Logan’s Roadhouse

Food and service left much to be desired
I felt like staff weren’t very happy there and the environment & food need a makeover.

This was our first time coming here. We are from California and we loved this place! Our server was a nice gentleman, he greeted us, checked on us and made sure we were good. The fried pickles were delicious and definitely our second favorite place for fried pickles. The other servers and hostess were also quite nice and wonderful service. We will definitely be back when we come to Arizona!

Wow. This used to be a fairly good place for dinner. Upon arriving to the hostess stand, it was obvious we interrupted some earth-​moving 20-​something scandal between three girls. Finally, a snobby one huffed and took us to our table.
The menu makes it appear that you are going to get a full meal and even comes with salad and/​or two sides. Not so. The size of the plates have shrunk and the portions have done so as well. We were all still hungry after dropping $ 80.00 on dinner. I think we were taken!
My chicken breast was tiny and the mac n cheese was horrible. The peppercorn sauce I asked to be on the side was cold. My son’s steak tips were too tough to eat. Not worth our time, really. The only good thing was the complimentary yeast roll. Dessert was the mini desserts and the brownie was hard and inedible.
Not impressed and not in any hurry to go back. Too bad. It was a fun place.

Lousy service, waitresses with attitude and slow service make this a MUST AVOID. If you are nearby go to the Bell Road & I-​17 location instead!

I took my date on what I thought would be a good night out. I had seen the bad reviews sprinkled with good reviews so I figured what the heck. Man I needed to listen to the poor reviews and do not make the same mistake I did. Here is how our night went
Got seated quickly which is unusual for a Saturday night so that was a red flag, but I said lets see how everything else goes.
The service was horrendous, terrible, can’t believe it was so bad. Saw the server 4x the whole meal and still was never told her name. So that’s strike one in my book.
We finally ordered our meals and waited a while for the meal. I had a ribeye steak with fried shrimp and baked tater and my date had ribs and Mac n cheese.
Our dinner came after a while and my ribeye was awful. I let the server know who let me see a manager. I told him the ribeye was very fatty and tougher then it should be. He went back and re fired the steak and it came back even worse. I was not impressed with the steaks at all and didn’t eat either one. The ribs were very tough and way over cooked. When we told the mgr he said that’s how ribs are made and I know that is not true.
The one good thing that happened was he didn’t make us pay for the crap meal. I appreciated that gesture but I will not be coming back to this place and I would never recommend anyone else to this place that’s for sure

So don’t stop here unless you just require bad service, untrained servers, and food that is average at best. NO FIREBALL spirits on Saturday night much less Halloween. So there fix to there lack of doing there job is charge full price for patron tequila that should have at least been happy hour priced or priced fair for not having what the customer wanted. I am thinking they also purchase there meat from low grade suppliers. Steak full of fat and connective tissue not quality at all. Service barley existed. The table next to us talked the whole time we eat and was still talking when we left. Managers please go back to training and start again. No way would I go back. Not worth the effort for overpriced low quality food.

… We walked in on a Saturday around 5 and were seated right away! Thank goodness because I was so HUNGRY! Service was the best we’ve had anywhere in quite a while and portions had me STUFFED! Had to take home half of my burger! We will definitely be back, even if we have to wait for a table next time /)

Only the prices were the saving grace for this waste of a chain. On Monday through Wednesday you can get two meals for $ 14 from a limited menu consisting of eight items. You get a salad or two sides with your meal.
Let’s start with the stale peanuts that are the signature item at this place where you can throw the shells on the floor. Not sure if they ever change the peanuts out, but this batch at this table were old and they were sent to the floor with their full shells intact. The salads were pre-​prepared and chilled and did not make an impact. Even the famous rolls did not seem up to snuff as they were mushy, luke warm and overloaded with butter from a brush. My entrée was a wood fired chicken dish that had a chicken breast that had a large swath of fat in the middle. It was doused in a tasteless peppercorn parmesan sauce. No wonder the place was 95% empty at 1pm midweek. The sweet potato was rather large and that was fine, but run from the chain and you will do yourself a favor.

I would love to give a 5 stars to the chefs my meat was delicious, ribs were amazing but Im giving 2 stars for the customer service. The place was empty few customers. The hostess sounded like she was bored or tired. Our waiter sounded and looked so mad she was bother when we ask her for more water. Thanks for the great food. Please improve your customer service

My husband and I visited the Happy Valley location for dinner on a Monday night. The restaurant was busy. We stood and waited for the hostess to acknowledge us and at first she glanced over but then continued to talk to her co-​worker; we waited for a few minutes before she seated us.
Once seated, the waiter did come over and ask us what we would like to drink. He made a remark about my husband’s t-​shirt he was wearing (Star Wars) and then brought us our ice teas. He gave us some time to look at the menu and we asked him about the special menu that is offered Mon. Tues. and Wed. they are lunch sized portions (teriyaki chicken, meatloaf, grilled salmon, strip steak, etc., served with two sides for $ 14.99). We decided on the grilled salmon and we each chose our two sides. The waiter then brought us out two warm rolls with butter and small plates. We did not have any silverware and eventually had to take it off of another table nearby that was not occupied.
We ate the rolls and the waiter returned and asked if we would like some more and we said yes. He said it would be a few minutes until he would have some more. He saw my tea was empty after passing by our table several times and finally asked if I would like some more tea. I told him yes, but it would be another 10 minutes before he brought me out another glass and the tea was warm with melting ice floating in it.
After the waiter passed by our table more times than I can count, always bringing other diners their food and glancing at our empty table, he finally stopped and asked if we had received our food and we told him no. His response: Oh, I don’t know what happened. I will go back to the kitchen and find out. Several minutes later, a man came out without introducing himself to us and said he would have our meals out in the next 5 minutes as he was putting the order in. Stating: I don’t know what happened to your ticket or why you haven’t received your food.
Another 10 minutes passed and out came two meals we didn’t order and we had to tell the waiter these are not what we ordered. We ordered the grilled salmon, remember? to which a puzzled look came over his face. The meals were swiftly removed and returned to the kitchen.
My husband and I looked at each other and we decided we had enough of the excuses and poor service and at that point we just wanted to leave.
We walked to the hostess station and told the hostess, who asked us what table number were we at? We told her what had happened and that we wanted to pay for our ice tea.
Another waiter was hanging out at the hostess station and he apologized stating if he knew of the situation he would have done something as in finding our waiter. We told him our waiter knew of the situation. Our waiter appeared and said «the drinks are on me.»
No apologizes were forthcoming from him or the manager or the hostess on the situation.
We were waiting for our food for over an hour.
We will not ever return and we would not recommend this Logan’s Roadhouse to anyone. Apparently they are selective of who they serve there and I guess we didn’t make their «cut.»
For this reason, I am giving them one star.

It was great. Being our first time, the server was very courteous and did a good job answering our questions about the food. Never been into a place where you have a bucket of peanuts and you just throw the shells on the floor. My son LOVED that part. It was a good time and the portions were pretty sweet.

The food is good… but every time I have been here the service is mediocre at best. I asked for a refill on my soda, the server took it, walked by my table empty handed twice, then finally brought my refill. It’s not even that busy…

I’m not much for giving low/​single star ratings, but I feel pretty strongly about this one. The only thing that I enjoyed was a full glass of diet coke whenever I ran out, but that’s it. The apps (we got a trio) were greasy and didn’t taste like much other than grease. The poor pickles that were sacrificed to be fried. .. Doomed to a life of no pickle flavor! I also ordered the grilled meatloaf. I took a bite and the rest was trashed. The baked potato was tolerable. Even the salad was lackluster, and it’s pretty hard to mess up a garden salad. I will not return. I will say that my meal was credited and I didn’t have to pay for it, but that should be expected when it’s so terrible I couldn’t even try a second bite.

I recommended this place to our friends and I was so embarrassed. 2 of us in our party ordered prime rib medium rare. One of us had an end cut and when we mentioned it, we were told it would be another hour before more prime rib would be ready. All of our dinners were stone cold and the manager said he could take it ALL back and fix it. From where I was sitting, I could see the kitchen and all of our plates were headed for the microwave oven. We motioned for our server and told him we did not want out steaks and lobster tails heated in the microwave. He apologized, we left and we will NEVER, EVER, go here again. The manager was totally unprofessional and clueless in solving this situation.

Tonight (6-​27-​2015) should have been a great night out, but it was not. The restaurant itself was lacking in pretty much every measurable category, even the waiter was clearly having a lousy night as well (his attitude was less than hospitable).
Mens Restroom:
I’ve seen cleaner outhouses and port-​o-​pottys. One toilet looked like somebody assploded, the other looked as though it came from a frat house. A staff member was notified, but when we left the problem had still not been addressed.
Food:
1) Steaks had no char on them and were not cooked at a sufficient enough temperature to break apart the fat and make the steak tender and enjoyable. Grilling steak is not difficult and it’s a shame to see beef treated with such disrespect.
2) Salads were just awful. The lettuce was bitter, tomatoes were flavorless, and the steak was well, gross. I don’t know how they managed to do this, but they found a way so I guess that earns points for going the extra fail mile.
3) Of our 4 sides, 3 were delivered and 1 was edible (corn).
Kitchen Management (we were sitting right next to the kitchen):
The man doing quality control (manager?) on the food before it went out did some things that I thought was a bit questionable. A dish was about to go out, but it was missing the fries. He took some fries off of another order and put them on that dish, but did not replace those fries taken from the other order. Really? You’re going to short change someone some fries?
On several different orders, I saw food fall off of the plate onto the stainless steel counter. Rather than replace the food, the manager just put the food back on the plate. Once he «dusted it off» and another time «blew it off» neither of which is likely to pass a food inspection. Several other times, it was just put back on the plate. No gloves mind you, just bare hands.
Everybody has off days and this may well be one of those times. Personally, I have no desire to come back and find out.

Slow service, mediocre food. We had to send the prime rib back twice, it was like shoe leather. The waitress didn’t seem to care much about the food being overcooked and didn’t refill our drinks at all. Overpriced for what it is. The peanuts were great, but we won’t be back.

I went here a few times about a year ago and loved it. We were in the area and decided to come again. It was again a great experience. While the food and pricing is good, I have to rave about the service. Truly good service is so very hard to find. I’m very impressed.
Our waitress was Candy. She was so friendly and most helpful with the menu. She made us laugh and was attentive to our table. Even the team walking by was friendly, attentive and smiles. Great team of people there!
Despite the drive, we will for sure come again.

Went here for Happy Hour on a Saturday night. Drinks were great, food was just okay. Had the fried mushrooms, but really got more breading and grease than anything else. I sat at the bar and service was alright, we never got the bread they normally serve after you order. May come back to Logans again but for sure it will be this one!

Not a great food experience. These franchise food places should spend a little more on a well trained kitchen staff and let their food do the talking. I had a pre-​formed, frozen burger with a breaded and deep fried cheap commercial cheese patty on top. Fries were average at best.
Won’t be going back to any of their establishments.

Business lunch today for a few of our guys. The five of us arrived at 11:40 AM with big appetites (two of the guys are BIG) so I hope they fill up.
There was no wait today, so we were seated right away. I ordered the Fried Cheese and Bacon Burger with fries and a Raspberry Iced Tea. The others ordered a T-​bone steak, tilapia, ribeye and shrimp scampi.
The service deserves a shout out: Alyssa was patient with our boisterous group and did a great job of catering to our needy guys. She had a good sense of humor and deserved the large tip I left.
All the meals were cooked to everyone’s satisfaction. The only issue that was brought up: the baked potatoes were huge but the mashed potatoes were scant. The mashed guy felt a bit slighted. Other than that, all kudos.
I will be returning with a crowd, since this is a favorite of our team. Good job Logan’s!