Phoenix Dermatology

My kids see Darren West for acne. All in all he’s good. The office staff on the other hand, leaves little to be desired. They are very incompetent. For the last two years at least we have an insurance that does not require a copay and to this day they keep asking my kids to pay the copay when they go for an office visit. I have to call each time to ask them to stop asking my kids for money! It says it all on the insurance card, which they have a copy of, but they still ask them EVERY TIME! Pay attention people! The wait time is also a bit much. I am the kind of person that when I schedule an appointment I expect to be taken at the time of my appointment, my time is just as valuable as theirs. Time and time again we have to wait 20+ minutes over the appointment time to be seen. This is a dermatologist, not an internist where I would be more compassionate as there might be an emergency, but even with my internist I am taken ON TIME! Hopefully soon my kids will out grow their acne issues, but I would hesitate to continue seeing this practice for anything else.

Been going here for years. I move away for four, come back and I get the worst service over the phone. What happened. My old receptionist must not be there anymore nor, have been the one to train these ladies to go above and beyond when a client is requesting it. I canceled the appointment. Why walk in to a bunch of old hags not only pushing paper but, pushing an attitude problem. I require things to be easy on my mind. Its a shame, my old receptionist and my dermatologist, who’s still there, understand. Sucks when there’s a bad seed with a power mouth that doesn’t give you a moment to ask a question. Motor mouth, SHUT UP!!! Go that extra mile or at least TRY. GOODBYE!!!

Dr Darren West is great. We’ve used him several times during the last 2 years. So, 5 stars for him!
However, my beef is with the office. Due to a conflicting schedule (new born baby appt), I could not take my daughter in for her visit. Since her Nana was taking her, I called the office to prepay my copay and update our insurance information. I sent the new card along with my mother. Somehow, the new insurance info did not get entered. So, they billed to the old insurance company. Six months later, I get a bill for $ 335. Naturally, they cannot bill to the current insurance company b/​c of the time limitations. I’ve talked to everyone and no one can seem to do anything about it.
Everyone has an «off» day, I get it. But, someone’s «off» day shouldn’t cost me $ 335. So, sadly, I cannot recommend Phoenix Dermatology. Maybe try their Scottsdale location?

Phoenix Dermatology is awesome. The entire clinic is run very well. The receptionists are always very friendly and personable, and they always make sure things are running correctly and taking care of any business with insurance. They are also super friendly on the phone when calling with questions or scheduling appointments. Wait time in the office is also short.
Dr. Darren West is also a great doctor — he’s super friendly and spends a fair amount of time with you to make sure you know exactly what your treatment entails. I never felt like I was being rushed so he could see another patient.
And when it’s time to leave, the front desk has all the paperwork ready for you!

Best dermatologist I’ve been to. They always attend you in a timely manner. The ladies working the reception desk are always super friendly. I go with Darren West. He is great and still remembers me from 2 years ago when I was last in for my acne. He is always upbeat and friendly. He is always trying to get to know you as a person AND patient. He doesnt see you as a dollar sign. He knows how to take action on any skin problems I may have. Always quick and direct to the point. They usually give you a bunch Of samples of any medication you might need. Yay! Its like Costco samples but good for you!!! I’ve been to other dermatologist offices where they overbook everyone and the whole waiting room is bursting with patients while you wait for an hour. NOT HERE :) its close to home. New and clean facility. I definitely recommend this office.
Oh and they have a raffle every month… which you should so not enter because Ummm… I don’t want to lose to you :(

If you have to go to the dermatologist, it’s much more pleasurable to go to an office that you don’t have to wait forever to see the doctor, that has friendly staff, is clean, and easy to get to… I am so thankful that my boyfriend referred me to Phoenix Dermatology for all of the above reasons and more.
I’ve been on a couple of occasions to see Dr. Darren West. (Lucky me, I was born into a family that is prone to birthmarks and hence we need annual check ups!) Both times, I’ve been really impressed with not only the office, but the amount of time that Dr. West spent with me. He is professional yet extremely personable, and makes you feel comfortable right away.
I also referred my brother to go to this office recently and he called me to thank me after… Unfortunately, it’s rare that you find a medical office these days that exceeds your expectations, but Dr. West and Phoenix Dermatology did just that.
If you need to go see a dermatologist, I recommend this office without a doubt. You’ll be in good hands with Dr. West!