Why do we keep expecting more from this location? The food is mediocre at best. The service was bad, had to ask for drink refills. Waitress did not know prices of drinks. Had to ask. When asked about a birthday she said no, we don’t do anything. Even though we had just seen another table get candles and the staff sang happy birthday, when we mentioned that she was very condescending and said«well its not free» um hello… did we ask for free?! She did come through with ice cream and a song. But the experience was ruined. Her first response to everything was no. When it came time to pay the bill she kicked in overdrive, I’m sure hoping to save her tip. For the price of Red Lobster I expect a nice experience. Stick with the Angry Crab for now on. At least it’s fun!
Jessica L.
Évaluation du lieu : 4 Phoenix, AZ
So the call-ahead plan did end up working out for us, although I called 3.5 hours before our dinner since we had a large 20 person group. They were able to get 16 of us at one table and sat the rest of our party at another large table next to us. So my advice is that if you do have a large group, plan to call extra early and if you first talk to what sounds like a teenager who tells you to call back later, don’t — ask to speak to a manager. Managers need to plan for overly large groups; they may have to call in extra staff if it’s a slow night of the week for example. They did a good job in serving us by double stacking the wait staff and they worked together nicely. The drinks were served promptly but the food was served a bit slow… really nothing to complain about since they were working on 20 food orders. They did bring the salads/soups out quickly that held us over for some conversation before the big meals arrived. They got all the checks separated correctly too. Overall I had a great time and the food was pretty good too. I’ll be back.
Suzanne H.
Évaluation du lieu : 2 Phoenix, AZ
I understand it’s lobsterfest however there was no one in lobby and many tables available and we still had to wait. The hostess was very unfriendly. After being seated our waitress was really slow and kept forgetting to bring us items. Then my main entrée finally came out and there was hair in it. The manager didnt even come out to apologize or rectify it. A new dish was finally brought out. They wouldn’t remove it from our bill nor offer any discounts. Extremely disappointed.
David L.
Évaluation du lieu : 4 Glendale, AZ
We eat at Red Lobster 3 or 4 times a year. We enjoy the food and service. And yes, the biscuits.
Astrid A.
Évaluation du lieu : 5 Phoenix, AZ
First time coming to this Red Lobster. The environment was nice, the service was great! Our server was JUSTIN. He was attentive, filled our drinks as soon as they were below half and was very helpful. He had a few tables and he still managed to give amazing service! Thanks Justin, for making our first time at your restaurant a good one. Btw… Lobster is delicious, so is the garlic shrimp!
Konlee S.
Évaluation du lieu : 4 Phoenix, AZ
Good place, i like the ambience. Service is pretty good. 2nd time coming here so far so good, not a real fan of red lobster though but its not that bad. Food comes fairly quik. Would i come bak? Sure. My other half loves this place and my son loves the mac n cheese.
Kitship L.
Évaluation du lieu : 2 Surprise, AZ
My family was here because we had a gift card — we really would not have chosen to come here otherwise. Firstly, our waitress was extremely rude for the first half of our visit, and then changed her tune when it came time for us to pay the bill. Secondly, we were most excited for the cheddar bay biscuits, but were disappointed when we were told that they come to the table AFTER we order(when did that change?). The food, of course, was not good for the price and portion sizes. We’ve come to expect that from Red Lobster. All in all, next time we’re going to spend over $ 100 for lunch, we’re not going to spend it here. I would probably give my gift card to someone else next time.
Jordan H.
Évaluation du lieu : 1 Phoenix, AZ
Came here w friend, salad w salmon took 45 min. Friends meal came out first with visible heat lamp damage. Mgr replaced friends meal, much better. We also watched a bus boy wipe table near us with used napkins and no cleaning spray — someone sat down shortly after. We were given a small discount for our trouble. Never coming back.
Rachel U.
Évaluation du lieu : 1 Phoenix, AZ
So we ordered food 30 minutes before the people next to us and guess what… they get served way before us. Our waitor really seemed like he did not know what he was doing. Will not be coming back.
Zoe A.
Évaluation du lieu : 4 Glendale, AZ
Vanessa was our server and she was good, she filled our waters as soon as they were below half full. However I asked for light ice on one of the waters and the 2 that were served had no ice. I didn’t mind, but my boyfriend did. Anyways we didn’t complain. The steak I had ordered was ok, there wasn’t much flavor. I’m not sure I’ll order that again as it is known for seafood and not steak.
Charlotte F.
Évaluation du lieu : 3 Phoenix, AZ
I have always enjoyed meals at Red Lobster, this visit was even sweeter. The waiters were prompt, very nice and the food was really delicious. The biscuits are always mouth watering and warm. I had a caesar salad with shrimp linguini. I will definitely return to try more delectable items.
Lori F.
Évaluation du lieu : 5 Phoenix, AZ
We go to this Red Lobster a lot and always get great food and great service. I love the blue cheese dressing and of course, who doesn’t love the Cheddar Bay biscuits? The endless shrimp is an amazing value on top of being delish. I highly recommend it for seafood loving families!
Kathryn M.
Évaluation du lieu : 3 Phoenix, AZ
Red Lobster has been a joy for decades! Good in every way but now the corps turn the screws like they always do: lure you in and denigrate the good things that everybody loved in the first place. Less and less and lessss.
Angie G.
Évaluation du lieu : 1 Glendale, AZ
I would give zero stars if I could… my husband ordered a meal that included a soup and dessert. The soup was brought out after his meal was served and dessert only after we asked to receive it. Both our salads were disgusting. The first ones were brown and wilted. We sent those back only to receive more wilted, brown salads. I was appalled. We should have asked for a refund and walked out. But we stayed only to receive our entrees. These tasted worse than overcooked Lean Cuisine tv dinners. I will never go back to ANY Red Lobster restaurant again. McDonald’s would have tasted better and been ¼ of the price. Sad but true.
Ester M.
Évaluation du lieu : 5 Phoenix, AZ
Our server Justin M. Is the one you want. Attentive, great smile and personality. Food was hot and delicious. We ordered the coconut shrimp for an app. An shrimp salad wraps for main course. I had a Virgin Mojito and Mom had Sutter Home Chardonnay. Delish with great service.
Priya R.
Évaluation du lieu : 3 Phoenix, AZ
Being a seafood lover I would have given this place an extra point if not for the long wait before we got our table. It is almost always crowded especially during the weekends. Anyways the food compensates for the crowd and lack of personal attention. We got ourselves the platter containing crab, shrimp, lobster and fish. Shrimps were absolutely delicious so were the lobsters. I did not like the crab as much. Overall a tasty seafood spot if you are willing to wait too long to taste them.
Hung-wei L.
Évaluation du lieu : 1 San Diego, CA
It was our first time at Red Lobster, and probably our last. For app, we got the stuffed mushrooms with shrimp and lobster. The shrooms were tiny and I maybe saw once piece of lobster meat. Bleh I got the Lobster lovers feast, and both lobster tails were good. BUT, the shrimp linguini totally blew. The shrimp were the size of bay shrimp, the pasta was WAY overcooked, and the Alfredo sauce was… grainy. Wifey got the shrimp trio, and the only thing she liked was the scampi. Kids(who aren’t picky eaters) didn’t care for their food either. Disappointing
Beth H.
Évaluation du lieu : 2 Chelsea, MI
Ok, all done with Red Lobster for a good long while now. Cheddar Bay biscuits no longer has the pull they once did, after this visit. The 7 of us walked in on a Monday night and we were seated quickly. Host was friendly, waiter Jeremy was super nice and manager was all smiles. What wasn’t nice was the off-duty employee hanging out at the hostess station, getting employees to sign a card, while texting on her phone — totally oblivious to guests waiting to get to the hostess stand or that she was being loud and inappropriate. She looked like she was dressed for bed and hanging out at home, rather than a restaurant. I am surprised the manager didn’t correct the spectacle. Mr. Jeremy seemed like he was fast, as he raced around the room, but we waited a long time for drinks, food and refills. It was pretty odd for an almost empty restaurant. The Mojitos from the bar were really good though. I used to love the mussels appetizer, but this visit they were awful. I had the 4-course special. It had all I wanted… if it was edible. The shrimp skewer was still a bit raw. The coconut shrimp was ok. The rice under the uncooked shrimp wasn’t cooked either, so I am glad I asked for a potato and they still gave me the rice. I told Mr. Jeremy that the rice wasn’t cooked and he was on to something else before I could tell him about the uncooked shrimp too. With the larger party, I didn’t want to make a fuss and I couldn’t seem to get his attention without on. The caramel cheesecake dessert was tiny and looked like the swirled cheesecake you get from GFS or Sam’s club. Eh. My husband’s steak was cooked nicely. Bill was still $ 80 for the two of us. I think we’ll spend that $ 80 elsewhere next time, so we can both eat our meals.
Bill M.
Évaluation du lieu : 3 Phoenix, AZ
Low expectations met. Had to spend the gift card, so we reluctantly came here. The Mahi was surprisingly good. Not great, but good. The rest of the family was leaning towards being disappointed by their meals. Side requested was grilled mixed vegetables. Meager and lame! Come on! How do you screw up vegetables. Spoke to manager who ended up comping the meal, admitting their vegetable sides suck. I asked him why not fix that? Said he’d bring the complaint to his higher ups. That good attitude and the good mahi earned 3 stars. Would have been less otherwise.
Tonya M.
Évaluation du lieu : 4 Phoenix, AZ
I hate hate hate seafood. I can’t stand the taste or the smell. So I have been fighting my boyfriend for years about coming here. I finally gave in and holy cow I was impressed. It didn’t smell horrible at all(it did the one other time I came many moons ago). I ordered the chicken with a portabella wine sauce, mashed potatoes and green beans. HOLYGOODNESSIT’S AMAZING!!! My biggest complaint is they had NO Italian or Balsamic Vinaigrette dressings. Blueberry or Raspberry isn’t a realistic trade off. I will be back for sure.