Castle Megastore

:(boo not cool poor staff. hated it

Lady here was super nice and really knowledgeable on her products. I have no idea what I am buying or using so I asked for help and they helped me right away with all sorts of products and which ones were highly recommended and best to use for my type. It was real sweet and nice. No awkwardness of sex talk or anything just product knowledge.

KIMBERLY was Fantastic, I LOVE this store because she made it fun to purchase and gave awesome suggestions !!! Will definitely be back to this location when we are in town !

I’ve been to Fascinations before and was pretty impressed. My husband had recently been here to get our anniversary gift and was really happy with this place. He took me to this store this past weekend to show me and I was REALLY impressed with this store. On one end they have their lingerie/​costumes and on the other is all their toys/lube/videos/etc.Their movie selection is HUGE and they have plenty to choose from. I also love that their toys are out on display so you can actually take them and «play» around with them (like the different settings) to see if it will be something that you want. At other stores you kind of have to take a chance with what you buy. Also helps that the staff are pretty knowledgeable with their products and gladly answer any questions that you may have. We will definitely be returning to this store in the future.

Went in last Friday night with some friends because they have never been in there before. Next thing you know we ended up in the games section and there was a funny bachelor product that was laying out. I went up to the man and asked him if they had any more and his response was «thats the last one, i can go ahead and wash it for you and rewrap it but you will still have to pay full price» Not to mention the product was already dirty and disgusting looking. ARE YOU SERIOUS. That makes me question every product they have there that is wrapped and packaged. All my friends (whose first time will be there last they said) and i will never be returning there after that was said I give everyone a heads up that is reading this.

I love this store. The staff is always there to help answer any questions and make suggestions on products. This store has the best products and selection of merchandise in Phoenix. One stop shopping for everything you need.

Just visited this shop as we’re from out of town and I was trying to get my friend to show me what she wanted for her birthday.
We walked in and decided to just try to see everything. They have a large selection and pretty much anything you need or want or are curious about is there. Which is cool, but the employees were frustrating.
Every 5 minutes we were asked if we needed help. Literally asked if we needed help 8 or 9 times and mostly from the same person. My friend is the type who gets giggly with this kind of stuff, so I guess they either thought we were punk kids or really unknowledgeable.
Every time we stopped to touch or pick something up an employee would ask us if we needed help. Actually it was the same kid. He did not smile. He did not ask anything other than «do you need help?» With a somber irritated look and then walked away. Totally put me off to ANYTHING. One because we’re ladies shopping, two I like to look and if I have a question I’ll ask, and thee he was so unpleasant and unfriendly and uninviting in any way. I would describe him as Orin from Parks and Rec.
I’ve been to other stores where the staff is much more helpful and would pull out an item for you to touch or at least ask what you’re shopping for so they can guide you in the right direction.
15 minutes into our shopping adventure everyone else had left the store and the staff of 6 or 7 were all within 20ft of us following us around like we were gonna break something or steal.
By that point I was pissed and just wanted to leave, so we did without buying anything.
3 stars for product inventory. Minus 2 stars for staff.

The employees are disgusting! What kind of «manager» allows and discusses disgusting sex positions incredibly loudly while ignoring customers?!! I have been to this location THREE times. I will NEVER be back. Not once was there a nice helpful employee. Everyone was rude and acted as if I were an inconvenience. Do not shop here.

It was a bit of trek coming from the far west valley. But this is the biggest of the Castle chains in the city. Very clean, organized and presentable atmosphere. Staff was very friendly and willing to help answer any questions I had. It’s a bit on the pricier side than what I’m used to paying. But the outfit that I got is great quality and I love it. I’ll definitely be going back again!

I was mortified. I went to this castle because we were in the area. We’ve been to 2 different castle megastores in the past as well as 3 different fascinations, so I know the typical behavior and standard of really good sex shops. This one had a lady who literally smelled like poop. I was standing next to her and the smell hit me and I just wanted to leave. This same lady was talking to my husband about the wand vibrators and was completely inappropriate. As I’ve said before, this wasn’t our first time in a sex shop, and we’ve had workers talk about vibrators and wands before, but she was making graphic gestures of the placement and literally acted like she was using it. It was just completely inappropriate and unprofessional. We will not go back to that location. Ever. Which is a shame because I had something I actually was going to buy but it was just too gross of an experience. Just gross.

Call me an idiot but for the longest time, I thought that CASTLE was indeed a little theme park for kids with a video arcade, buggy cars, maybe even an olympic size pool???
Well let’s see I moved to Arizona in the summer of 2002 to attend Culinary school, …by that time, my cooking was okay but cooking school only made it worse… Anyways, CASTLE provided a lot of therapy in that area that I did not really know exactly exited… there are about 25 ways to get my prostate gland stimulated actually? Wow… they sure didn’t teach me that in cooking school ah! and it took me 11 years to figure it out…
The employees here are super friendly and helpful almost to a fault… they like to help you find exactly what you need for your naughty fantasies and that can either tear you apart in laughs or make you run… Enjoy and have fun either way… best entertainment to get me out of the house near midnight.

Went to get some fun gag gifts for one of my friends bachelorette party. The ladies working are very helpful and make you feel super comfortable if you’re a little apprehensive of the environment :) They recommend all kinds of fun stuff for the party.

This place is good place to go shop for adult toys. There nice employees that work there and willing to help you find what u are looking for. I’ve always bought stuff there without feeling ashamed.

Knowledgable non pushy staff. All that you would expect. The male employee was even able to give me great helpful advise for kegel beads.

This place has a huge amount of merch, including some awesome shoes I picked up for an outfit, but the store itself needs to be reorganized. Not only that, but the prices are astronomical. For being a «Megastore», it more just seemed like a regular shop, just spread out a bit more and with more costumes.

Lube, Batteries and Lingerie OH MY!
Castle is closer than Fascinations to my house and I find their prices to be the same if not slightly cheaper.
Their selection is larger in some areas, in others like the 50 shades area it is somewhat lacking.
Hands down the best part about stores like this are
A) The people that work there, usually and as has been my experience here they are chill and knowledgeable about their products.
B) The people who come in and either act shifty… eww get out, or the girls who JUST turned legal and fall all over themselves giggling at the first giant dildo they see.
Certainly give this place a shot who knows it could make your Saturday night awesome (Even if you are alone LOL)

Went here August 25, 2011.
Great selection of videos, clothes, and toys for all good girls and boys. I found the staff to be rather intrusive and rude. Decent prices — comparable to ordering online. Easy access off Deer Valley Rd. Plenty of parking.
Too many times I have been past this place on I-​17 and always thought the CASTLE sign was for a truck stop or something. Now I know otherwise.
Take I-​17 to Deer Valley Rd, exit heading west on Deer Valley. Turn right (north) onto N. 26^th Ave. Then first driveway on the right. I missed it trying to follow my GPS. After you clear the I-​17 overpass just make 2 right turns.
This store is a customer of Unilocal and filters negative reviews, so any glowing 4 – 5 star reviews should be taken to be advertisements and not accurate reviews.

I think of Castle’s as a seedy skanky place creepers go to buy blow up dolls and porn because they can’t get a girlfriend. When I left the store, all I wanted to do was go home and take a shower. I’d much rather go to someplace like Fascinations where it’s clean, the selection is good, and the staff is friendly and knowledgeable. They give off a much more clean and Victoria Secret sytle atmosphere, but with all the fun products you can’t find at the mall :)

Did you know that H2O Lubricant is also great to make your tattoos shiny and gleamy? I didn’t — but the helpful staff at the Castle did!
They also made sure play time was safe time, but redirecting us with some of our purchases and a few helpful hints & tips — Plus, they have the furniture — you know… THE furniture for assisting in your playground experience — oh. to have been traveling with a moving truck —
I’ll open the California Franchise — Just say when!

4 words.
Knowledgeable Staff.
Display Models.