Panda Express

Worst customer service ever. I just waited in the drive thru line for 20 minutes. I ordered one plate and 1 kids meal but when I tried to choose the entrée for the kids meal the young lady at the window said you’re confusing me. She then asked so are you wanting an entrée plate or a kids meal? I replied that I wanted both. She then added up my entire total and said to proceed to the window. When I finally reached the window, she gave me a total for only the entrée plate. I proceeded to ask about the kids meal and the drinks that I had ordered and she stated you wanted those too? She seemed so annoying to have to go back and fill a kid’s meal plate and fill up two drinks even though she screwed up on taking the order. I will never go back to this location again!

This location is the closest to me that has a drive thru. And being a mom on a late Friday night, I didn’t feel like getting super fancy to go stand in line, so I came here. After about ten mins waiting in the drive thru, I got to the window. The girl working it was nice; adding my last minute chicken egg roll order. I get home, and I live near 35^th and Camelback, to discover both my plates were wrong. I normally chop it up to the usual «fast food workers don’t check before handing out food» and deal with it, but both plates were filled with food that me nor my husband like at all. So I give them a call, the lady on the phone was curt and short. I told her I would be there in 20 mins to get my correct order. So I make the drive again. I got the same nice window girl.
But I guess my big complaint is that in that whole ordeal, I never got an apology, or an offer for a coupon for next time or anything. I work in the service industry and I have for years and I always try to fix the problem then give some incentive to come back.
Overall, I don’t expect 5 star, white table cloth restaurant service at these places but I do expect basic customer service skills.
I’m giving 2 stars because my correct order was delicious

Me and my husband got food poisoning last night. It was either from the orange chicken or honey almond shrimp. Mind you I’m going into my 9 month of pregnancy. I’ve never been so scared. It was awful!

Food good, service good, girl at cash register needs to learn to smile. The place looked clean and everything tastes good. But the girl at the register left a bad taste in my mouth. If you’re in a bad mood at work, you need to learn to FAKE IT and smile and treat customers with respect. B

I gave this place one star because I couldn’t give it anything less. This is the 3^rd time that they screw up my order. Maybe if they paid attention the first time the customer wouldn’t have to come back and waste their time. How hard it is to add the correct food to the plate?!

Ordered bejing beef and it was so undercooked that the batter on the outside was soggy. When I took it in to get something else I was treated like crap by staff and management. I tried to be nice but was still treated like I was to blame. I will NEVER return. Left with more uncooked food (orange chicken) while getting dirty looks.

Kung pao chicken was disgusting (a lot of fat)
Shrimp was cold and only got 4 pieces :(
Service wasn’t that great the first girls were nice come to the cashier/​manager she was overwhelmed and there were other managers watching her and not helping from behind the counter.
Most food was running out, they made people go ahead of me for no reason which made my wait longer.
I think this would be a last at this non-​express panda.
The managers I commented about were there in the behind area joking around while the customers had a miserable experience and food was cold.
Not sure if it was cold from the start or they made me wait so long it became cold ;)

Food here is always amazing. Employees always give me very generous portions as well. Customer service is fine and food is prepared quickly.

Great Customer Service by Employee Omar! Went in yesterday with my son and he literally went table to table asking how everything was! I’ve never seen this happen at a Panda Express and thought it was amazing! It took good customer service to Amazing! Thanks for making us feel welcomed Omar!

Awful! Spent nearly $ 30 on food that was inedible. White fried rice was hard, Beijing beef was bland, orange chicken was hard, Teriyaki chicken wasn’t chopped (whole new level of laziness) not enough sauce sides for teriyaki chicken (2 entrées, 1 sauce) some parts of the Chow Mein where hard and dry (old mixed with new?) Total waste of my money and time.

Love getting welcomed in :) The costumer service was great ! They’re teamwork made it even better ! I was in and out quickly.

This is the friendly restaurant I have ever been in. Free High-​Fives to everyone. Keep up the good work.

It’s a Saturday afternoon and I’ve just been outvoted. We’re heading to Panda Express for a late lunch. I look longingly across the street at the Fry Bread House while I wait to place my order. But you know, it could be worse. This is a nice Panda Express location. It’s roomy. It’s well staffed. It’s clean and well maintained. Television. The workers seem pleasant enough. Service is prompt. Panda Express tends to be a bit of a calorie bomb. If I’m going to indulge, I’d rather commit to caloric food I really love. Today’s order? Steamed veggies, chow mien, orange chicken. All solid, but uninspired.

25 minutes in the drive thru line & there were only 4 cars ahead of me. I’m not sure what they are doing wrong, but this is crazy.

Terrible service. I’ve given them multiple chances knowing the brand and liking them before. Unprofessional people work there. Shift leader/​supervisor hung up on me when I called about a total rip off incorrect, cold, greasy, disgusting order.
Disappointed.

I walked in saw about 15 people in line and knowing how slow this place is I turmed around an left and went to mcdonald’s
This place worries more about window orders than the people in line

GREAT FOOD! But how the hell does a Chinese food restraint run out of chow mein on a weekday at lunch time. Get your shit together. I don’t see any managers. Must be nice.

It’s nice when you’re greeted as you walk in the door by employees! The food was all fresh and delicious. The teriyaki chicken was not burnt, unlike some other panda express locations in the valley. I will definitely be back when I’m in the area.

I went here today; first time at this particular location. I’ve been to other Panda Expresses (mainly in the East Valley) and I love the food they offer. I’m now on this side of town, so I decided to give this location a try.
The restaurant itself is clean and picked up. I brought my phone charger, charger plug, and my phone with me in hopes that they had an outlet near a booth to charge up my phone. There is only one outlet in the lobby and that outlet is nowhere near a booth or table. — ½ star for that.
The customer service was superb; however, you have to ask for chopsticks because they aren’t displayed at the fountain station (other Panda Expresses do have them displayed at their fountain station). — ½ star for that.
All Pandas have their chopsticks made of imitation bamboo, but this particular Panda Express has chopsticks made of balsa wood. When you break them apart, they don’t snap on the stress mark down the middle. Towards the end of the pair, they break off center and you can see tiny little splinters on the edges of chopsticks. –¼ star for that.
The food quality was great, just like any other Panda. I had the Mushroom Chicken with Steamed Brown Rice.
While I was there, a little girl had tinkled herself and had dripped on the floor. The staff reacted quickly to put a barricade up, but didn’t put the barricade up right over where she had diddled. Customers could still have stepped in it. –¾ stars for that.
Would I come back to this location? Probably not.
Finally score total: 3 stars

This Panda location has a drive thru. Beware of extremely long lines during lunch time at an establishment that is sooooo understaff. I thought I could make it in and out by going in but that was just as bad.
I can say the manager was very friendly and patient. Considering the fact that he had to manage as well as serve he is a true manager who really works hard. The food was tasty and flowed with the presentation. Hot food that is overall good food. The service at the register was not friendly with a smile. You can tell an employee oh likes there job with an employee who is catching a paycheck.
I will be back but I will come during a slower time of day. Lunch time is a zoo.
Some Perks on this place:
This establishment is super clean.
Plenty of condiments neatly organized.
Plenty of parking