Chili’s Grill & Bar

Normal chilis. Decent food and atmosphere. It wasn’t too busy at 8am but it did take awhile for our chip refill for some reason.
I ordered carnival fajita and the waiter made sure I knew that was pork. Kinda weird. I assumed most people know what carnitas is. Made an awkward moment.
Also they don’t have the caddy for quac, cheese, salsa like most Chili’s do. They put it on a small plate instead.
Overall good.

My first time at a Chili’s in Arizona, and I would say I had an overall good experience. The wait to be seated was a little long, but that was to be expected at 6 o’clock on a Friday. Once seated, our server came immediately, and she brought us our drinks quicky. After ordering, the food came out very quickly, and it tasted very good. I would say it was a very pleasent dinner experience.

Love this restaurant! There’s only a few options in this area for food but the staff is always wonderful no matter what time of day you go in. The booths are very clean. The food and drinks are great!

To start off, our server was great. The kids meals were fine. But, we had chicken fajita meat that looked like it had been grilled on 1 side. What happened to the blackened chicken? The onions almost tasted bitter. Maybe it sat in the «sizzle sauce» to long. I know, it’s a Chili’s. But it is still money.

The new menu (at least since the last time we ate here) offers a lot of fresh new choices as well as some old favorites.
We primarily went here for our kids, as they loved playing the games on the kiosk. It used to be that you could simply ask for an extra unit, but we found out that this is going away. Now kiosks are tied to the table and customers can only get one unit.
In regards to service, the last few visits at the carefree location has been abysmal. Service times have been too long, the waitresses check ins infrequent, and if you happen to be celebrating a birthday, forget about asking for any type of special service.
Overall, the food menu is good, but the location leaves a lot to be desired.

Not pleased with the service at this location. Sat in the bar area because you can seat yourself. I was with a party of 3, waitress asked the 2 others what they wanted to drink except for me. Later on I ordered my food «bacon and ranch quesadilla» But with no meat (chicken or beef) added. The server then said «so you just want a plain quesadilla then?» And I said yeah but with bacon. She then snapped back at me and said «But you said no meat??» I didn’t appreciate it and her tone was rude .
I didn’t feel like we received great customer service. I always have some kind of issue at this restaurant. I will not be back.

Second time at this location. Both times alone so sat at the bar to eat. First time Andrew was server/​bartender (lunch). He is one of the best I’ve seen… incredibly talented at multitasking. I was a F&B manager 25 years ago… and Andrew is RARE to find! Tonight (Friday) Monte is behind the bar with another tender (dont know her name)… The place is rockin tonight… so everyone is busy, but service is still pretty good. Had something floating in my drink but Monte took care of it right away. Food a bit slow to come from the kitchen tonight but kind of expected for a Friday night. I ordered the chili-​rubbed salmon. It was decent but nothing to write hone about. Brocolli and rice that came with it were both barely warm at best. Next time I’ll stick to something more typical of Chili’s.

The food was good and came out quick. It’s everything you would expect from a Chili’s restaurant. The server was nice and the restaurant was clean looking. I would go again if I come out that way again.

My experience at this restaurant was poor… Very poor. But you may have a different hopefully better experience while visiting.
We sat in the bar area since its self seating and after being there for a while a server finally runs by and says I’ll be with you shortly to run to help a huge party who down after us. So we switched to the dining room.
We told our server about this experience and she told the manager who came and apologized which was great. Then the bar area server comes in w/​a defensive I’m sorry but … Using but while saying sorry is never a good thing #TotallyAwkward
Then we are able to order and this server did a much better job and was nice. I ordered a salad asking for no carrots because I am incredibly allergic and the salad came with carrots. Honesty, complaining would have been pointless.
Our fajitas came delivered by a man who said nothing and awkwardly shoved them on the table. The fajitas weren’t even sizzling! The server came and we told her so she brought them out sizzling. At this point we were tired and over it and just wanted to leave.
This place seems a little under staffed and I was not very impressed. I will not be back.

Extremely slow service. The hightop on the bar was dirty and needed cleaning before we could sit-​down. Our servers was very good and «honest» about different food selections. It’s a hit and miss due to inconsistencies.

Don’t go there on Friday night, especially if it is later like after 7:00. The food was slow, cold & old. Yuck! Waiters were nice but busy prepping for closing not sure.

Very pleased with Chili’s tonight. The computer was down and unable to accept gift cards… I had a brand new $ 50 card in my pocket and was disappointed to not be able to use it. The manager was very polite and exceeded my expectations after speaking to him! Thank you for great customer service.
Food was good too!

I tend to review restaurants based on their category in my mind. So, this is a 5 star experience at a chain restaurant. I’m not overly generous with chains, but this Chili’s is exceptional and should be recognized as being such!
This place clearly has great leadership. From the hostesses to the server to the manager to the random server in the bar who yelled, «Have a great night, folks!» as we were leaving… All seemed focused on making us feel welcome and making sure our food was prepared perfectly and our service was seamless.
Cleanliness matters to me. This place was spotless from the bathrooms to the tables and booths to the menus, themselves. Sometimes, the restaurants that sit along a stretch of an interstate can let things slide (knowing many patrons are just passing through anyway). This place truly is run as if it is the neighborhood place that depends on return business for survival. I gave them an extra star here just for being well-​run and clean. Grime distracts me from my meal, so it matters.
Our food was delicious, and we are on a strict diet protocol where we can’t eat a lot. We had a combo with steak and margherita chicken. We swapped about the potatoes for more steamed broccoli and split the meal. They didn’t seem to mind us sharing, either. The flavors were very good.
I like that they wait while you check your steak for correct doneness. Mine wasn’t and they whisked it away to fix it and then brought me back my side dish so I could eat with my dinner date. The steak came back perfectly cooked, followed by the manager to check on us and apologize. I eat at a lot of fancy-​shmancy steak places in my work travels and have sat for 20 minutes or more watching others eat when the kitchen slips up and overcooks my steak and the snooty waiters begrudgingly take it back to the chef… That always infuriates me. This Chili’s, of all places, has more hospitality intelligence than most high-​end places. Sometimes, it is what a restaurant does to fix their errors that gives a better indication of their commitment to you as a customer than you can learn from just eating a meal that goes without a hiccup.
Bottom line: If you are traveling on I-​17 between Phoenix and Northern cities in Arizona, plan to stop and eat here. You won’t be sorry!

This is a great Chili’s location. yhe highest rating I could give any chili’s is a three and they get it. Hostesses, waitstaff and manager were extraordinarily committed to making sure they understood what we wanted and that it was perfectly executed. It’s worthy of recognition, so I wanted to share it. A very well-​run place!

Super fast service. The food was great too.

Yummy dinner tonight. I had the margarita chicken and my son had the burger bites. He loved the new blood orange mango lemonade, we both loved the fresh pretzels !

I can’t believe I’m about to do this, changed my rating to 4 stars, heck I could even go 4 and ½. But the meal I had at this location recently really deserves the upped score.
We met a relative here for dinner and I was so hesitant to even come back because of my last experience, and with Chili’s, Applebee’s, Friday’s in general I would pick any other place to eat if given the choice. But here we were. I was thinking of just getting an appetizer to pick at and then have a late dinner at home, but when I saw the special new steak menu I was intrigued, and there are probably two or three times a year I get a steak craving and it’s nice to indulge it.
So, I ordered the parmesan crusted steak with steamed broccoli and the pepper gravy mashed potatoes. Our waitress asked if I wanted mushrooms on the steak and of course I did. I wasn’t expecting much, but our food came out and I was blown away. The steak was delicious and the parmesan and mushrooms really gave it so much extra. My mashed potatoes were amazing with that pepper gravy I could have ordered a second helping. Surprisingly they even did the steamed broccoli justice and it was cooked right and seasoned just enough. I think I ate almost every bite on my plate in amazement.
I don’t know what they did, new cook, new menu, new attitude, but whatever it is keep it up because I am impressed.

I got what you expect from Chili’s. Never great food but always good food. Its consistent. When you are traveling you can go to Chili’s and always know what to expect. I realy like the chips and salsa though.
My daughter always gets the kids cheese pizza. It looks disgusting but she loves it. I talked to the waiter and he said its the best seller on the kids menu. I guess they know their market.
Had chicken fajitas on the two for 20 menu. It was good but the chicken was a little bland. I guess what you would expect from a chain trying to satisfy all tastes all over the US.

Ate here with my family last night, and it was just an awful experience… everything I expected a chain restaurant to be. Service was terrible, from the moment we sat down to the moment we left. For starters, we got no place settings and had to ask for them after our appetizer arrived, so we were napkin-​less for that course. There were other problems I couldn’t remember during our meal, and when we went to leave, we had to pretty much beg them to run our credit card. Food was OK, but service couldn’t have been worse. My family has been there before, though, and they said the service isn’t always that bad so… 2 stars?

I know, I know… it’s a chain restaurant and their are soooo many Chili’s around the Phoenix metro, why would I write a review on this one?
Because it’s the closest one to Anthem and I am hoping the Unilocal «fairies and gods» will listen to my review and influence the mgmnt team!
This place has all of the ingredients in becoming THE CHILI’S of all Chili’s.
Great location, customers and little to no competition!
So what’s the problem? The consistency of their service and food are deplorable. Some visits they are well staffed with friendly and attentive servers and on other visits they little to no staff and they seem disgruntled and cantankerous.
The grub~ We always have to send something back or they will forget something. It’s gotten so bad we have resorted to ordering just soup and salad at this location and they seem to find a way to mess that up too. The soup is either over seasoned or under seasoned, and they don’t look at their salads close enough when hey make them. We found lettuce cores in both salads on our last visit…
I’m pleading to the Unilocal gods to influence the mgmnt in this restaurant. I’ve tried to listen to their excuses and apologies, give them advise, and even coaching but they keep making the same mistakes…
At least the beer is cold, but you might have to wait to get it even if your the only person there.