MAC Cosmetics

Unfortunately, most of the employees were rude and I wasn’t greeted when I walked into the store yet was looked up and down. I went into the store looking for an eye shadow and was told to use a q-​tip to try it on. Very poor customer service, and the face makeup is pore clogging for your skin. Sephora has much better options.

Horrible place… I would save yourself the trip and save yourself a headache. I’m orginally from
Chicago and there is as many Mac stores as there are Starbucks with 5 star customer service. At first I blamed the poor customer service on phx. And this being a place that simply don’t pride themselves on customer service. But the Mac store in Scottsdale is awesome. I walked in this facility and stood around for 20 mins and was never greeted or acknowledged. On a busy sat I get it. But I have been buying and wearing Mac for years and NEVER had a customer service issue. I have been to Mac stores in Chicago dc my Atlanta and never experienced the service I had here. All I needed was concealer. Smh just take the extra minutes to svottsdale fashion center. Much better artists and service

I came to this location for the first time yesterday. I usually go to the Paradise Valley Mac, but after continuously getting horrible service at that store, I decided to try the Biltmore location, as it was the only Mac I hadn’t been to yet. The Biltmore location makes the PV location look like the greatest makeup store of all time… No joke. I walked in only needing one thing, my studio fix powder. As soon as I walked in, I immediately felt uncomfortable. I know that any Mac you go to, you usually feel this way regardless, but I didn’t expect it to be like this. I have been wearing this powder for years, but was not sure of my shade because my skin is lighter this time of year, so I knew that I would need help picking a shade and possibly even need to have someone apply the makeup on me and match me.
I was in the store for 10 minutes without anyone saying a word to me. I was just standing over by the Studio Fix powder opening up all of the compacts searching for a shade that I felt matched me. There were about 5 employees on the floor, having conversations with each other and not asking me if I needed any help. This male employee, with blue hair, I caught him staring at me multiple times, and he never once asked me if I needed help, even though he was watching me as I struggled to find a shade for over 10 minutes. I literally watched about 5 people come in after me, and he asked every single one of them if they needed help, but he never asked me. I was about 10 seconds away from either A– complaining to the manager, or B– just walking out. I had driven all the way down there from 7^th street to come this store, so I really wanted to just get my shit and go. Unfortunately, they have all of their products stashed away in drawers that only the employees can open, so you literally have to have someone do it for you or else you can’t get to them… Another reason why it is so frustrating to shop here! If nobody ever comes over to you to ask you if you need help, you literally can’t get what you need anyways, forcing you to just awkwardly pace back and forth in the middle of the room until someone finally says something! It’s ridiculous!!! So I finally just walked up to the register and asked the girl to get me the studio fix powder in a random color that I thought would be okay… She checked me out and I left. She was okay, and the nicest person in the room, but I am really fed up with Mac…
I am borderline about to reach out to their corporate office and submit a complaint. I am sick of spending hundreds of dollars at their stores and always receiving shitty service. It is not even that it’s simply bad service because they aren’t good at their jobs, but it is like they legit treat you like shit and like they hate every customer that walks through the door. I have seen numerous other reviews on Unilocal for all of the Mac locations in the valley and many other people feel the same way, and as if we are doing them a favor by spending money in their stores… It is disgusting how they treat customers that spend $ 20 on a single lipstick! Unfortunately for me, I will continue to spend money at Mac stores because their Studio Fix powder is the only powder I have ever been able to find that covers my skin perfectly, so I have no choice… But I will definitely never return to the Biltmore location, even though it is sadly one of the closer ones to my home. Even though the girls at PV are just as rude, at least they do not straight up ignore you.

Recently had my makeup done here for a holiday Christmas party, and boy did my artist make me feel like a million bucks?! Zach mimicked the photo of the look I was going for perfectly! He was extremely professional and made the whole experience quite pleasant. I would highly recommend both this location and it’s staff!

It really is unfortunate the type of service that I had at this location this past Wednesday.
I came in with a list of lipsticks that I wanted to try on, having never been to a Mac store, ever. I have been to a Mac in a Nordstrom’s before and have bought items online. But at my 29-​years of age, I had never been into a store because the stores are so intimidating.
I walked in, and saw a gorgeous blonde helping a couple women. She had an AMAZING personality and was really engaging. I was excited to see the type of experience this other lady was receiving.
Super excited, I whipped out my Filofax with all of the lipsticks I wanted to try for a PRETTY SIGNIFICANT EVENT. A woman with long dark hair walked up to me, and asked what I was looking for. I stated I had a few lipsticks I was wanting to try on, and started listing a few names. She walked over to the lipsticks and started plopping them in front of me.
Being used to Sephora and Ulta, I was expecting to have a wand of some sort to apply the lipstick, and because I had these lipsticks placed in front of me, I wondered what to do. I asked if I was just supposed to try them out of the tubes and she said yes. (Maybe she does not realize I’m a Mac store virgin?) I communicated that fact, and she (without looking at me) nods but makes no attempt at engaging me.
Okay, got it. SO I started to try on these lipsticks, Morange, Hug Me, Angel, etc. The lady helping me and another brunette stood 2 – 4 feet behind me and just started talking to one another. As I start asking the brunette (supposedly «helping me») questions, she does not look at me and just answers, gong back to her conversation. I tried to engage her with the importance of my visit, hoping that she would understand that I might need an opinion or two. But after a while, it completely felt like I was wasting her time.
I communicated about two lippies that I was interested in, asking her if there was any other color she would recommend. She takes a look at the lipsticks, and says «no, not really». No suggestions about lipgloss, lipliners, etc. I was DEFINITELY down to put some money away at this store, but I was officially put off. I actually contemplated walking out and not buying the 2 lipsticks I loved, but I was already attached.
At some point, the blonde salesperson came over and complimented my Filofax. It was a sweet gesture, and showed me that there are clearly SOME people interested in engaging with customers at this store. The unfortunate part is that all of the girls at the store were asking my lady questions. So I can assume she has either been around a while or has a prominent position. (SUPER UNFORTUNATE!!!) I work around the corner and would have been back. Definitely not now.
The worst part is that my coworker is a prominent Youtuber who uses Mac products A LOT. I haven’t told her this story yet, but I’m sure if she asks me to go to the store with her as a happy-​hour spend-​fest, my story will not motivate her to spend the bank she normally spends at THIS particular store.
P. S. Her Employee ID Number is 408 217, unless she has the ability to ring sales up under others’ numbers. Oh the shade of it all.

The amount of stars given on this review was tough; for one I do enjoy Mac cosmetics, but on the other hand, I absolutely dread walking in to this store. I almost wish I had never tried Mac products so I would never have to deal with these people again. I have never felt comfortable shopping here; either I’m totally ignored or looked down on. On one occasion I was the only person in the store, I needed assistance and not one person gave it to me. Suddenly, a woman walks in holding a Gucci bag and she is bombarded with hello’s and smiles. I felt horrible. I would hate to make others feel this way. I guess treating others with kindness and respect is not considered «cool»…yet being rude and arrogant is. Yes they are attractive, and yes they dress nice, but that shouldn’t give them a «jerk pass». Besides, it’s a makeup counter for God’s sake! Why are they acting like they’re top notch executives?! I have honestly been treated better at the Chanel counter. The sad thing is most Mac employees will read this review and laugh it off, they couldn’t care less what is said about them, they know the product is good and people will buy it regardless of the customer service.

Ive been to this store a few times. those times where i walked in and just looked around and a few min in no one cared to talk to me, like asking me if i needed help or just say hi with a smile. Very unfriendly staff. Maybe theyre snobby because theyre used to rich people shopping there cause im not rich, therefore they wont have anything to do with me. They finally helped me when i asked for it, looking for a shade of lipstick that i got a few days before, but i lost it, and got another tube, which is kinda pathetic. I prefer the super friendly service at the mac counter at pv mall (Dillards). One of the girls there is so sweet and friendly to me. I do like shopping and browsing undisturbed without 30 people hounding me asking if i needed help, but at least some friendliness can suffice.

I love, love, love this location. I prefer it over any others (and I live 20mi away). I always wait and go to this one when I’m in the area. The sales people are extremely helpful here and it is never too busy like their other locations can be. Only downside is that I feel like around the holidays they are always out of the shades I want! But I can get over that because I can always order online or whatever.

I took my mother-​in law in for a private makeup session. My mother in law never wears make-​up and wanted to learn how and what products were best for her. Brittany Certo was our Cosmetologist and she did a fabulous job working with us. Brittany was patient, professional, experienced, knowledgeable, wonderful to talk with, and overall did a excellent job! I will definitely recommend Brittany to any of my lady friends looking for a Cosmetologist.

I love MAC but I don’t see myself returning to this particular location. The staff weren’t very friendly — they looked down on me from the moment I stepped into the store (I’m admittedly not wealthy so I guess they were worried I’d spread my poor person germs on their products).
I’ll just refresh my makeup collection elsewhere :)

Every time I go to this location they have everything I want in stock, aren’t too pushy, and even if the store is packed they are happy to help!

I love this location! Each staff member is friendly and will help you to achieve your desired look!

This place earned a few more stars because I gave them another shot and it was actually a good experience. The gentleman that helped me was awesome! It was a busy Wednesday morning and there were only 2 employees. They kept their cool and he kept track of the order that people came in. He didn’t rush thru anyone’s needs and had excelled customer service skills. I wish I would have taken his name because, you sir. You alone have made this snobby, crappy customer service MAC store a better place. Well done.

I’m not a total makeup whore. But I like it a lot. So occasionally (or more) I will spread my pocket book enough to buy MAC. I switch back and forth between MAC Cosmetics and Mary Kay Cosmetics for base and skin care. One thing I do love is MACs Retro Matte Lipsticks. They are beyond amazing. I wear lipstick every day or almost every day. I wear different colors depending on my mood. But the Retro Matte are by far my favorite lipstick product from anywhere, ever. My favorite color is Flat Out Fabulous. Try it. It’s gorgeous. Some of my other favorite products are the Studio Fix compact and the Studio Finish Concealer.
The staff at this location is pretty cool. I have had times when I have walked in and couldn’t get anyone to help me. But for the most part if I walk in knowing what I want, I get it quickly. It’s times when I walk in undecided that I have issues with the staff. They have little patience for playing around with looks and colors. Unlike the Scottsdale Fashion Square location where they are always ready to play.

I’m a MAC girl for sure!!! Love the pigmentation in the shadows and they have the best makeup remover wipes ever!!!
They have a Back to Mac program MaC wide. That is a recycling program that will accept 6 full size MAC used/​finished items– finished lipstick, eye shadow pots, lip glosses. And at this store you can get a free shadow or lipstick for the trade!!! So cool!
I recommend Brian for makeup! He’s awesome but is there periodically.
He’s not a full time employee but wish he was!!!
Some other girls that work there didn’t impress me like he did. He is Very friendly and knows how to apply makeup on other people… Unlike some employees that work there!!! Thanks Brian!

I walked in just got looked at like I wasn’t suppose to walk in. I was looking at the lipsticks with every intention to buy but no one bothered to ask me if I needed any help after standing there for 3 minutes. I definitely could afford pretty much anything in this store but because of my skin color they probably thought otherwise because that’s the vibe I got. Won’t be back here again!

I had my makeup done for my wedding. I absolutely love it. I believe my MUA name was Yuli. :/
I called and made an appointment for their private room about 2 weeks in advance. That was simple easy and painless. Paying $ 50 bucks for uninterrupted service (plus a mascara) is totally worth it.
My artist listened to what I wanted but I really just let her do what she wanted. My makeup looked great from 1pm to 1am when I went to bed!
Thanks again!

I had a really bad experience here! I went in to just get a concealer. I understand they were busy but we got passed by like 5 times and no one even bothered to say hello. I felt so discriminated because all of the people there were either buying large amounts or asking tons of questions. And after we paid the guy didnt even smile and he didnt even bother to tell us to have a great day. I will never go there again. I love going places where at least I am acknowledged.

The store is usually fairly busy and since there are plenty surrounding makeup counters I think that’s a sign of great products and service.
What I particularly like about this location is the guy who works here. I do not remember his name however I love his expertise and honesty. He has told me in the past to try a different shade of something and today he was telling a customer that he didn’t like a particular foundation on her and was recommending something else. This type of honest and trustworthy customer service is what will keep us coming back.

I had to take one star away because they didn’t have what I needed/​wanted (Turquatic perfume), but the guy there said they will have it after they revamp it and get their shipment for the 4^th of July. It doesn’t help me now, and I REALLY hope that doesn’t mean that they are altering the scent (I have become pretty fond of it as part of my perfume arsenal).
This is the only time this store has failed me. In general, they are FABULOUS and über helpful. I’ll have to stop back in and see what they can do to give me some unbiased direction on switching up my makeup to something new for the summer.