Einstein Bros Bagels

Much better than the one off Cave Creek Road this location had plenty of bagels ready for sale. somewhat crowded three employees and I was greeted right away. Monday they run a 13 bagel for $ 6 special

I want to say that the food is always delicious here in my experience, and that is the reason for the second star. However the 1 star service is definitely sub par, when my bagel arrived there was more toppings on the tray than on the bagel, and they were very stingy on the toppings to begin with.

Worst customer service ever and I wouldn’t even bother with their drinks here, they’re awful. Stick to Starbucks or Dutch bros if you want quality coffee.

My bagel as always was delicious. The service today, however, was sub par. The girl who took my order did not smile or even pretend that she was happy to be there. The girl who took my payment didn’t greet me. She took my card, slid it, then answered a phone call and walked away. She did not offer me a receipt. Once my order was ready they called my name and I walked up to my box of food. They did not thank me or offer me a bag for my order. I grabbed my box and there was cream cheese all over the bottom of it. I am very disappointed in the service I received today.

Terrible customer service! We stood in a long line this morning, ordered 4 bagels and paid. Then an employee placed a bag with 3 bagels on the counter by the cash register. We said we ordered 4 and asked if we had been charged for 3 or 4 bagels. The cashier, Kathy, said her computer screen had moved on to the next customer so she didn’t know how many we’d paid for; she seemed completely unfamiliar with their pricing structure or basic elementary school math (we paid $ 4.06, so at $ 1.25/bagel plus tax, clearly that was 3 bagels). She told us to go stand at the end of the line again if we wanted a 4^th bagel.
We asked for the receipt which she did have but had not offered to us. We had paid for 3 bagels. Then she said she didn’t take the order and wasn’t responsible for correcting it. I found that to be a terrible attitude as I was expecting her to go get another bagel or at least to offer an apology for the mistake.
I asked to speak to the manager. The manager came over, I explained that our order was incorrect and that my expectation was the order would be corrected without me standing in the long line all over again. She stared at me without saying one word. Not one word. No apology; no offer to correct the order; nothing. That is not acceptable.

I was hesitant to come here because of the negative reviews, but I’m happy to report a very good experience. Very fast service and the employees were courteous.

Really good and really friendly people. I never have stopped in before today but it was worth it.

We enjoy having breakfast on a bagel with a great cup of coffee there. It has a quick & very pleasant service. A great variety of bagels that look like they just came out of the oven. They also offer other choices, ie, juice, yogurt, fruit, etc.
It’s a small eatery with bench seats and tables. Also some tables are available outside.
They have takeout, as well.

It’s as if the staff have no training. Sooooo slow. Lineups are standard fair here. If your looking for a quick bite & coffee or you’re in a hurry … Stay away. Cashier would rather chat than move along the line. I won’t be back.

No coffee brewed for 30 minutes before they they a moment to get ONE carafe going. Then it was out before I could get to it thanks to the 30 people who were also waiting for it.
Bagels were dry, even for bagels, on both my bagel sandwiches. And somehow they confused «ham and Swiss» for «egg and cheddar». Sounds the same I guess?
Go to Starbucks across the parking lot instead. We did.

The SLOWEST Einstein staff ever! Full of excuses… Every time we come they apparently are down a toaster or multiple staff members. I just want my ONE bagel… I don’t even get it toasted, and yet… 16 mins after we order… I’m still standing here waiting for the food I just paid for. uggggh

I love this place! Every time I go there is a line but they staff appropriately so the line moves really quickly. The employees are always so nice and I have never been disappointed in anything I have ordered. I am so happy to be just a stones though away– and I absolutely love the pumpkin bagels, smear, and lattes!

Horrible service. They have messed up my order twice. I had to call customer service and complain and they kept messing up my order. It’s no complicated to read an order when making a sandwich. Since the one manager left Tom it’s not the same place and they don’t take care of their customers. Not happy with this place.

BOOOOOMB. love bagels. For sure best bagels ever. I love all the different types of cream cheese and the service is always really fast! Also super cheap!

This is an update. Lately the wifi has been taken out of this place for the last couple of months.
I guess they don’t like the laptop wielding kind…

I come here all the time and always receive speedy, efficient service. I usually opt for the bakers dozen bucket which comes with two tubs of cream cheese for $ 14.25. They have several different flavors of cream cheese to choose from. (Onion/​chive, garlic herb, garden veg, salmon, honeyn etc) as well as a plethora of bagel varieties to choose from. I always get some of their fresh squeezed oj as well. If coffee is more your style they do a variety of specialty coffees (hot and cold) as well as a traditional serve yourself coffee station. They also have to-​go coffee boxes (like a box of wine but coffee) which is prefect if your hosting a meeting or its your turn to bring breakfast to the office!
They also serve breakfast sandwiches as well as lunch items.

So I’ve been going to Einstein Bros bagels for YEARS and have generally had what I would call «4 star» experiences. The restaurants are always clean, the service prompt and friendly and the bagels (I almost always get a tasty turkey on a toasted everything bagel).
Yesterday, I dropped into this location hungry & ready for my usual. The restaurant was PACKED, no biggie, I’ve seen this before, these guys are bagel slingin pros and will make short work of this line…
So, I step up to the order counter, look into the case & notice they’re running low on some varieties but have what I’m looking for. I order and make my way to the register. This is where I notice they’re set up kinda backwards. You enter the queue on the left of the store, order and move to the right to pay. The cashier is next to the restroom and drink machines (a dead end) but then you have to go BACK int the queue where people are ordering to GET your food… Not an issue if the store isn’t busy but when all tables are occupied and there’s a line to the door, it’s kind of a mess.
Every minute or so, an name is called and a bagel lover gets his/​her breakfast, everything’s in order then right, well… About every second name called seemed to result in the patron approaching the counter to get his/​her order only to be told they’d run out of their bagel choice and would have to choose another. After 15 minutes waiting for MY name to be called, the moment came and I stepped up to the counter and was told they didn’t have any everything bagels and I would have to choose something else. My response, you had plenty when I ordered, the response «well, we’re out now and people are waiting behind you so hurry up and pick something else.» This kinda pissed me off so I looked at the case and said I’ll have a garlic bagel, «if you have any left when you make my sandwich.» Yes, I was snarky but so was the bagel maker. The blonde girl next to him seemed offended that I would have anything to say about the goings on and stopped making sandwiches to make sarcastic comments to the guy who was making my bagel.
Anyway, 5min later I got my order and we headed home. I opened my bag and inside was NOT a garlic bagel, it was NOT toasted but it WAS an okay onion bagel.
Maybe I’m overreacting but I don’t feel like making bagels is THAT difficult nor do I think it’s too much to crank up bagel production when you’re slammed on a Saturday (5−11−13) morning…

Love this place! It’s definitely a regular on my list of eatery’s. Bagels are delish. Things I eat here… bacon, egg and cheddar breakfast sandwich on sesame bagel, tasty turkey sandwich, and turkey melt… served open face with turkey, tomato and melted cheese… I usually sub out for swiss cheese. Tasty tukey is one of my faves! Turkey with sprouts, cucumber, lettuce, tomato and chive cream cheese spread — sandwiches come with potato chips or potato salad. Pot salad is very good. All their locations usually have some outdoor seating too!

Never again! This place is SO slow! Not only that, the last time I went, I had to wait 15 minutes just to pay for my order because the cashier was getting her «drawer ready». At 8AM on a Sunday morning??? Another problem was, I ordered an iced coffee with a shot of hazelnut. I was given a plastic cup with some hazelnut in it and instructed to go to the self-​serve area and get my ice and coffee. You can guess what happened when i added the hot coffee to the ice. This is no way to serve iced coffee!
I love their bagels and their coffee but I will not be going back here again. What a disappointment!

A long line at an Einstein is to be expected on a Saturday morning. But a more than 15 wait for two toasted bagels with smear is not. That, by the way, was after a five minute wait just to order and pay. I know that the biggest part of this issue is that a chain like Einstein has set ways of doing things, but it would’ve been nice to see some of the workers have a little more urgency to get food out. It was so backed up that there was barely a place to stand and wait at 8:00am. I don’t even want to know what it may have looked like at 9:00 or 10:00.