Black Angus Steakhouse

My wife and 3 kids love this restaurant for a few reasons. The first that comes to mind is the atmosphere and general mood of the staff. Jason the manager very welcoming and genuinely friendly both to us*my wife and I* and our children. Our server Sam was energetic and attentive to our needs and request. After ordering we got our food in a timely manner while also being fully satisfied with the meal outcome. This brings me to the next point, the food. It is divine, my top sirloin cooked to utter perfection not to mention the salads with their homemade dressing and to top it off the broccoli they serve needs to be packaged and sent to my home on a weekly basis. The food here is by far the best tasting, thank you chef, and looking then I’ve seen over the last 17yrs of dining. So a huge thank you to this place and it’s staff for an amazing and delightful experience.

We always have a great meal at Black Angus. The Bullseye Bar has very reasonable happy hour specials. The shrimp cocktail is excellent– love the sauce. Clip the coupon for the dinner for two — a wonderful deal. Service is superb ask; for Terrance. Manager Jason goes out of his way to make your visit a pleasant one. Lover the atmosphere. We are never disappointed.

We stopped in on Friday for lunch. We sat down at 1:30 and didn’t get our food till 2:15. For a rare steak that wasn’t rare enough and for a chicken breast– thats too long. Our waitress Carlee was the bright spot of our lunch. Don’t think we’ll be back which is too bad because this place used to be amazing

It used to be that this was THE steakhouse to go to for date night. Get the coupon for the appetizers, steaks and dessert and you were good. Add some cocktails and it was a good date without breaking the bank. It was no Ruth Chris but better than Sizzler by a long shot. Then the whole area sprung up with steakhouses, Black Angus changed owners and now they are barely better than Sizzler. The staff is still top notch but the food is not so hood. My steak was tough, the shrimp salty and my lobster tail tasteless. The wedge salad was good and the loaded baked potatoes are always good. Not many folks there which made us think of when there uses to be a wait to get seated in Saturday night. I think the coupons are the only thing keeping them going right now

Ate thanksgiving dinner here. For the $ 90 spent on dinner for two without booze, it should have been a lot better. The steaks were tough despite being cooked the way we ordered. Spinach artichoke dip wasn’t good. Broccoli as a side was a tree on my plate barely steamed. I know they were busy for the holiday, but it should have been better.

Friday night dinner with my family was perfect!
Stellar service from our server and her protégé. The manager was very helpful, and I appreciate the entire staff’s dedication to keeping people’s drinks filled. You don’t see servers who help other tables very often anymore. We even met the busboys who were very friendly, and seemed happy to work there.
The food was amazing. Steak was cooked to request, and the salads were super chilled and fresh. Chain restaurant or not, I’m totally we happy we decided on Black Angus to celebrate a very special family dinner.
The only reason I’m leaving the last star off is because ‘online booking’ was not working yesterday, and my favorite server, Dani, was out. My only complaint on the actual service was that it took about 10 minutes after dessert for the server to return my husband’s credit card. He was getting antsy and worried it had been lost. I wasn’t too worried, but hey, this is a review, so I might as well mention it.
My teen daughter won’t stop talking about the cheesecake! I’m sure we’ll be back again soon!

We don’t often wander by the old Metrocenter Mall these days, even though when my wife and I were both in college, Metrocenter was a happening place.
But, after a long road trip coming back from Jerome, we decided to stop by this place and have an early dinner on a Saturday afternoon — early enough to beat the crowds.
From the time that we entered this place up until we were nearly ready to pay, the reception and the service could be characterized as cold and underwhelming. And the food was bland and boring.
We figured that since we were here when there were no crowds yet, that we would get the best service, and food preparation. However, what we got was a service that seemed like we were a nuisance, and our food seemed like it came right out of the fridge and quickly prepared and unseasoned. The food really looked better on the picture than what they tasted. Just absolutely dreadful!
The only time that we felt the server perked up was when it was time to settle the bill, and that being «tip time.» Very disappointingly fake. I just couldn’t bring myself to enjoy this atmosphere; especially since there was barely anyone in the restaurant.

Excellent service and tender steak cooked to perfection. The chocolate cake was delicious. Thank you for an enjoyable lunch with my mom.

Terrible, just terrible in every way.
I ate here on 6÷27÷15 for my boyfriend’s birthday dinner with family. After first sitting down, we complained that our table was /​extremely/​wobbly. The waitress was so flustered that she had to ask a manager what to do. He just moved us one table over (wow, genius!) to a smaller booth. Since there were 6 of us, it was quite cramped… Not to mention the rest of the restaurant was basically empty, so we could’ve had any table in the place. After that, we ordered our drinks and waited a while to get them. The waiteress didn’t stick around to take our dinner order. So, we waited. And waited some more. And then I went to check out the bathroom because I was really that bored. Let’s just say that some corners were cut in the bathroom. I heard a «beep beep beep» sound that was pretty annoying, really adding to the gas station bathroom vibe. When I washed my hands, I noticed a smoke alarm and saw that the battery needed to be changed. In that moment, I realized that the bathroom was as neglected as the customers. Shame on you, Black Angus. What if there was an actual fire?
Anyway, it’s not fair to judge a restaurant entirely on bathrooms and bad service, right? So we finally ordered the food. My boyfriend and I split a hamburger for $ 13.50. Yeah, it was that expensive. I ate hamburgers in England (when the exchange rate was really sucky) for less than that! Anyway, the food took so long that we ran out of things to talk about other than, «wherrre is our food?»
In the meantime, we heard the staff sing «Happy Birthday» to another table. We’d told the waitress that we were there for a birthday, so naturally, we expected the same treatment at some point (spoiler alert: they never sang to us). My boyfriend’s little sister finally just laid her face on the table. Well, when we did get the food, it was alright. But nothing I couldn’t have made at home. In much less time. For like half that price.
Getting the waitress’ attention to take the bill was another challenge. Finally, a guy with a broom walked by, and we asked if he would get our waitress. More waiting of course. I cannot express just how happy I was to walk out of that place, even though it was sweltering outside.
Point being, there are two other steakhouses next to this pathetic restaurant. Go somewhere less expensive; at Black Angus, the prices don’t reflect service (or quality)!

Just your run-​of-​the-​mil Black Angus chain steakhouses. I was in town for the weekend and met up with my family at B.A. We’ve been to B.A. before at different locations so nothing was foreign to us.
We ordered the campfire feast, which includes two dinners for two adults with an appetizer and desert for $ 40. I ordered the chicken and rib plate, my daughter ate the ribs which was ¼ rack. I had the chicken, it was okay, a little plain. I should have stuck to my staple when I go there, the teriyaki steak. I like their baked potato soup, it’s normally tasty.
I’ve noticed that the quality in Black Angus has significantly declined in the last 15 years. It used to be that you were able to order a steak plate and the steak was bigger than the broccoli spear it’s accompanied with. Now, not so much, they serve mini steaks.
My biggest gripe with my experience at this particular restaurant was our waitress, she was super rude. She came to our table, rudely asked us what we wanted to drink, and started taking the menu’s away before we had a chance to look at them. She was slow to get our drinks and food but she sure was quick to pick up our food (even though we weren’t done with it). We had to tell her not to take our plate, she saw we were still working on our plates, so I’m not sure what the hell was wrong with her. When the bill came she must have lingered around our table to see how much tip she was getting. She quickly picked up the bill before we were done, which is rude. We must have asked for extras like napkins and to go boxes without her acknowledging it. Killer part is that the restaurant wasn’t even busy. I’d say 0 for effort.

Haven’t been here in awhile. Thought they were all gone. Always a nice place to get a good steak. Really enjoyed the coconut cream cake. Nikki was a good server.

I wasn’t to happy that the waitress said its only one coupon per table and wasn’t able to order more things even though the coupon said it can be good for up to. 6 people. I would recommend this location to my family or friends. I’ll have to try another one.

My wife and I had lunch there today 5−18−15 the only thing my wife ate was potato soup within about an hour she was feeling nauseous and had stomach cramps we got home and she vomited violently 3 or more times.
We called the restaurant and spoke with a mgr Steve who defended the food and states food poisoning doesn’t show up for at least 10 hours. (maybe he is an expert). But I know symptoms can appear in as little as an hour.
He offered a gift card, but why would we want a gift card for a restaurant we will never step foot in.
I requested his mgr and he gave me a phone for corporate, we will see how that goes.

Food was pretty good but the service sucked. The waitress barely said anything to us and not once asked if we would like a refill. We barely saw her the whole night. After spending a lot of money you would think we would have great service. Funny that the other customers around us seemed to have the waitresses always around but ours. We will not be back here again.

A coupon that arrived in the mail made us think about a nice Fillet Mignon to celebrate a finished work project. My wife and I were disappointed to learn that we could not substitute a Fillet Mignon for the New York strip even though we were willing to pay more. So that meant no prawns with our steak. We informed our waitress that the only reason we were there is because of the coupon in the mail. Well, the tall seat backs in the booths is another reason, but without the coupon showing up we’d be eating left over veggie soup from our fridge. The waitress was very kind and understanding. She asked her manager and she gave us the bad news. He politely said no and was attentive enough to talk to us and say no right to our faces lol. I guess it’s a strict policy and even the manager could not bend the rule. So my lack of stars is for Black Angus corporate. How hard is it to just cook a different steak and add $ 5 dollars? I guess it’s impossible.
As far as service it was ok. Not great that I got my steak 5 minutes before my wine. But sounds like I should feel lucky to get my food quickly after reading other reviews.
We did end up ordering fillets, just paid normal price and did not want expensive prawns. A fine glass of red wine, superb baked potato with perfectly cooked Fillet Mignons is certainly worth 2 stars. But my wife may wait another year before returning.

We’ve eaten at this restaurant a number of times before, including on special occasions. I looked at reviews here and on Google ahead of time and saw a contrast between those who loved it and those who hated it. I had never looked at reviews before.
In the past we came for dinner and had a large special like the campfire, this time it was for lunch. The waitress was Rebecca. She was quite attentive, checking on us regularly, friendly, clearing the table quickly when needed and meeting any request.
This dinner was for Valentines Day, but we avoid eating at a restaurant on the holiday itself to avoid the crowds. This was two days later on a quiet day, the way we like it. This place is set up for quiet and privacy at each table, one reason that makes it attractive.
The food was served hot, paced well, and my chicken and loaded potato was excellent. My wives steak was good but a bit overcooked. The Caesar salads were good. The bread had been served promptly without asking. We left full, satisfied and pleased.
The ambiance is Southwest, cowboy pictures, sports bar, soft country music piped in.
This chain is a kind of Arizona tradition.
We’ll continue coming here in the future.

GOOD… BUT NOT GREAT!!!
Had gift cards so decided to eat there today. Service slooow. Took forever to get a simple Burger King size burger and a small steak. No great deals here. Nothing special. (yawn) Will be back if we get more gift cards.

Every time we come here (and there have been plenty over the years), the experience is great. The Campfire Feast is a good deal, made even better by the frequent coupons that show up in the mailbox.
Weird thing about this locator is that it’s directly next door to 2 other steak places now. Still my best pick though, hands down!

Back again. You can never go wrong with the Campfire special, particularly when you have a coupon. ($ 39.99 for appetizer, 2 entrees and dessert)
Our favorite server Jenni was not in: (
Service was good, food was as expected :)

Absolutely terrible service and mediocre (at best) food.
Arrived here at about 7:50 PM on a Monday night. The place was somewhat busy, all with people watching the final March Madness game. The game ended, and all but two tables (other than ours) left. After the game ended, the ambiance was very awkward. It was near silent and the pop music playing on the PA system over the dining area was clashing with the country music that was playing at the entry-​way.
We were seated, and a waitress came (I think her name was Brieana) and took our drink orders. Nearly 10 minutes later, a different server came to drop our drinks off. Then, another 10 minutes later, she came to take our orders. My boyfriend and I both ordered the build your own burger with some of the cheesy garlic bread as an appetizer. We were not asked how we wanted our meats cooked either. When we told her what we wanted, she sort of rolled her eyes at us both. Most likely because she figured we were both just two kids not ordering the higher-​dollar menu items (even though they nickel and dime you for EVERY item you put on your build your own burger). From then on, we waited. And waited. And waited.
Very rarely did she come out to bring us drink refills, and when she did, she left the empty glasses at the table. 30 minutes from the time we ordered, we asked the manager to bring us some bread. But, it seems as if this restaurant has an all around failure to communicate, because as soon as he left our waitress brought the bread out, followed by the manager who brought us another loaf. After the complimentary loaves were brought out, our cheesy garlic bread came. It was probably the best part of the meal, and that’s saying quite a bit considering that you get about 5 1-​inch slices of soggy, greasy bread. Not worth $ 5.99.
We left a couple of pieces of the garlic bread on the plate it was served on, and stacked all of the other plates that were now empty on the corner of our table to make room for our food that would hopefully be arriving soon (again, refer to photos). The one busser in the entire restaurant came by and took our plate with the pieces of garlic bread on it, and left all of the empty plates. Why on earth would you take the food AWAY from the table and leave the dirty plates? Makes no sense whatsoever. So essentially, we got 3 pieces of garlic bread for $ 5.99…
20 minutes from the time we got our bread, our food arrived (nearly an hour after we were seated). The bun of the burger was hard, as if it was sitting under a food lamp all day. The burger was charred. I like my meat as rare as it gets, and would assume that if the waitress didn’t ask how we wanted it cooked that it would come cooked medium. Apparently not. It was like a hockey puck. The tomatoes served on the side were mealy and seemed nearly rotten. The coleslaw was warm, and the fries also seemed like they were cooked under a heat lamp all day. Not once did the waitress come by to check on us during the meal service, nor were any of our dirty plates cleared. By the end of our meal service, we had stacks of plates and seven empty glasses sitting on our table (refer to the photos).
She dropped off our check at around 9:10 PM. I immediately placed my card in the book, as I wanted to leave as soon as possible. She walked past it nearly 10 times, and at 9:25 or so finally picked it up. She came to bring by drink refills during this period, but left so quickly that we couldn’t even hand her the bill.
Her tip was an absolute reflection of her service. She most likely had the idea that we were just two college-​aged kids who were going to tip poorly anyhow. But, if she was more attentive, did her job correctly, or even checked on us once more during the meal service, she would have gotten more than a mere 10% (and that was generous considering her attitude). Serving isn’t that difficult in a nearly empty restaurant, sweetheart.