The Cheesecake Factory

I was weary of dining here after reading all the bad Unilocal reviews but me and my boyfriend came here to use a gift card. When we first sat down we overheard a group of waiters talking to each other confused on who was supposed to be our server. Mind you, the place was extremely empty upon arrival for lunch. We go the samosa’s appetizer, which were pretty good but super greasy and seemed like something from the frozen isle of the grocery store. I had a salad that tasted like a hoagie… had lunch meat in it that was supposed to be «grilled chicken»…oil, vinegar, and oregano on it. Tasted really bad so i swopped it and modified the hell out of the chopped salad which tasted a lot better. Boyfriend got taco’s that he didn’t like but was too polite to swop it out like I did. No water or drinks came to the table until asking a bunch of times. When it was time to use our gift card, boyfriend showed his phone to the waitress thinking she would copy down the short amount of info onto paper, but no… she tries to take his phone and says «I will be back «we had to force her to write it down so she wouldn’t wander off for god knows how long. Thought that was weird.
The only good thing about this place that i can agree the other Unilocalers about… is that the inside looks nice. And the keylime cheesecake was very good… probably the best thing on the menu.

Our first server was very nice, although she didn’t know much and had to check her notes a couple of times (which wasn’t a problem at all) I ordered the steak medallions well done with out mushrooms (I’m allergic) the bring our food out and i look down and there’s mushrooms. When they finally brought out my right food, it was not well done, closer to medium well. Our table was rarely checked on, and we ran out of ketchup and butter and couldn’t get more because no one came over unless they were bringing us something. Multiple other little things could be fixed as well, but the main thing being their attention to customer satisfaction. They did not do anything for us other than apologize for screwing up my order badly, which when it comes to allergies it should be taken more seriously. If this restaurant wasn’t a chain I would most likely not return, however I’ll try it again when they work out some of the kinks

The service is awful at times and other times its superb. Not sure why this is so, but I have been there quite a few times. The food isn’t out of this world. They do so many different cuisines because their menu is vast, but there isn’t a single dish I am crazy for. However, they have amazing appetizers. Love their stuffed mushrooms, flatbreads, lettuce wraps, etc. It is for their appetizers they get a 4 instead of a 3.

Sub par service. Came with a group of 5 people 3pm on a Saturday. We ordered 4 salads and a soup, and it took 45 minutes to come out. There was a giant hair ball next to the table which solidified the experience. The cold soup, slow service, and soggy salads are the reasons I will never come back or recommend Cheesecake Factory to anyone

I am quite surprised by all of the negative reviews that I have read for this restaurant. I am not a stranger to fine dining and have been to several of the top restaurants not only in Philly but around the world so it is not like I have unsophisticated tastes or an unsophisticated palette and I can certainly recognize good service from poor service. I have only been to this restaurant once but what is not to like? The venue is stunning and the location is superb. The tables are set far apart from each other and the ceilings are very high making it easy to catch up with friends and loved ones in a seemingly private and quiet setting. I found all of the wait staff to be very friendly and accommodating and there are tons of delicious and inexpensively priced items to choose from on the menu. I appreciate that they offered a skinny menu and found the chopped salad on that menu to be amazing. At $ 12 I had it for dinner and for lunch the next day. My friend and I started with the tuna carapacio which was wonderful and we also enjoyed our cocktails. I don’t think the overall three star review that this restaurant has is indicative of the experience that you will have there.

I get great solid food everything I’m here. It’s not a diner and not fine dining but right smack in the middle.
The servings are enough for a ravenous appetite plus lunch for the next day. Service is a lil slow, but it’s a
Packed place always, and theropod comes out so perfect.
My go to dish is bang bang chicken but today I chose chicken and fries (pic posted)
From the servers to the hostess to the managers, everyone is so friendly.
The cheesecake selection is EXTENSIVE but don’t leave without getting one to go– I get the caramel pecan.
Nathan is the best server!

I went to lunch at this Cheesecake Factory at 15^th and Walnut today with some friends. We had a really comfy cozy booth in the room with the giant glass windows. I absolutely loved being able to have multiple views of the city skyline while eating lunch. The atmosphere was extremely pleasant and the food was tasty! Not a fan of all the calories on the menu… but I guess they must have to do that!

This is my second bad experience at this Cheesecake Factory. The service was absolutely HORRIFIC! I have had some bad severs, but nothing comes close to what I have experienced twice in this place. My wife and I are a long time customers of Cheesecake Factory — in the past we ate there at least 2 times per week. I used to go to the ones in KOP and Cherry Hill. After this last time in the city, I will never EVER return! Servers are absolutely incompetent, lazy, careless, and snobs. Managers are WORTHLESS! Do not go there unless you want to treated like garbage. Take your business to Cherry Hill, KOP or any other restaurant in the city.

Lived up to its reputation! Outstanding food… and the cheesecake. Thank goodness I don’t live that close!

It’s gorgeous. A+ on the renovations of the building. Which also lends to big pluses on atmosphere. They are accommodating of all group sizes also another positive. They food there I have had has been solid and they are pretty accommodating with patrons amending their order. The service is average not terrible but nothing to note. My only hiccup is that everything on their menu gigantic and very high calorie. Even the «skinilicious» menu I question. Tough place for someone trying to eat healthy and not for anyone not looking for lots of food. That’s just a personal preference though take from it what you will.

The worst service ever! Got there at 4:20, the booth we were put into was too small for the baby seat, and when we asked hostess about it she just walked away. Then we took it upon ourselves to move. Then after we ordered they brought it the wrong order to 2 out of the 3 of us. So while one is us was eating for 20 minutes the rest were just waiting for their correct order. The. Our waitress couldn’t remember anything we were asking for and had to repeat everything to her. Then she left in the middle of purser vice and we got a second server. This server was nice and then we asked if we could split the bill. She was accommodating until she gave us the checks, we gave her out cards and then when we got the receipts the amount had changed on out of our checks from originally 35 to 42! How the hell does that happen? Please explain how you randomly add 2 sodas to a check that was already correct before we gave you out cards. Then she wanted to know If that extra was ok or does she need to get her manager… Um yes get your manager. Then she returned with 6 $ in cash without the manager… Mind you the overcharge was 7 $. At this point we were so frustrated we just took our tip back and left.
This was supposed to be a nice night out for me and my cousins but ended up being a night where our patience was tried. Will not be returning back here anytime soon: most likely will go to Max Brenner’s around the corner… Very disappointed

It was a bit crowded and the service at this location was slow and not very outgoing. Our server was unfriendly, slow, and took forever just to get our order right and delivered. The food was ok but I like that they had so many choices to choose from. And the cheesecakes are amazing! The best!

There are MANY better dining options in Center City. This place looks great, I’ll give it that. But the food was just OK and the cocktails are super pricey.
I don’t typically go for the big chain restaurants, but I gamely went along today for a CF holiday work lunch for 12. I ordered a grilled chicken sandwich and was served way more bread than chicken. The fries on the side weren’t very good. My friend ordered the soup and salad combo and they only had one soup on the menu, which was clam chowder. It was too peppery for her and the waitress offered to substitute fries for the soup, but there was no apology or flexibility on the substitution. (My friend declined the fries.)
When we got the check, I realized that my sangria was $ 11.50, almost the same as my entrée. Whaaaat? It wasn’t even very good. I checked out other Unilocalers’ reviews and read that they don’t put the cocktail prices on the menu. Not cool!

Just walked out of there after standing in the entrance while the greeter with the long messy blonde hair was on the phone gossiping. My party and I were confused about whether we wait for her to finish or go up the giant broken escalator. So I kindly asked if we go up because we were unattended and she was clearly trying to avoid us. Then she held her hand up and said one minute please in an aggravated tone. So after going in circles for 30 minutes trying to find parking we dont even get acknowledged when we walk in to the place. I said screw it and we walked over to Pietro’s Pizza and are now enjoying an amazing personalized pizza! To the woman with the dry ends please learn some people skills.

Whenever I think of the Cheesecake Factory, Vince Young always comes to mind. As his dumpster fire of an NFL career was coming to an end circa 2012, reports began to surface that the former Eagles QB and third overall pick of the 2006 NFL draft was known to spend upwards of $ 5,000 per week at the Cheesecake Factory.
I know NFL players enjoy the lavish lifestyle, but come on, $ 5,000 per week at the CHEESECAKE FACTORY? You’re a millionaire. Treat yourself. That’s like if I went out tonight and spent $ 200 at Taco Bell (I’ve come close).
Sources now say Vince Young is now working at an undisclosed Cheesecake Factory location as a short order line cook. Get ‘em, Vince!
This was my first visit to a Cheesecake Factory. Not sure how I was able to avoid them for this long. You know, there’s a lot to like about this place. The dining room is pretty darn impressive. Lots of head room.
Pressed for time, my buddies and I opted to sit at the bar rather than wait for a table. Service was friendly, though not the most attentive. As a fairly outgoing group, we were able to get the attention of the bartenders. But I noticed a lot of quiet couples around us being completely neglected. This was actually making ME feel a little awkward, so I made it a point to tell the bartender not to focus solely on my group and to help the other people standing around. Not sure why this was necessary … you’d think they would do this on their own.
Food portions are HUGE! Has anyone else ever ordered the chicken fingers here? You seriously get like two pounds of chicken and another half pound of mashed potatoes. Seriously. It’s obscene. In a good way, of course.
Would I come back? Sure. I love riding escalators to the main dining room. I don’t get to do that much here in Reading. Weeeeee!

I was very disappointed with this particular restaurant because it’s one my favorite restaurant chains. The manager (a female) was not attentive to us when 4 out 8 people at our table was served and 2 happened to be children. She heard our compliant and never returned to let us know what was going on or to even apologized or ask us how our food turned out. By the time the food came out, the other 4 people were almost finished and the kids had to eat bread because they were so hungry. I was never treated so poorly at any other cheesecake factory before in my life. When getting the check, the manager did take off the 2 kids entrees. but I had to let our waiter know that my dad and I didn’t get our burgers until everyone else was done eating. How long does it take to cook a burger??? Like really.
One positive thing, was the view. Hell, I’ll take good service over view any day.
Valet was pretty pricey @ $ 22.00 a car. I would rather stick to Cherry hill, KOP, or Willow grove’s cheesecake factory. I will NEVER visit this cheesecake factory location again.
My visit took place on 11−31−15

This is probably one of my favorite big chain restaurants, and the Philly location did not let me down. It has a great spot with views of the city which makes it a step above the average Cheesecake Factory at the mall.
Overall the food is great. The menu can be overwhelming for some since it literally is a 20 page book, but it is filled with a great variety. There is literally something for everyone. There were plenty of vegetarians options, and portions are huge! Don’t forget to save room for cheesecake though. Having tried at least 10 different cheesecakes they have, I have never been disappointed.
Strangely they seated our party of 5 on a table for 4 and then seated a party of 2 in a large booth for ⁵⁄₆ people. Maybe they are still working out things since they are still relatively new, but this was really inconvenient. Also, service can be slow since the waiters have lots of tables and literally have to run around to keep up.
Overall, the food was great, and there is so much more to try so I will be going back.

Service was very quick. I sat by the bar to watch the TV. The bartender Paul was great and pleasant. The bathrooms were clean! Seems like a very busy restaurant on a regular basis but it wasn’t that busy on a Sunday. Trying to find parking is a nightmare unless you planned to be out and about all day and found a good spot or paid for the garage. Overall, food, cheesecake and drinks were great. Service was on Q and no waiting around. I am not sure how busy this place is on a Friday or Saturday but then again most places are mobbed on weekends regardless. Recommend it!

At Cheesecake Factory…
And I keep asking myself, why I’m here? and why anyone would want to come here.
If you are planning on going, I’ve got you covered:
— Grumpy, unsmiling staff, including the host!
— inattentive, slow, and totally uninformed waitress. P. s: she was friendly thou.
— No prices on cocktail menu.
— Dirty silverware!!!
— Mediocre mango key lime cheesecake.
— I don’t understand why it was so difficult to split the check.
One and half Unilocal is two generous!

This location opened on Tuesday… As in they haven’t even been opened for a week and you can tell!!! The wait staff is in a frenzy, everything is slow as hell to come out of the kitchen and bar. But in all fairness, I’m used to dining at the Cheesecake Factory in Waikiki (which is the second busiest location behind Vegas) and they have everything down to a science.
The reason why I didn’t rate Cheesecake Factory Philly 4 stars is because there is a learning curve that’s happening right now and the presentation of the food was completely impressive. Like I said, I go to Cheesecake Factory often and I’m very familiar with the presentation, but now I know what it’s supposed to look like!
This is the absolute best place to go in a group! There is something for everyone!!!