Gap

Ordinarily I wouldn’t Unilocal about the Gap. The retailer seems to have been stuck in an identity crisis since Janeane Garofalo worked there in Reality Bites. Basically, they’re usually too nondescript to warrant comment: good or bad.
But this one is exceptional. Amongst Philadelphians, this Gap already has a reputation. Its layout is confusing, it’s always a mess, and the staff are usually too busy standing guard for shoplifters to bother assisting customers.
On this particular day, I went in expecting more of the same. And boy, there was much more. Mind you this was the day after a large sale, but the sale was over. Instead of cleaning up the aftermath which included piles of random clothes, disrobed mannequins, and more than five sweaters with coffee stains throughout the store, the clerks all stood behind the desk engaged in clearly personal chatter.
I don’t mind a mess, this is Philly, after all. But I needed business casual clothes for a new job and was prepared to spend over $ 500. I also needed help as I’m not very fashion forward. But as one of two customers in the store, the only one in the mens department, not one of the employees acknowledged me during my thirty minute struggle to differentiate navy from black.
I managed to find two pair of khakis, took them to the register, where the cashier asked, «Did anyone help you today?» I gestured to the entirety of the staff planted uselessly behind the counter to which she cluelessly replied, «Okay,» then tried to sell me a credit card.
I went around the corner to J Crew, found excellent service, and spent $ 650.

I come here often and I did all my Christmas shopping here! They were having a 40% off sale and all of the scarves were under $ 20! They also gave me complimentary boxes, which was very nice. I wish they carried larger sizes of clothing, especially jeans. Gap Outlet carries 18 in jeans, but Gap doesn’t, odd. I will be back though!

I stopped in the Gap during my Walnut Street shopping spree. I don’t shop here often, but I’ve found that they’re pretty good for solid basics at a fairly cheap price. I was surprised when I walked in – I knew it would be a bigger store than some of the others on this block, but I wasn’t expecting multiple floors & a bright, airy interior! This place is huge, and surely I could find what I want. There were only a few other people shopping on the day I went, so I practically had the store to myself.
I was specifically looking for a tight basic tank that I could wear as an under-​layer. It’s rare that I go into a store with such a specific thing in mind, so I decided to ask the employee who greeted me for some assistance. She walked me toward the back of the huge store & showed me exactly where I could find my tanks. A few minutes later, as I was searching through the color choices, another employee came by to make sure I was finding my tank tops. So nice!
The shelves were kinda sloppy, but honestly I find most Gap stores to be more than a little tousled. This location definitely lived up to my expectation. It’s part of the reason I don’t shop here often. And I saw a lot of sale signs, which might explain the mess & some of the disorganized racks.
But after I found my tanks, the same employee who came to check on me offered me a coupon code for the current sale! I ended up saving a ton of money on my tanks — hooray! A 3-​star review bumped up to 4 because of the generous kindness of the employees.

Woah Gap. You’re losing business no doubt. When I run in to buy a cheap shirt or pair of shorts, I don’t expect a 20 minute wait in line.
I have definitely abandoned mission before at this gap. Most recently I was buying baby clothes as a gift and didn’t have the choice to wait or not. But I did have the choice to sadly look away from a $ 40 beach purse that I saw on my way out — deciding it wasn’t worth the wait.

We came here together (my fiancée and myself) on Monday together to return 2 items and to buy 4 items. The place looked like a disaster. No display looked organized. There were only 2 floor sales people available in the entire place. No one helped us get a dressing room and there seemed to be an entire store’s worth of clothing in the dressing room area. Not that I could ask anyone for a size because they were nowhere to be found. It makes me not want to visit Gap if this is the type of business you’re running. No sales associates, no one to say welcome or to get me a dressing room or to restock the hundreds of styles in the dressing room. just sad. I don’t think I’ll return.

Sales associates weren’t very helpful. It’s too large of a store to not have sales people on the floor.

The employees here are hit or miss. Some are super helpful, a few are not at all. Yesterday I went in and asked if they had 2 pairs of shorts in my size. She «called back» to someone in the back on her walky talky and said they didn’t have my size and it wasn’t available online. I got up to the front to buy a couple of other items and the cashier told me that they have two pairs of the shorts in my size. And I got home and they have plenty online. I’m glad I asked again! The cashier was SUPER patient and helpful, so I appreciated that. But then the last time I was in, the cashier was snarky and there was only 1 cashier with 4 people in line (and plenty of other employees roaming the store). The sale areas are also COMPLETELY disorganized, so plan to do lots of digging if you want sale items.

Gap makes me think of the 90’s, and feel good color, the park, musical montages, teenage romance movies, Political correctness, manageable coke habits, apple-​tinis and when Monica Lewinkski was the skankiest celebrity on TV.
The Gap is still an open and optimistic place I go to for my basic style. Nothing is offensive, yet nothing is daring either. The gap is safe and fashionable, which is why it is a staple of the American shopping diet.
The staff are very helpful. The sales can be awesome and I have no problem with the disaster that is the fitting room area. The only problem I have is with the lines. It seems that when there are more than three people in line and something can’t be scanned properly at the register, all we’ve learned in 130 years of American consumerism collapses and a long, hellish wait is in store for everyone involved.
Why can’t a manager or another clerk get on ANOTHER FUCKING REGISTER…
That’s all.

This Gap is the best! I get the best customer service from their manager TJ. He’s accomodating, has no problem checking for sizes in the back, and helps me put together the perfect outfit. Head on over and ask for TJ– you won’t be disappointed!

Amazing service and prices, especially for maternity clothes. Quality is very good too. Will return for more.

I’m not ashamed to say that more than half of my wardrobe is from the Gap. Their jeans fit me perfectly and all of their clothes are good quality and last me forever before they start to fall apart.
The location itself is a huge two story space, with mens and womens on the first floor and kids on the second. The store is well laid out and organized with plenty of staff in each section to help out with any questions you may have. They are also very willing to help grab you another size while you’re in the changing rooms. The store is also very clean, despite the large number of shoppers that are always walking around. I don’t think I’ve ever found an unfolded pile of shirts on a table, unlike at other stores where they don’t bother cleaning up until the end of the day.
Overall, with the quality of the clothes, the great staff, and the clean store, this is a great place to go clothes shopping.

This location has more than just kids as other reviewers have mentioned. It has your typical Gap offerings of basics and trendy seasonal offerings. I have found some good sale items here, although for the size the store is set up strangely.

Sometimes I work as a costume designer and I needed very specific Gap t-​shirts that my company has been using for about 5 years. Gap is great because you can usually find clean lines in the clothing and for the most part it’s well made.
The men’s t-​shirts I bought were the new crew neck t’s and I needed two mediums and two smalls. They only had one small and so I asked the woman at the front to help me. She was super friendly (that’s why they get 3 stars instead of 2) and she hooked me up with a discount.
However, when I asked if they were getting more shipped she essentially told me never. And I asked if I could get it online and she said no. She said «there’s usually one small per store floating around.» Is this true? It can’t possibly be true. How can there only be ONE small in that color? That doesn’t make sense to me.
And then she called another Gap store and they didn’t have it. So I was like… well what am I supposed to do? She printed me out other stores in the area and told me that if they had it they could ship it to me. Awesome. A little stressful and confusing as to why they don’t have more than one small in the entire store, but she was helpful.
But, you can absolutely buy it online. In a small. And in that color. Now I have to pay shipping on one t-​shirt. Lame. I felt so defeated in the store today when she told me I couldn’t order it online. It seemed like she was telling me to «hope» that the other stores had it. And that if they didn’t I was SOL.
Gap, please stock more than one small in the men’s department. Or if that’s not the case, please inform your staff that you can absolutely buy products online… and that there are usually more than one small.

This is a review for the maternity section only. I’m normally not a Gap fan, but being pregnant and desperate to find work clothes drove me in here.
In a nutshell, both the clothing and the staff would have felt more at home at the Old Navy store in the Gallery. The clothes are ugly and cheap-​looking, not anything you could wear to a professional job, and pretty much picked over if you’re below a size 12. If you’re wondering where to find the upscale work attire you see on the Gap Maternity website, try the Cherry Hill Mall store.

This store has GAP, GAP KIds & GAP Body in it (2 stories).
I have purchased «typical» GAP items here for my little girl — lots of jammies back in the day — and a pair of jeans for myself.
No big whoop — it’s the GAP for goodness sake — but saf, disposable clothing for casual wear. Not a great bargain — but not too expensive either.
Spacious fitting rooms.
Good luck getting help though. Check out lines can be long during weekend and holiday shopping rushes. Try going at 11 AM on a Tuesday.

A Gap Kids is a Gap Kids. I prefer to shop online for more selection. I think the clothes here are durable and inexpensive. My daughter lives in the toddler embroidered jeans.
The staff at the Gap Kids on Walnut is phenom! I LOVE these girls. They are like my retail BFF’s. Most of these wonderful ladies have babies themselves. I could hang here for at least a half an hour just chatting them up!

Positives: First off, I’m loving the spaciousness of this giant, 2 story property. This store uses its racks to break up the floor space into smaller ‘alcoves,’ if you will. It’s clean, bright, and very neat. For some reason, bigger Gaps show up on listings as Gap Kids or Gap Body. They are locations large enough to hold mens, womens, maternity, kids, accessories, and body, which includes bathing suits aplenty in spring. There’s also the product red section, and I’ve never seen a dressing room area as lovely as the one here. This store has relatively late hours for the area. Usually open until 8pm as opposed to 7.
Negatives: unremarkable offerings. Yeah, that’s a Gap problem, not a store-​specific one, & that’s why Gap’s profits have been dropping over the past few years. Am I really supposed to be impressed with lame tank tops and khakis in boring pastel and basic colors? Ugh. I can’t stand the utter drabness of Gap’s line. I also don’t think their hoodies are worth $ 40, nor their plain old shirts for $ 25. I’m not understanding the pricing in this store; it’s like paying a premium for coolness, except… there’s actually no coolness.