Chili’s Grill & Bar

And now I remember why I don’t come to this chilis
Not busy enough for them to be giving this slow of services. Wait time was too long for them having so many open tables. Waiting over 20 minutes for an appetizer that is just chips and salsa is ridiculous. Our server didn’t even bother to ask if we needed refill but just rudely walked by to say she is bringing refills and never did.
Seriously over this place and will never return
Not worth it

Not one of my favorites.
Today, I stopped in for a quick lunch at Chili’s with a few colleagues. We had three people with very different ideas for lunch, so a varied menu was in order. Chili’s offered just that.
The food was average as you might expect at any Chili’s but satisfying and affordable. Our entrees were served quickly, the restaurant was clean, our server was accomdating. In general everything you would want from a restaurant.
I had the Sante Fe Salad, and my lunch companions had the ribs, Buffalo chicken ranch sandwich, southwestern eggrolls, and Chips & salsa. My lunch companions enjoyed their entrée’s. However, I didn’t particularly care for the salad. The salad dressing had a bitter taste and the diced tomatoes just tasted odd.
The service was great, just wish the tasted better.

My husband and stopped in for a late Sunday dinner on March 6^th. We were pleasantly surprised by how helpful and nice our waiter was and how clean the restaurant was.
We asked for the special: 2 entrees for $ 20.00 and included with that is a appetizer.
I ordered the half rack of barbecued baby back ribs with corn on the cob and coleslaw. My husband ordered a classic bacon burger with fries. Afterwords we decided on a dessert: we ordered the molten chocolate cake; both us drank ice tea which was very fresh and good.
This restaurant has good service and great food.
I like Applebee’s, their food, their employees and the general layout of their store.
We will return to this location.

I love this chili’s! My husband and I had several wonderful experiences here, staff is super friendly, and their steak is amazing! We love their points system where you can earn a free appetizer or a meal. It’s crazy busy at times, and other times it isnt, just depends. Will definitely come again!

Came in was a little busy (Tuesday night) waited a few minutes for the hostess to «wipe down» a table. .when sat the table still had food on it.
Server was extremely slow. .& 75% of the time another server was checking on us, dropping food, even our check.
…stupid, you need more personable servers.
& my food was over-​cooked & burnt .
I only give it 2 stars because their new berry cake dessert is amazing …
*Update went during lunch –3:30−4 pm, had an amazing server. He really paid attention to the table. & our two little ones, I think I rather the lunch service than dinner (rude, & always missing servers) so I’ll change to 4 stars: p

Great experience, good tasting food, great customer service and environment. We are from out of town, but if you live in the area, I highly recommend this particular Chillis

This is very disheartening.
I have been to this restaurant a few times with my boyfriend and we have never had the type of service we had on tonight. We got to the restaurant around 9:30 PM and there was no host at the host stand to greet us and seat us. There were tons of people in the bar area and no employees to be found. We walked to the bar area, found an empty booth, that was dirty and waited for an employee to come close enough to where we could ask if they would please wipe the table, that would allow us to sit down. Once we sat down, a waitress greeted us within 5 mins, not bad. However, the first thing we ordered were drinks. He had a black berry tea and I ordered a sprite. His drink was fine, however, my straw was wet, my cup was dirty and there were black particles in my sprite and in the ice. I was given a cleaner cup, but to be honest, the cup was still not as clean as I would have preferred. We then ordered our appetizers and it took over 30 mins for it to come out. We ordered the triple sampler (honey chipotle boneless wings, southwest egg rolls and big bites). The food was not warm, but we were hungry, so we just dealt with it and ate the food. We ordered an enchilada dish with black beans and rice as well as a sweet and smokey burger with fries. The enchilada dish was not fresh, it appeared as if it had been sitting for awhile and the fries were not fresh. At this point, I am ready to leave, however, because we do come here and we know that our previous experiences have been better, we now decide to speak with management to find out 1. what is going on? and 2. can we get better food? The manager comes over and is not empathetic at all. As we explained how we are loyal customers and we noticed something was off on today, she blew our feedback and stated that the restaurant was having a great day and she was sorry we were not having a good experience, but emphasizes that overall the restaurant was having a good day. Are you kidding me? She had a passive aggressive tone and my boyfriend even noticed it, which was very unprofessional. Then she says, do I want her to take care of my meal and appetizer? I said yes, assuming she was going to remake the food, but she did not. When our waitress comes, we talk with her, since she has served us before and she admits that they are under staffed tonight and extremely busy as they do not normally have as many customers this late, but they had already sent employees home. Now why did the manager not apologize and admit that they were under staffed. This really made me want to not come back and I did not get my meal remade, which made me even more dissatisfied. I thought she was remaking it, but all she did was take my plate and remove the charge from the bill. How is this satisfying me? I came in here to eat and now I don’t have any food? I don’t think this was a good business decision. I will not be visiting this location again.
Unfortunate.

Damn this place was busy when I went there.
My experience at this Chili’s was partially tainted by the date that I brought with me who tried to convert me to her religion half way through dinner, so bear with me folks.
Here’s the deal. I’m a «Metro Kid» at heart. I grew up wandering around the MetroCenter area and was still around when the terrible decline of the area took effect. It was very sad for me to see all of the businesses start closing down, being replaced by nothing.
Fast-​forward to now days and look at the revitalization of the area! Is it perfect? No, it’s far from it. But it is getting better every year and that’s great news! Chili’s is one of the newer spots that opened up as a part of the revitalization of the periphery of the MetroCenter area.
I stopped in for a dinner date with a girl and waited at the front entrance for her. The parking is pretty good at this location, despite the fact that it does share a parking lot with several other businesses in the same plaza.
The service and the food at this Chili’s were fine. It was too busy for it to be excellent, as our server has WAY too many tables to take good care of us. But our orders came out well and everything was fine in terms of food. Drink refills were sparse through.
Would I come back?
It’s possible.
I think I would avoid Saturday evening though as it was just way too crowded and understaffed for the servers to take good care of everyone. The food here is average for a Chili’s.

Meh… only a few steps above Mickey D’s. I do however like their Presidente margarita.

Has anyone been to this Chili’s lately. No. Good, you are not missing anything. Went there with my son and had a hamburger. And seriously, the hamburger was so greasy that it seeped into the bun, which turned into a glob. So disgusting. Spoke with the manager and he gave me a 5 dollar gift certificate. Yahoo… NOT! As hard as he tried to be nice about the whole thing, I think he was a bit agitated that I was cutting into his football game. Ugh!

The restaurant was moderately busy but we were seated quickly. We had the Mellon lemonade. This was interesting not too sweet with lots of flavor. There is now a kiosk to help with orders. I had with chips with guacamole. It was average. The hot sauce was more sour than hot. I also had their ribs which were good .the sauce was not as sweet as I would have liked it. The fries were overcooked. I ordered the side order of grilled shrimp. . They were so small. Service was decent. They never checked on drink refills

Food was excellent and so was the service! I got the watermelon margarita and spicy shrimp tacos, my boyfriend got a beer and the sirloin burrito, and we shared the cheese bombs and a pizza cookie. Hostess was right there to seat us and waitress quickly followed. Great experience! Will be returning.

Not sure why this location has such a low overall star rating but I found the staff to be friendly, the place to be clean (including the bathroom) and wait time wasn’t too bad for a Saturday night (only 15 mins). Overall we (my husband and I) were pretty happy just wish the waitress was a little more on top of things… she did say she was new to town and that location so she didnt have knowledge of certain things just yet regarding that particular location.

Went to chills to get take out for dinner since my wife and I like to stay in. Ordered online and got fajitas quesadilla and onion rings.
Got there 10 minutes early and we wait for 10 before anyone spoke to us. Then we were told to pay at the bar. I had an old gift card with 25 dollars and it came out to 24.90. So I just put 25 dollars.
As a former pizza delivery person I don’t tip on pick up because they aren’t using gas, their own car and are not serving me like a waitress. I always tip 15% minimum and not until I get my food. We sat and waited for awhile then a man on drugs dirtyish as if he was homeless start talking to us in the waiting area. Trying to sell me supplements or join his pyramid scheme I couldn’t tell.
I was desperate to get out of there. My food was suppose to be ready at 9:20 and was ready at 9:35. The lady came out while he was mid speech. I took my food and left.
I got home starving, just wanting to eat and touched my 1^st tortilla. Cold. Okay don’t panic cold tortillas aren’t bad. Meat. Cold. Quesadilla, onion rings, everything is cold. I am very angry at this point. I look at my sides my cilantro isn’t even enough to be a side and has a black thing in it that resembles a booger.
None of the sauces even touch the halfway mark. So I go online and fill out a complaint form. I wait a day for a reply. None.
I post @chilis on Twitter with photos of my food they tell me to fill out a online complaint form. I reply I did already. I am ignored. When I was stationed in Japan I ate at the base chilis all the time and it was great.
I lived in flagstaff and that chilis was great. The chilis at metro center in Arizona is horrible.
The kicker is this happened on my birthday, thank you chili’s. Food is temporary but a memory lasts a lifetime.

Chili’s is always pretty decent food in my opinion — nothing to write home about, but enjoyable. The service on the other hand — not great. I’ve been here to dine-​in and picking up a to-​go order: both times the service was meh. When I ordered takeout last night I had to ring the bell four times before someone came to help me. First off — I shouldn’t have to ring a bell; there should be someone there to help. Second, I certainly shouldn’t have to ring it multiple times. I heard someone from the kitchen say to the hostess that came to help me «I thought it was someone else so I didn’t want to go out there.» Not sure what that was about but it was definitely not professional. I’ll probably go back because it’s convenient and they have a few healthy choices, but I know to not expect much on the way of service.

I’ve always felt this location had some great service every time we’ve been there. The servers are always full of laughs and help you out pretty well. Once in awhile there will be a sour greeter, but that doesn’t take away too much of the experience.

Damg, I should have read my previous review before I came here. Note to self might be worth it to upgrade my cellphone so I can do apps and avoid these situations lol
Same as before took about 10 minutes to be acknowledge and another 10 before I got my tea.
Ordered the ribey (med well), skillet mashed potatoes and the brocolli (to honor GHW Bush, lol). They steak came as ordered and hot. I got some tepid fries but he corrected it (ended up passing on the cold stale fries) and the mashed was ok. I did not know you could over cook brocolli it was way DRY and looked like it had been sitting under a heat lamp all day.
Server never came back to check to check up on me after the mix up our the brocolli would have been gone too.
So the service was about the same as last time. So 2 bad visits in a row less than a year apart. I say go eat at the Long Horn Steakhouse on the other side of the complex!

Ok so we eat here a lot. We think the quality & choice of the food is good and the food is definitely flavorful. Today the service was good, but we can’t understand why they charge $ 1 extra for a «premium» side. They were out of sweet potato fries completely and their broccoli is never cooked all the way, so we needed substitutes. Anyway, the waiter didn’t explain it clearly. Obviously, Chilis caters to a younger population, but we are customers, too. We don’t expect too much & we don’t like feeling gypped.

Sat for ten minutes without any serving staff coming to the table. Decided to leave and check out another place.

So… I came here on Veteran’s Day for the free meal… I had never been to a Chili’s before, and after taking a look at the menu, I decided to get the lunch combo which comes with either a soup or salad and the item. The server recommended the enchilada soup and it is both a good and bad thing he did. Good because it was very, bad because now I know how good it is and will want to come here everyday for the soup. The combo I decided on was the bacon chicken ranch quesadilla. It was pretty good… to be honest I could only eat half of it because the soup was very filling… I could totally just eat a couple bowls of the soup. Overall, the service was great, and I will most likely be coming back here.