Firehouse Subs

This is the third time that this location has messed up either one or more of the sandwiches in my order. Last time my parents and I met at this location for one we waited almost 20 – 25 minutes for our sandwiches. When they arrived, my mom’s sandwich wasn’t even the sandwich she ordered so she had to wait another 15 minutes for the right sandwich and needless to say she was not happy. Additionally, all of us had pretty dry and hard bread and none of us got the extras that we had asked for at the register.
Today, we ordered four sandwiches to go. It appeared to be very busy as there were most tables taken inside and a line of four people waiting to order. However, like the last time we were there, it didn’t appear like there was any actual manager working and I’m not sure if that’s just because weekends are slower but there was no one looking like they were in charge. We only waited for about 15 minutes this time which was an improvement from last time! I ordered a #6 with oil and vinegar, salt and pepper, banana peppers, chopped pickles, and jalapeños. And we also got an Italian sub with no extras, and two turkey bacon ranch sandwiches with a couple extras too.
None of the sandwiches with extras HAD the extras on them! Why offer extras if you’re not even going to add them onto the sandwich? The reason why I’m giving them the extra star is because the sandwich still tasted good without the extras because they serve quality meat and the bread was much fresher today. But if you’re going to offer extras like jimmy johns and subway and jersey mikes, you should actually put them on the sandwiches! I don’t know if it’s just this location or what but I think I’m going to steer clear of this one. Plus, the customer service here was pretty terrible: no «welcome to firehouse» which I know is their signature greeting, no smiles, and just didn’t seem like any of the workers were happy to be working today. Might go back and see if they can surprise me and cause me to update this review.

Firehouse Subs never disappoints. Their deli meat is so delicious and tastes like it is higher quality than other fast sub joints such as Subway and Quiznos. My husband loves their chili and all the different hot sauces you can try.
This location is maintained very well, the facilities are clean. The employees are friendly and courteous. Two thumbs up!

This location has excellent customer service. Brooke Zack Dolton and Chis as the shift leader were all very courteous and helpful. My sandwich was special order and with their informed knowledge of the menu helped me have the best experiance possible. Thanks guys!!! I wd recommend this Firehouse Subs on Tatum and Greenway rd in phx Az to anyone intested in having a good time and a Tasty ;) sandwich.

I eat here quite often, the customer service is on point. As soon as I walked in, I felt welcomed. My food was prepared efficiently and tasty! I do recommend eating here. The management and employees are the best. This is what customer service looks and feels like.

fuck this place. I ordered a make your own sub and halfway through telling the cashier what I wanted on my sub she cut me off to ask if my order was for here or Togo. which I already told her. after I ordered I went to the counter to let the kids making the sandwiches know what I wanted on my sandwich since the girl at the cash register was less than interested. they looked at me like I had another head growing out of my shoulder even though I made sure I was nice and polite. after that. we waited 25 minutes for two subs only to find out they were soggy and gross when we got home. wow. get your shit together guys. also. turn the air conditioner on

The wait is unacceptable
30 minutes for 2 sandwiches
80 percent of the people at tables were waiting already
Unacceptable food was inferior all bread and mayo little meat little lettuce or veggies
I watched 2 people ask for their money back.
Get your act together
I’m gone move in on

Quick and solid — a good place to grab a Sandwich and a Lime Coke

DON’T EAT HERE! We ordered 2 subs @ 4:31. The joint WAS NOT BUSY at all. After 25 min of waiting my husband went to the counter to ask about our food (he went because he knew I would chew them out!) 30 min later we got our sandwiches:(

Heard Good things so being a sub lover I went out of my way to try it. The good was meat quality, lettuce tomato and pickles. Not so good was the bread is doughy, seemed to skimp on the ham and the Italian dressing not so great. Workers were all pretty grumpy. Not likely to be back.

Went last night and everyone was friendly and helpful. I had the hook and ladder and it was tasty and filling. My husband had the meatball and he liked it. So much better than Subway!!!

This FIREHOUSE location is outstanding.
Although there was a bit of miscommunication regarding the ingredients on my sandwich… promptly «Ginger» (store Mgr.)very politely & willingly «fixed» the error. She redeemed the unfair reputation that I, and many others have chosen to avoid «fast food» or carryout restaurants.
KUDOS to superb customer service (and of course)… delicious sandwichs.
Thanks again for EXCELLENT customer service.

Love the subs but why sponsor fwy cleanup and do nothing. Fwy near desert ridge is so trashy. Your name is on it!

Best subs ever. The bread is amazing and this place left me disappointed with the fact that i ever soiled my pallet with subway.

Firehouse is a very efficient establishment. You order st the counter and they bring you food to your table. The subs are very tasty. I recommend the Hook and Ladder. It will satisfy your taste.

Love this location, although this chain is consistent in several other locations I have been to in AZ.
Great quality ingredients means a higher quality meal and you get what you pay for.
Have tried several different subs and liked them all. Never a bad meal here or take out.

Love this place! Even though they aren’t always the quickest, the yummy sandwiches are worth it. The sandwiches may be slightly pricier than others, the the punch card is a plus. Nothing beats a free sandwich. Their soda machine rocks.

I love the Hero Sub here. I’m always greeted with a friendly smile and usually by not just one employee, usually every employee welcomes me into the restaurant. Being from the south this reminds me of a place back home that no other place around here rivals and the hospitality is up there as well. I’m a lifer.
The brownies are delicious. they have baked potato chips so you can feel like you’re being healthy. I’m not a huge fan of the copious amounts of flavors but they do have the coke fountain machines with every flavor of everything.
** found out by asking, that the medium hero has the most bang for your buck as far as meat servings go. Can’t remember exactly how much but the medium hero is sufficient for an adult.

Firehouse Subs is as good as a chain sub shop can be for kids. It’s not just the four Kids’ Combos (meatball, turkey & provolone, ham & provolone, grilled cheddar cheese) priced at just $ 3.99. It’s that they include a drink, dessert AND FIRE HAT!!!
First ate at a Firehouse Subs several years ago while visiting Durham, North Carolina. I had never heard of Firehouse and loved the hot subs and the vast array of sauces they had on hand. Believe it or not, Firehouse was the first restaurant in which I ever had Sriracha sauce!
So happy to see that Firehouse’s rapid expansion has not undermined their appeal. The employees at this location are fast and friendly. Even gladly changed a television channel for us.

We were excited to see this new location when it first opened and decided to check them out. I’m a sucker for HOT SAUCES and they definitely have a large selection.
Inside is a little crazy and the seating area is a bit tight. Just order at the counter and wait for your sandwich to arrive. TICK TOCK!
Not sure how long it should take to make a sandwich. Actually I do know and twenty minutes seems longer than normal. How hard can it be?
Ordered the New York Steamer with some Elvis Burning Love hot sauce on my first visit and then a Large Italian with a side of Mango Habanero sauce on my second.
The sandwiches were good and pretty expensive. Even my wife thought it was a bit pricy and she is the queen of sandwiches.
Service was mediocre and it took longer than we expected. Maybe it was just this location or I’m just not that crazy about their sandwiches. The best part was the selection of Hot Sauces for me.
Give them a try and see what you think. I can make several sandwiches at home for the same price and everyone should know that Hot Sauce is my middle name. A-​OK ALREADY!
2.75 STARS

I have heard many positive things of Fire House subs so when I saw this location open up about a mile from my house I thought that I would try this new place. The price of a footlong sub is about $ 8 but for paying a little bit more than the other competitive sub places the quality of the subs with the meat bread and condiments are very high quality. The theme of the restaurant of course has fire house fire man and 911 items. This location has a large quantity of seating and the employees are very friendly and helpful. Plenty of parking just off Tatum Boulevard north of Greenway. I would recommend this place to friends and family. I will definitely come back and try the other subs that they offer