a shampoo that she said would help. I asked if it cleanse like Shampure or Rosemary Mint (which is awesome for my hair) or if it cleans like Invati (did not clean at all). She said it’s more like Invati, and I said that didn’t work for me so I’d rather not use it. She went off saying, «It’s such an American thing to think that just because something lathers, it cleans.» I said something like I tried Invati which doesn’t lather and it didn’t clean so I’m not going to waste time trying something that is similar. She replied that it’s ultimately my choice and she tried to find the right solution for my hair. She said it in a way like, «It’s your funeral.» I was so over it. I was able to exchange it, but after I left, I felt like I had to go through a courtroom trial to get it.
I’m just going to order online next time. They always return and exchange without making you feel like you did something wrong.

I love Aveda’s hair products especially the shampoos! My favorite is rosemary mint! But basically all of them smell great! I learned about their products from working for Adolf Beecher in the past. I have been addicted to their products ever since!

I began shopping at Aveda stores in California (where I grew up) in the early 80s, then they lost me to Dr. Hauschka in 1991. In May of 2013 I was in Las Vegas with my husband celebrating our wedding anniversary, when I decided to try Aveda again. The saleswoman at the store on Las Vegas Blvd convinced me to sign up for the Aveda Pure privilege card. She was very helpful and very professional. She needs a promotion. Yes, I was *that* impressed. (I don’t remember her name but she had previously worked at ‘Art of Shaving’) Anyhow, I purchased a few items and she also gave me a couple of little samples.
I now live and work in Philadelphia and have been going to the store on Chestnut to pick up my Aveda gifts. As my birthday is swiftly approaching on the 1^st of October, I received a gift certificate to smell and elect the perfume oil of my choice. On the 28^th of September, 2013 I went to the store on Chestnut. A saleswoman «helped» me by being condescending and rude to me the entire time. I pretended that I didn’t notice and I remained friendly. I wanted to purchase two lipsticks, but wasn’t sure about one of them. I told Marie Sullivan (the saleslady) that I really wanted to try on one of the lipsicks but didn’t want to remove the one I walked in with and I asked her: «Would it be possible for you to put a tiny bit of this lipstick from this sample into a tiny container?» I only asked because the nice sales lady in Las Vegas offered to do that for me. Anyhow, Marie Sullivan (that is what she told me her name is) replied to me by saying «FINE! I don’t know HOW you’re going to take it with you, but HERE!» as she handed me an applicator with a dab of the color. She then began to act even more bizarre, when I told her that I couldn’t take the «sample» home that way. I was still considering purchasing ONE lipstick and I asked if there was a discount along with the birthday certificate. She said «NO». She then refused to give me back the portion of the certificate which states that I should present the certificate upon my next purchase, in order to receive points. MInd you, each time I asked a question, Marie would audibly sigh and roll her eyes. An argument ensued, and the other saleslady named ‘Alice’, whom had been having a conversation on her mobile phone the entire time, also began to yell at me.
I will no longer be shopping at this Aveda location, and from now on will only shop at locations when I travel to California or Europe. I am very disappointed in Aveda for hiring such horrible people to work for them. I would like to add that the others who work there are fantastic, but not Alice or Marie Sullivan. I seriously got the impression that they hate their jobs and felt the need to take it out on me. Perhaps they should work outside of Philadelphia. In Philadelphia we do NOT tolerate the inconsiderate and the rude. Philadelphia is the city of brotherly love.
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Im always cheerfully greeted when i come to this location and they always offer me a blissful hand massage with every visit. Products i need are always in stock and they are very knowledgeable of products! Never had a bad experience. Make sure to sign up for Pure Priveledge card and receive travel size samples of new products and birthday gifts that come in full sizes and customized products

The male manager who has been there for the past 2 years or so is very helpful.
I recently tried and love the smooth infusion conditioner. I also (still) am hooked on the Green Science skin care line — even though it is IMO obscenely expensive.
Decent products — some are great others suck — be choosy and you just might find a few keepers at Aveda.

I’m an avid Aveda products user for years. Been to probably 7 – 10 Aveda stores around the country. This one is my favorite. Staff is very friendly (as some have posted, sometimes a little over the top friendly). Staff is very helpful.
Once you become a regular they stop bothering you about what stuff you might want to try in addition to what you’re there for ;p

I just LOVE the smell of Aveda! It’s so calming and it just evokes a feeling of tranquility whenever I walk into any store or establishment that carries their products. Not to mention the staff is very friendly and offers you tea right when you walk in. Even though I was just in there to browse, they were not pushy at all, and made themselves available to answer any questions if I had any. Since I love anything having to do with natural/​organic hair/​skin care, I am definitely interested in checking out more of their selection!

Oh, Aveda. I love your products, but the constantly rotating salespeople at this otherwise serene location won’t give me a break even when I know exactly what I want to buy.
Last time I visited, it was a weekday right around the Center City go-​home period, and I headed straight for the products I needed, then approached the cashier counter all ready to go. The salesperson offered me tea, then a complimentary hand massage — then became visibly annoyed when I politely refused, since I needed to catch my commuter train out of the city. All I wanted was to buy my litre of shampoo and hand lotion, right?
It got painfully ridiculous when the salesperson tried to upsell me on my shampoo — did I want to buy two additional litre bottles of shampoo? Well, not unless you’re expecting the zombie apocalypse to appear on the horizon, because I’m not buying a year-​and-​a-​half supply of shampoo otherwise. And while I do appreciate the «would you like to skip your bag today to save the environment» question, I was carrying a relatively tiny purse at the time, and didn’t like the annoyed huff from the salesperson when I commented that I might just need a bag for that particular purchase.
The location is blessedly quiet in the hustle and bustle of Center City, and I’m not completely put off returning again, but don’t expect a quick in-​and-​out purchase when you visit for that particular reason.

I adore going into the store because the staff are really kind, offering tea and hand massages. They are also very generous with samples that a great to travel with. My favorite thing to buy there is the shampure shampoo and conditioner. A+

Dropped in two weeks ago when they were promoting a free «sensory ritual» and wanted to try it. I picked out a scent I liked and then for a donation (a $ 7.50 hand cream for the troops), I was also given a 15 minute shoulder and neck massage.
I did end up buying a few things, including my chakra spray and a balancing solution rollerball.
The service was pretty good the first time I went there (on the weekend, they have like 4 – 5 associates), but the second time I went (on a weekday), there were only 2 associates with a 20 minute wait for the ‘sensory experience’. (I brought my mother to try it, but we were on a time crunch because of our paid street parking)
All depends on when you go, although both times, I was pretty impressed with the attention. It wasn’t too overbearing and they even offer you hot tea when you come in.

Great products and people. I’ve always had a lovely shopping experience, no pushing and attention and expertise if needed (by people who’ve been working in Aveda for years)
The best reason to come here often, however, is their cap recycling program. Did you know that caps are generally not recycled in your neighborhood recycling program? I’ve even heard that if you don’t take a lid off a soda bottle, they just plain won’t bother recycling it. So you should take off your lids, save them up and bring them here.
Awesome!
p. s. if you’re signed up online, you can come in on your birthday for a special treat — a birthday special perfume blend made up of special essential oils.

I really like the products in this store and have received some great (solicited) personalized attention from sales associates.
However, sometimes the sales associates can be a little too annoying if you just want to browse. Like one time I came in and asked for a recommendation for a conditioner, and they wanted to do a whole hair profile thing. I told the associate I have dry hair, and asked which one to get? The associate kept wanting to ask me a million questions and do a profile to sell other products. I was in a hurry and found all the questions irritating, so I left without buying anything.
Another time I was shopping in there, the reps were practicing their sales lines with each other (greeting, closer, etc.), which was just really weird and creepy.

This is a fantastic store with an unfortunate location. Tucked away inside the 1^st floor of Liberty Place it has no street presence.
I love their products, but I have to confess everything I’ve received from this store has been free. Yes, free!
It all started when I went in for a complimentary «sensory ritual» with a friend. It’s not as scary as it sounds. I picked out scents that I liked and received a hand, neck and back massage. It took about 15 minutes and was very relaxing. The specialist also applied some makeup and introduced me to some of their new products and gave me a free hand lotion. I walked away feeling relaxed and happy.
Just when I ran out of hand lotion (I was going to purchase some more) I received a coupon in the mail for a free travel-​sized tube. Then I received another offer for a free facial cleanser.
The best offer was for my birthday month — a free Pure-​Fume gift item (up to $ 25 value). AMAZING! I chose the body lotion, but could have chosen a shower gel or pure-​fume spray. Once again I was bombarded with essential oils, all herbal & floral. Then the specialist took my sweet minty fragrance and added it to the lotion.
I swear the next time I’m in the shop I will purchase something. They’ve definitely got me hooked on their hand relief cream and pure-​fume personalized body lotion.